Ask the Community

Hi, i’m wondering how to create a sticky note reserve so that people interacting with my board can use them indefinitely.  I know there is one on the left hand-side of the screen, but I want to embed it in the frame.  Thank you. 

Hello,I worked this week for the first time with Miro. I am a teacher and I made some boards with my classes. There are tables on the board for each student on which the he or she posts their work. Today there was a student who accidentally deleted all the tables with the work of all the students. She says it happened because her laptop crashed, and she can’t enter it again and undo. Is there a possibility to go back in the history (I know wicht time everything is deleted) and restore all the items that were on the board? I don’t made a back-up, because I have a free plan to try how Miro works.  Thank you, I hope someone can help.

HelloIn the consultant plan we can create teams. Is it possible to share a template between teams ? 

I create a board and upload serveral files as service for external guests. I get the echo from my guests that downloading does not work. Is that a (new) feature or a bug?In the past I used this way many times successfully, but since a couple days this does not work anymore.

The option to save as an image is always greyed out. I have downloaded the app (in which most options are greyed out) and I have also tried to open and save as image through the google chrome  (although most options are not greyed out “save as an image” and “export image” are). Neither options allow me to save as an image on my IPAD pro.  

I want to create a mind map to track some of my non-work-related tasks on our paid Miro account, but I don’t want anyone, anyone at all, to be able to access it. I know that e.g. Slack makes direct messages available to account admins, and I’m worried if it’s similar for Miro? Can the account owner, under any circumstances, access a No-Access board of mine?

Can you embed a form into Miro? Anyone done this? It would be great to have visitors fill out informational forms within a board during presentations, etc. Looks like iframe might the answer? 

Hi everyone!I’m working with Company A, but Company B added me to their Miro boards and teams as I was working with them through my Company A email. I am now in a position that I want to set up Company A Miro board and team. I have left all the Company B teams (found how to do it online). Now when I’m trying to go to Miro website with my Company A email, I get a message that I should ask Company B to access the boards, whereas I don’t want to access their boards or teams. I simply want to setup my Company A boards. Hopefully you are able to help me. Thanks a lot!  

My desktop App just updated to version 0.4.5. What Different from 0.4.3? I can’t find a changelog and the “What’s New” panel doesn’t say what’s different.I like to know to see what new ideas have been implemented, and what differences to take advantage of.

Hello, I am a user from China, My name is He. My many friends all like to use miro.My English is not very good, I try to describe my question clearly. When I used miro today, The board was deleted by mistake . I couldn't find my board【v1.0】. # Describe the process1.I registered miro account with my xigua email(heyifu@xigua.city)A new board is created 【v1.0】,url1 : https://miro.com/app/board/o9J_kzMYnds=/url2 :https://miro.com/welcomeonboard/XfSct2Kl1CQoYmYQkv6Rdy8MvbjugfO0YteVWMcLeJzAZRGAT5XS6vp3DVPHixxc 2

Hi all  Small mystery which I have encountered:  There is absolutely no way to communicate with Miro team about technical or billing issues.  The ‘Contact Us’ form is bugged, flawed and probably will not get attention from Miro (yes, I mean this: https://miro.com/contact/general/)   Does anyone has any way to have support ? or Miro simply don’t have one? I am fairly disappointed with the product so far :(  Thanks  Eyal 

When I make a new element (text box, sticky, shape, etc.) and then try to manually move that element within the frame, a blue outline appears in the top left corner of my frame and my element is “forced” to move there. I can’t place the element anywhere else on the frame unless I CTRL+C, CTRL+V with my mouse hovering over the approximate area I want the element to paste. This is extremely frustrating, as the same thing happens with dot voting or a group of elements - all the dots are “forced” into a long row at the top of the frame if I try to move the group as a whole!Thank you Miro Community for any insight/help you can provide!

I have a paid plan for Miro to collaborate with clients. I have shared the board with them and they use Google SSO to sign up. They are not team members because they don't need to create boards and such. We go through the presentation and collaboration fine (they are able to apply comments). But whenever I respond to those comments, they do not receive an email notification. I have waited a couple days to see if it was just the batch process. When I asked them, they all have email notifications "On". I have also confirmed that they are Following the threads they create (as expected). Please help explain what I'm missing, because they would like to get these notifications.

I’m a Miro customer and last friday, by mistake, I’ve tried to share a whiteboard in Miro and I’ve added a team member.Now I’m trying since Friday, to cancel this since, I’ve paid for the Consultant plan and because of this Miro change my account to team and will bill me in extra 146 dollars.Is possible to have an answer and help on this?My Ticket ID is #242326 and I just want not be charged and have my Consultant Plan again.Is taking a lot to have even an answer from Miro.Ricardo

Hi.In our company we have free and pro users. We want to issue whole-company voting.The problem is, every single free user needs to ask for permission and board owner needs to approve that. Can we do the voting somehow available to the whole company i.e. based on invitation?Thank you.

All:Suddenly, the visibility of my Miro boards has shrunk and I’m unable to read the text on my canvas. As a result, I’m unable to troubleshoot the problem because the text and images are sooo very small (like reduced to approx. 5%). Additionally, the touchscreen feature isn’t allowing me to simply expand  the canvas as usual to make the tools and screen visible. HOWEVER, if I can see the full screen/expand screen icon in the bottom right-hand corner, I can get a 100% screen size but all the tool icons remain very tiny in size.I’m not sure if my invitees or team member inadvertently changed the default on a feature, which now needs resetting. But I can’t see my account settings to return to the usual 100% onscreen visibility.Is there some feature that needs resetting in order for me to resume seeing the boards and account features at 100% visibility? Please help if you can. Thanks for sharing your ideas!

2_And when I edit the template myself, the thumbnail of the template and the template on my board do not get updated. I need to ‘paste’ or ‘add’ the template again to the board in order to see the adjusted/new template, how come? Is this meant to be the feature? 

Hi,On my Galaxy Z Fold 2 i can't get out of the startup stickies capture animation. It all works fine in the browser but the app stays stuck, also reinstalled it but still it will stay stuck.

Hi everyone! I am new to Miro and I’d wish to find a template called Discovery Process. It’s owned and published by PIK (Platform Innovation Kit) . I just got and email that says it would be accessible via Miro, but currently I have trouble finding it. Thank you for helping out. Best,Anu

I just want to know if there is a way to import google photos in a way that you can FIND them on the board? is there something I am doing wrong? Am I too zoomed out. I need to teach others how to do it and its hard to find it when it uploads.. Its so tiny! Is there a way to find it easily on the board? 

If I want to invite viewers to a board for a presentation, can I use video chat without them using it, as well? They would not be talking, just observing so I do not want them to have the video/audio option. 

Two boards in my miro account have disappeared suddenly. All work for my current project is there. It is very important and urgent. Without it I won’t be able to work further. Please help!

Hi out there,maybe someone can help me...I set the access rights to “view” for a specific board within a specific team in my consultant plan.  However, all team members can still edit. I disabled after the workshop the day pass. All users have been set to FREE and afters deleted out of the team. I assumed, that they will have view mode. If a board is set to “no access” still the team members can see and have access to the board?That’s weired…I appreciate any help. Thnx so much in advance!Regards and have a good day,Knut 

Hello, I was wondering if there are any ways that I can export my Miro file to Adobe Illustrator. I’m currenting using “Mind Map” in Miro and thought it would be super helpful if I can modify vector lines in Adobe Illustrator.  Thank you for your help.  

Hello everyone !Lately I ve been facing an issue with my Miro board that contains about 2000 components with 67 frames. When I open the board, the blue loading bar is stuck at the end of his path (99%). it’s like something is blocking it to disappear so that I can export my board in PDF and so on. I have another board that doesn’t have this issue. Have you ever faced this isse ? The blue loading bar never disappear.Also when I try to see the list of my frames. It loads but never appears.Thank you for you help and consideration :)