Answered

Jira Cards Installation Problem

  • 28 May 2021
  • 1 reply
  • 130 views
P

Hi,

I followed the Jira cards Setup Guide and it almost worked, but I have been facing a problem that is not listed at the Possible Issues with Jira Cards.

After following the setup guide and setting up things on Jira’s side, I click Connect at Miro’s Jira Card configuration screen and allow the permission, as showed below:

But after clicking Allow, an error page shows up:

 


And if I go back to Miro’s Jira Card configuration screen, the JIRA URL field will be still blank.

I tried this process multiple times, but it didnt work.
Checking at Jira permissions screen, it shows as if it allowed the permission correctly:

I would appreciate any help with this.
This Jira Cards add-in will certanly boost my productivity significantly. 

 

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Best answer by Pedro Stürmer 28 May 2021, 18:25

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Surprisingly, I was able to solve the problem.

The error page was due to a problem in the URL the browser was trying to access.

The URL was something like this: api.realtimeboard.comjira/307445735…

I noticed this odd jira right after .com, so I just typed an additional slash: api.realtimeboard.com/jira/307445735, hit enter and it worked!

 

Not sure if it is a bug that affects everyone, but I will leave this solution here, in case someone faces the same problem of if it something the tech team finds worth checking.

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