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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,363 Topics
  • 24,616 Replies
7363 Topics
M
MaiharaNew Here
posted in Ask The Community
Questions - Team, business or enterprise?

Using a plan with 2 members, how many guests can we invite? Can I open more than one board at the same time (for a diffent groups)? How many? If it is possible, the audio can be individual for each board/room? Can I put links and video (sharing the screem or upload)? Is there a plan with this itens?

2
Robert Johnson
4 years ago
milehighsteven
milehighstevenNew Here
asked in Ask The Community
Can you duplicate a board WITHOUT copying the activity history?

Trying to duplicate a board to use as a template but when I duplicate the board, ALL the activity/change history is duplicated as well, which isn’t appropriate for a template board. Any help?

3
milehighsteven
4 years ago
O
ontheluNew Here
asked in Ask The Community
I don't have 'Password Protection for Public Boards' feature

Hello Miro Community,I can’t seem to figure out how to add a password to my public board.  (I’m on a Team subscription plan.)  The option isn’t available to me when I “share”.  Any guidance would be greatly appreciated.Thanks

11
K
4 years ago
R
Ryan Wagner
posted in Ask The Community
Toolbar Disappears and iPad screen Flashes

I just upgraded to the Team Plan, and I have four guest editors working on a board (see photo.) The board consists of small (150kb) .pdfs that the editors are marking up in the field via the ipad app. I was really looking forward to seeing how this could work in the field, especially after reading about the extreme (over 100 collaborators in real-time) workload that Miro is supposed to be able to handle.  Today is the first time I’ve had four guys working remotely with the app, and two of them have had their toolbar disappear multiple times along with occasional white screen flashing.  With the amount of mark-ups (drawing things on the maps) and the amount of editors, am I asking too much out of Miro? I was REALLY looking forward to this being the solution for us, but if this continues, we won’t be able to use it.  

6
R
4 years ago
J
Jiban PaitandiBeginner
asked in Ask The Community
how to do bulk user changes

Dear Team,How do we do bulk user changes most effectively in this tool, currently its completely manual selection process with a limitation of 499 accounts. Looking forward to get what best practices should be followed to expedite and automate the bulk selection process?

6
J
4 years ago
E
Erlend KletteBeginner
asked in Ask The Community
Minimize or remove video Box in presentation mode

Is there a way to close or minimize the video box that pops up in presentation (share screen) mode and covers about 1/5 of the screen. This is a big limitation to this feature.   

5
Robert Johnson
4 years ago
J
John WaterworthBeginner
posted in Ask The Community
Making repeatable cards or worksheets that workshop participants can fill in

When we run workshops with members of the public we often make cards or worksheets with labelled boxes for participants to complete as part of an activity.Is there a way to do the same in Miro?To create a set of grouped shapes, with headings and labels, where the shapes, headings and labels are fixed or locked, but participants can edit the text in the appropriate boxes.Particularly with smaller ‘cards’, the participants would typically complete and arrange several cards. So we and they should be able to duplicate a whole card.

8
Robert Johnson
4 years ago
U
ue7Beginner
asked in Ask The Community
Mindmap: Can you merge multiple children nodes to one parent node?

Is it possible to do this in a mind map?    

1
Robert Johnson
4 years ago
U
ue7Beginner
asked in Ask The Community
[RESOLVED] Duplication issue for mindmaps

I tried to duplicate the mindmap I had. The goal was to get two people to work on two mindmaps at the same time.However the copy version appears to be a static object that doesn’t allow branching out. That is no “plus signs”What’s wrong here?Also, is there a way to get two central nodes for a mindmap?

23
U
4 years ago
W
WOPRNew Here
posted in Ask The Community
Export frame with "show device" enabled

Hi,we are using the wireframe app and are designing wireframes for mobile devices by adding frames and enabling the “show device” setting of the frame.When exporting a frame (or the board), the device border is never shown, thus the wireframes look very ugly.Is there any feature or hack to also show the device border in the export (pdf or jpg)?ThanksWopr

2
W
4 years ago
B
bert stoffelsBeginner
posted in Ask The Community
Full member is not recognised by new team

a team member can’t be invited/recognised as a full member to another team. because of this the amount of boards he can access is limited, how can this account be recognised as a full member?  

14
Kiron Bondale
4 years ago
C
Carolina PuncernauNew Here
asked in Ask The Community
How can I copy/paste a google slide into a Miro board?

I know you can integrate a whole presentation into the miro board, but I am now just after copy/pasting a few slides as images. I did this in the past but now I seem unable to do so. Thanks. 

1
Robert Johnson
4 years ago
M
Melanie QuagliaNew Here
asked in Ask The Community
is it possible to disable users to delete post its?

I’m goint to use the board to make a Retrospective with my team, and i don’t want people to be able to delete the others comments/post its

1
Kiron Bondale
4 years ago
M
Matthew TowlerNew Here
posted in Ask The Community
Is there any way to group boards within a project?

My company is fairly new to Miro.  Currently we have one Miro project per development project, within which we have boards for designs, retrospectives, and various other discussions.  The dashboard is now getting quite busy and we were wondering if there is any way to group the boards within a project into something akin to subfolders - so we could separate boards for different purposes?So far it appears as if the only way to achieve this is to add more projects, one for each group.  Before I make this change however I was wondering if there was a feature for this I had missed?

1
Kiron Bondale
4 years ago
Simon.Harris
Simon.HarrisRetired Community Member
posted in Ask The Community
Shape transform behaviours

Does anyone know of anything that explains shapes, their properties and the transform rules?I’m too confused to be able to correctly state all the transformsI created a text shape and added contents with bullets then decided I’d like a boarder so changed it to a box and the bullets all evaporated and the text became centred and there was no box drawn!  - not what I wanted soI think I changed it back and the bullets were truly gone but the centering remained - bizarre that some attributes clear and other stick - and then I realised that it was a box but with a colourless boarder so I set a coloured boarder and then had to manually left align and turn bullets back on and at some point the font-size stopped being something rational because as a text label font size isn’t constrained but as a ‘named’ shape it is constrained - but since there is some ‘what you did last’ attributes that stick I could now draw a cloud with 7000pt font size - but I can’t set its boarder width to be ‘in keeping

3
Kiron Bondale
4 years ago
S
Sabine BednarzikBeginner
asked in Ask The Community
Can't set up a team

Dear All, I would like to set up a team. I only can setup boards in our company team. Is there a special task I have to do or doo I have to delete my account and set up a new one.Many thanks in advance for your help.Sabine

5
Kiron Bondale
4 years ago
K
Kenny GrantBeginner
posted in Ask The Community
Please help - paid for year subscription in error, should have been monthly

Looking for urgent help - have also logged ticket. I subscribed yesterday on monthly plan though CC was declined. I changed to debit card and it accepted - however I didn’t notice that when changing to another card it also reset subscription to annual.  I now have an annual subscription I can’t afford and don’t need - please can someone from subscriptions team consider refund and changing me to monthly? Kenny

4
Marina
Mironeer
4 years ago
A
Anders KjöllerströmBeginner
asked in Ask The Community
Adjust speed and path of a link within a board

HiFrom a presenters perspective, I’m wondering if there is way to adjust the speed and path (or “altitude”) of the sweep that Miro makes when you follow a link between two objects within a board?thanksanders 

2
A
4 years ago
S
Susan BollesNew Here
asked in Ask The Community
Video chat - participants do not show

We keep having an issue where participants images on a video chat do not not always show up - instead there are just black screens with the names of the participants. This comes and goes - so sometimes a person is visible and sometimes their screen is black.The participants are using Miro on either a laptop or a desktop computer.I didn’t see a solution within the community boards.

2
S
4 years ago
A
AlanBeginner
asked in Ask The Community
Confused over licensing in Consulting Plan/Free Plan

Hi, maybe I need more coffee but i’m struggling to understand the pricing system here… I’m a consultant, CRO and copywriting. Typically I’ll have a single client on the go, sometimes two. Rarely three. Right now i use a project management plugin (WPProject) for Wordpress in a subdomain, for collaboration, file sharing and such, and that let’s me keep different clients away from each other. I understand the Consultant plan does the same or similar. Where I’m confused is the whole user thing. What exactly does “1+” mean? One plus what? I can have more than one? I can’t have more than.. me? So how do I consult? One client? One plus client..? What? So there’s me, that’s $15, but if I have a client, which would seem the point of a consultant plan, is that another $15? Or is one (plus?) client included? With my current system I can assign a client the role of ‘Client’. Easy. Clients can comment and stuff but have limited rights.  I’m trying to figure out if I’d actually have to pay twice, fo

21
C
4 years ago
H
Helena KlintströmNew Here
asked in Ask The Community
Client unable to zoom in or pan in Miro

Hi all, I have a client with whom I share a board. He is unable to pan or zoom in on the board. We have tried all the usual commandos and nothing seems to remedy the problem. What can be the issue? He does not have Windows 365, can that be the issue? Thank you for your help!/Helena

2
H
4 years ago
Manuel Grassler
Manuel GrasslerBeginner
asked in Ask The Community
Consultant Plan and Guest Editor Facilitation Features

Hi there, I have a consultant plan with MIRO to facilitate remote workshops. However one client was so excited about working with MIRO that they themselves selected an enterprise plan which is great. However they now want me to only use their MIRO environment as a Guest Editor for internal policy. My direct partner at the client created the board for our next workshop next week and added me as a Guest Editor. However as I need to facilitate the session I am missing the facilitation features especially Lock/Unlock and Video Chat. As I am already a paying consultant is there a way to get access to these feature even if I am “just” a Guest Editor at the client? It seems unreasonable that their IT department would spent an additional license for me in time.  

2
Robert Johnson
4 years ago
J
Juliet dPBeginner
asked in Ask The Community
Managing deadlines

Hi.Is it possible to have a card automatically indicate when a deadline has passed or the task has been inactive for some time?Thank you

2
J
4 years ago
T
Todd HutchinsonBeginner
asked in Ask The Community
Maximum Miro board size limits to be performant?

We have a board that when we back it up is about 750MB.  It seems like the board is starting to slow down, or have performance issues for some users who are using tools to draw. Is there a size that we should keep in mind before we start a new board?

1
Kiron Bondale
4 years ago
nagrap
nagrapNew Here
asked in Ask The Community
Board Size - how to help the participants to find the object on the board?

Hi Ive setup an ice breakers where I’ve asked delegates to access a board with a map and add a post it note with their name and some other info. The problem is, when guests access the board they are struggling to find the map since the board is large. Is there a way of reducing the size of the board so that it is only as large as the map image? Or is there some other recommendation here? much appreciated Paddy

2
Kiron Bondale
4 years ago
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