Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,800 Topics
  • 22,918 Replies

6800 Topics

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AmyBeginner
asked in Ask The Community

Basic question - frames and shapes

Hello, I am a new user and trying to replicate the look of the icebreaker activity that shows up in https://go.miro.com/online-workshops.  There is an opaque “shape” or “frame” with sticky notes inside it. I do not really understand the organization or hierarchies [or even vocabulary] yet — but I must accelerate quickly! — and so I cannot tell if the object on which the stickers are sitting is a frame, shape or something else.  If there is any documentation anywhere about the basic organization of Miro, I’d welcome knowing that too. Is the entire “space” of a miro project 1 “board”? 1 whiteboard with as many boards as you’d like?? This is new to me, so thanks for patience with the basics.   One more basic question for use on a desktop with a touchpad. Moving around is not intuitive either, at least yet. Is there a tutorial on this? To say this is frustrating doesn’t really get at the emotion...   

1
Kiron Bondale
3 years ago
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Peter MillsBeginner
posted in Ask The Community

[RESOLVED] PDFs have gone missing from my boards

Hello wonderful Miro community, The PDFs I have uploaded to boards have all gone missing. It’s a bit of a problem for me as these are images that workshop participants used to make decisions. I can see that they are still there when the boards load, but are greyed out, then disappear. Has anyone else had this problem, and how did you resolve it? Thanks.

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M
3 years ago
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Eva Baes
asked in Ask The Community

How to drag participants to the frames in the Presentation Mode?

Hi all, Being the workshop facilitator, we activate the presentation modus (as explained in the webinar and other Miro instructions), but our participants (guests) are still able to do changes in the frames and are still in working modus. As such, they're not dragged to the presentation modus even if we push ‘bring to me’. Anyone who might know what could be the problem? Thanks a lot, EB

2
Isman Tanuri
3 years ago
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Howie BerinsonNew Here
asked in Ask The Community

Voting - Way to indicate preference on multiple votes?

Using the Voting Plugin, is there a way for users to indicate their preference among the multiple votes they cast?  For example, can a user indicate that 1 vote is their 1st choice and another vote is their 2nd choice?  If the plugin doesn’t support that directly, would it be possible to accomplish the same thing using multiple voting sessions, maybe concurrent ones? Thanks!

2
Isman Tanuri
3 years ago
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Bernard SchokmanNew Here
posted in Ask The Community

Voting on the Mobile

I recemtly ran a workshop with 30 ppl and they were all using their mobile. When I created a voting session they were unable to see that on their mobile and after having several tries I had to resort to manually counting hands. I never thought to test that feature on mobile as it works on desktop.   Has anyone else experienced this?

1
Kiron Bondale
3 years ago
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JeanFNew Here
asked in Ask The Community

Free plan includes anonymous collaboration (or not?)

Hi, I heard at weekend that the free plan would now support anonymous collaboration and even saw a screenshot. I downloaded the windows 64-bit Miro version, but still canot see that functionality. Is it released. It is fantastic news for working with non-profits and community groups. Thanks, Jean

3
Kiron Bondale
3 years ago
Q
Qu4ntumEl1xirNew Here
asked in Ask The Community

Unable to load the board

Hi Miro Community, I was wondering if anyone could help me. I recently installed the Miro app on my android tablet and am able to log in successfully, however when I try to load or create a board it displays the message “Unable to load the board. Please check your internet connection and try again”. If anyone knows of a fix for this issue please could you let me know as soon as possible. Thanks.

2
Q
3 years ago
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Natasha MorrisNew Here
posted in Ask The Community

Troubleshooting for workshop participants

Ran a live workshop recently, which was great with Miro! Got another upcoming - any tips on helping troubleshoot compatability / interface issues for participants? Issues we encoutered were:- After stopping screen share, everyone was still stuck ‘following’ my screen - had to to toggle the ‘follow’ button a few times to stop it Video chat - no pop-up to allow mic and video Logged in as a registered user but chat tool not showing Showing as muted, but not being muted Not being able to mute mic or camera - buttons there but clicking on them didn’t do anything Not receiving vote notifications All were using Chrome - although various versions I think!    

1
mlanders
3 years ago
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Marco FischerNew Here
posted in Ask The Community

Can I select multiple items and export them as image in a batch?

In my daily work it might be a game changer if i could select multiple items and export them as image in a batch ... 

3
mlanders
3 years ago
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Rehan SaiyedNew Here
asked in Ask The Community

Restore .rtb file from one account to another

Hi,   I worked on a project with client, on their paid Miro account, and have downloaded the backup in .rtb file. Now I want to open/import those .rtb files in my free account. How do I do this as pointing to .rtb file on my local drive from ‘upload’ toolbar on left doesn’t work restoring the file. Thanks,   Rehan

1
Kiron Bondale
3 years ago
T
Tore OmdahlBeginner
asked in Ask The Community

Bug using video chat and timer simultaneously

When using video chat on a board I am not able to start the Timer (only hide). It’s placed behind the Video Chat toolbar and cannot be started. Bug? Is there a workaround?

2
Marina
Mironeer
3 years ago
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Nathan LangleyNew Here
posted in Ask The Community

How do I disconnect SSO and replace it with regular sign in?

Hey, So my organisation used to have SSO with google. But we moved away from google to Office365. I want to link figma and miro but that plugin (figmiro) doesn’t work with SSO. So I ‘just’ want to disconnect SSO and have regular sign in with email and password. Any way I can do that? Thanks, Nate

3
Michael Sohn
3 years ago
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Simon DaviesNew Here
asked in Ask The Community

How to confirm which subscription we are using?

I was added to my company’s new Miro account and was asked to setup the SSO using ADFS. Following the KB articles, I setup the ADFS side but can’t see any Security section in the settings panel. I saw that we need an Enterprise account to use SSO, but can’t see if our account is an Enterprise account.  Any help?

1
Kiron Bondale
3 years ago
L
Lee PefferBeginner
asked in Ask The Community

Moving objects between frames without drag'n'drop in the mobile app

Hi guys! So I am using Miro as an inventory management system for my team. We have equipment spread out through a large warehouse and we use Miro to track their locations. Each location is defined by a frame.    I would like to be able to move an object (i.e. sticky note) from one frame to anther easily on my phone. Dragging the object can be tedious and annoying on the phone. Is there anyway to edit an objects properties and reassign it to another frame? Or does anyone have any other solutions?   Thanks!

1
Kiron Bondale
3 years ago
K
Komal AgrawalNew Here
posted in Ask The Community

[RESOLVED] Miro Sketch plugin not working

Since yesterday the plugin isn’t working. I don’t get any errors. When I click on sync all artboards, or sync selected artboards, nothing happens. I never get to the stage to choose a miro board to sync with. I have tried reinstalling the miro plugin and tried logging out and logging in on miro plugin in sketch, and miro account on web and mac app. Same issue with existing sketch files, or new sketch file. Any help is appreciated. Thank you.

23
Julie Sun
3 years ago
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samaolaNew Here
asked in Ask The Community

Handover board to customer

Hi there   I have a consultant account and created boards and templates for a customer. Now I want to hand them over to the customer, who has their own licenses. How do I do this? Creating a backup of the board and send this to him? And the template?   Many thanks in advance Sabine

2
S
3 years ago
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Tatiana OueiniNew Here
asked in Ask The Community

Team member isn't able to edit the board

I have a group of 11 collaborating on my white board and one person does not have the same functionality as the rest. I have created sticky notes for members to edit with their ideas. This member is only able to add a comment but does not have any other functionalities available to him. I have a free account and I’ve checked all the setting and can’t figure out the problem. Any insight or help would be much appreciated!

2
P
3 years ago
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Daniel ZeyenBeginner
posted in Ask The Community

Bug: Video call dropout when using "Link to" feature

Hi, While being on a video call within Miro and using the “Link to” function on objects the call regularly drops out while just performing the linking action. Afterwards, it video call restores itself automatically again. Seems like this behaviour is due to automatic refreshing the browser window. However, it feels somehow uncomfortable even though the dropout is only lasting several seconds. Would be great if this could be fixed. Best and thanks, Daniel   

1
Marina
Mironeer
3 years ago
D
Dmitry_PBeginner
asked in Ask The Community

Cant request invitation

Im have a free account. Im get guest view in some boards. How i can SENT request for invintation to gat right?? I cant see nothing in help and no about automatic (from miro) “requet for invitation” Can i only must write personal email to owner of board??

4
D
3 years ago
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Jessica EllisonBeginner
asked in Ask The Community

Static text box width

Hi there! I’m loving using Miro but I can’t for the life of me find out how to keep a text box from expanding automatically as I type. For example, I’ve drawn out a square shape and I want to type in bullets in the dimensions of this square. However, when I use a text box on top of the square, despite drawing it to the width of the shape, if I type a long sentence the width goes wider than the width of the square. Is there any way that I can ‘lock’ the dimensions of the text box?  I would double click within the text box and use the text feature in there but as far as I can see I can’t use bullet points within that feature.  Any help?  Thanks! :) 

5
J
3 years ago
S
Sensorama DesignBeginner
posted in Ask The Community

Cannot create team, I'm the administrator of the account

Hello. I cannot create teams. I own the account I'm trying to create a team in and I have the Consultant Plan. This is really bad user experience. Why is it so hidden? And yes, I have tried following the two methods on the "how to create a team in miro" page.   Why is it like this? This is extremely frustrating.

5
Kiron Bondale
3 years ago
S
SarahNew Here
asked in Ask The Community

Everyone on same part of screen

Hi, I am doing some online teaching and I would like the students to be able to edit the board as we go through the lesson.  However,  I want them to all be looking at the same screen as I have, but as is it is a big board I find some of them are going off and drawing on other parts of the board.  Is there a way to present the board as, for example, pages, so we are all on the same page!?   Thank you

4
Michael Sohn
3 years ago
R
Ryan RamseyNew Here
posted in Ask The Community

Changing the focus of the root

I am used to NEO4J, which is a graphical database, hence my question. Is it possible to change the root of the drawing? For example: I have Customers, Products and Users If i choose customers as the root, i can see what products they are using and the users of those products. Alternatively, I can click on Products, and see what product a customer, is using. Can i change the rendering of the the connections i have drawn out for different audiences?   Example below, i drew a line between “all users included in free plans” and “Give premade-templates a try”. and Miro Mind Map is the root. Can i change the root to “All users including free plans” and see the connection between availability and “give-pre-made templates” as the first nodes?  

1
Kiron Bondale
3 years ago
A
Ariel FliglerNew Here
asked in Ask The Community

Regeneration Of Board Link (Consultant Account)

Hello, I am a consultant working with changing teams in multi-day sessions. Is there a way to revoke or re-generate anonymous guests links to public boards ? I need to restrict access to the boards after each meeting (so, basically sending a new link before each meeting).      Thanks,   Ariel

1
Isman Tanuri
3 years ago
S
Simon BatchelorNew Here
posted in Ask The Community

iFrame and Invision?

Hi All I have been following the instructions to place an Invision prototype into a Miro board and all i get is a link to open a window to the prototype. I was expecting the iframe to host the content directly on the board. Anyone tried this? Same with Axure : (   Thanks

3
Caspar von Gwinner
3 years ago
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