Ask the Community

Hi folks,Is there any way, when I add a sticker and drop it on top of a sticky note, to group the two so that when I move the sticky note, the sticker moves with it?Seems a little daft that this isn’t default behaviour, or the the Group function isn’t available in this circumstance…EDIT: Just noticed that this only seems to apply to items in table cells. Come on Miro - we need tables improved quickly please. 😀

Is there a way to run a collaborative session using Activities with participants that can only use creation tools that I have specifically allowed? I made some tests, inviting guests that can only view or comment, and they don’t have access to creation tools from Activities. And this makes sense. But if I invite guests that can edit, they can obviously use any kind of tool, not only those allowed for Activities.I would like — if possibile — to take advantage of Activities to run a collaborative session, but with people (guests, visitors?) that can't mess things up while being able to use Activities creation tools 😁It’s obviously me, and I’m probably missing something 😕I’m currently on a Consultant plan because I need to better understand if I need a Business or a Started plan. Could be the Consultant plan the reason why I can’t do what I need in this case?Thanks!

Hello,I was recently approved for a free educational Miro license. However, I’m unable to sign in.When I try to sign in, it prompts me with “Your organization uses Single Sign On (SSO) with Miro. Please sign in using your SSO credentials.” If I try to do that, I get: “Error -Your email is not associated with the SSO Account. Request access from your Company Admin.” If I click “Sign In without SSO” I am nevertheless redirected to the same login page for SSO -- it’s not possible for me to sign in using my work email without being redirected to the SSO login page.How can I use my free educational Miro license if I can’t even login? I had to create a whole new account just to post this because in order to post to the forum, you have to be logged into your Miro account. I am totally stuck.

Dear community, is there a possibility in any plan to import a Microsoft Visio diagram and publish it as an iframe? Thank you in advance!Best wishes, Sarah

I’m having problems with the option Sharing and “Save in Google Drive” I’m getting the error of “authorize your account” I have tried several permissions options and nothing. Any help will be useful. Thanks!

Hello!I created a new personal board on my free plan.And now there is no button “delete” like on the other boards.How can I delete it? 

I set up the Jira Cards as Miro & Jira Admin and it generally works. i.e. one can choose jira issues to add them as jira cards on a board etc. however if someone tries to convert a sticky note to a jira issue, the reporter and assignee fields cannot be filled. you can start typing but only 0 of 0 matches are shown. I checked the Jira FAQ and set the permissions on the reporter field in jira accordingly. also the same user can modify the fields when this user accesses or creates an issue on jira directly. the bizarre thing is, that someone who has the Jira Org Admin role can modify the assignee & reporter fields on Miro in Jira cards. so it nevertheless seems to have something to do with permissions that are not the same if a user accesses an issue within jira or via jira cards from miro…who knows where to look in Jira or Miro to set the proper settings / permissions?I already tried to uninstall and re-install / connect jira cards which didn’t help.

Hi, the mind map I created is scrambled. Each title went somewhere else. Some of them were even far away from the main title. When I tried to move it again, it was deleted. This problem happened to me once. But it happened at the worst possible time. Has this happened to you? What should I do to make sure it doesn't happen again?

Both online browser based and downloaded app does not display bold text while on another PC it works perfectly on the same board. Anything that I’m missing from settings that enables Bold Text or why does it work on one computer and not the other Works on Win 10 and new PC is Win 11, could that be the cause and how to troubleshoot?

Hello! There aren’t some tools on my boards:  1) presentation mode, 2) screen sharing, 3) activity (free plan; browser version; i am the owner of the boards). What could be the reason? I’ve checked 1, 2, 3, 5: Check the Miro Status Page for reports of potential performance degradation Check if the issue is reproduced in incognito (private) mode and a different browser Disable the browser extensions. Sometimes they clash with Miro processes (e.g. Grammarly with the text widgets).  If you work in the Desktop app, 

Hello!  How do I add the crop function to the menu that appears when I right click on an image?  Right now all I get are the download arrow and the lock image.  

Hice la compra de mi plan starter, lo queria hacer de forma mensual, pero accidentalmente lo compré de forma Anual, quisiera saber si hay alguna forma de hacer el rembolso para hacer mi cambio de plan, o hay otra cosa que pueda hacer.

Hi,  I need this resolved ASAP,  you’re still billing me even though I’m on a free account.   Thanks,  Rob

Greetings Mironians! Short question: is it possible to change colors in a chart made with the Tables & Charts Tool? Keep safe out there 😀

I have shapes with copy in them, and the copy is too long to fit in the shape. How can I have it “overflow” the shape (ie, not be restricted to the shape and make sure its all visible? I dont want to have the shapes grow in proportion to the copy, Id rather have the copy jump outside the shape boundaries. thanks

Hallo zusammen, seit kurzem kann ich die Größe meiner Objekte nicht mehr ändern. Wenn ich ein Objekt auswähle, erscheinen die vier kleinen Kreise am Rand nicht mehr, an denen man normaler Weise die Größe ändern kann. Kann mir jemand helfen?Vielen Dank!!

Hello, I am unable to export frames on my board but I could export from other group boards, but it’s not same with my groupmates, they are able to export from our board, so I have tried exporting from another desktop, web browser as well as through application, still I am not able to export. It says “Sorry, something went wrong while generating the image”.  

Is it possible to download author data from a post it note in to Excel? I am looking to track owners of the data being provided during a workshop.

Help please, I board working just on macbook. When I want to open it in browser or on my android tab board crashing, how fix it?

Firstly, getting to any form of help on a paid product like this has been hell. I click on ? symbols only to be taken on a wildgoose chase. I then have to register for the ‘community’. Why? I pay for your service, all I want is help.The registration process has 8 fields that I don’t care for when I want help, but if you omit ONE, your entire page gets reset. Not helpful. Remember - I want help because the product isn’t working (and I am sure all this data is part of my PAID for subscription, so this third party now has more data I don’t think it needs. My problem? I’d like to reduce the font size on some arrows - in fact, I’d like any of the arrow formatting functionality to work. It doesn’t. I might get lucky on the third or fourth time of ‘clicking’ on the down arrow for font size. Or I might not get lucky at all. Highly frustrating, all I need to do is update 4 arrow text fields, and here I am ranting and the electrons again. My good god, I pay for this. 

How to upload video from desktop to Miro board in 2023?

The Miro board history doesn’t seem to show timer start/stop events.  Is there any way to know who changed the timer value?  I just had a large meeting where someone thought it was funny to keep changing the timer value.

In a 80 people meeting, sometimes people like to change the countdown timer to a different value as a prank.  Can I prevent that by restricting access to the timer?

Hi,I have drawn a box colored with a light gray color fill and would like an image with transparency to show up so I can see the dimensions of the image. Is there a way to have the background knock out behind a transparent image?

I’m new and am trying to create a flowchart.  I would like to make the shapes larger to fit more text.  How do I resize the shapes?