Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,765 Topics
  • 22,846 Replies

6765 Topics

P
peter WitschuinikNew Here
asked in Ask The Community

Language

Is miro also available in differnt language

2
J
3 years ago
T
TravisBeginner
posted in Ask The Community

Trouble with participants reporting they could not unmute themselves

Hello,We put on our first Miro workshop yesterday and had 13 total participants, all using video chat. During our 2hr workshop, most participants muted themselves until they had something to say… we had 3 participants realize they were unable to unmute themselves at various times once they went to speak, despite clicking the “unmute” icon at the bottom center of the screen. A few were able to fix it by exiting the board and re-entering multiple times, but for one person the only thing that fixed it was a computer restart. Any advice or thoughts as to why this happened? It was disruptive to say the least for the participants that dealt with it :)Thank you!Travis

2
G
3 years ago
B
Bill W
posted in Ask The Community

deleted tag removed from all sticky notes

We recently had a user (user unknown) who deleted a tag that was used on many sticky notes on a particular board. I looked through the activity log and it appears that tag creation/deletion is not tracked or available for restoration.In messing with the issue and trying to find a way to bring back the tags, I did note that there is already a helpful message notifying you that when you delete a tag, it is deleted from all notes, and offers an ‘undo’ option that’s available for… a few seconds. But it seems that once that message disappears, the tags are also gone forever.Any chance that our deleted tag is still recoverable after approximately a few days, or that tag deletion can be added as a restorable option in the activity log?

2
Lena Shenkarenko
3 years ago
T
Tyler MastersNew Here
posted in Ask The Community

[RESOLVED] Copying hyperlinks from cells in Excel into Stickies . . . used to work. : /

I’m wondering what happened . . . .I used to be able to create hyperlink/stickies to user stories in our internal Azure DevOps instance and bulk copy/paste those links as individual stickies on a Miro board.  Nothing fancy, nor over the top (<50).  All of the sudden, the links would come into Miro as plan text; no longer hyperlinks.  I can still use the ‘link’ feature to add the link once the sticky has been added, but, it adds so much time and steps to the process whereas before it was simply a single cut/paste.  The process used didn’t change.  I also enlisted colleagues to test and sure enough, they, too, lost the ability to create a sticky with a hyperlink.  What happened? Thanks, in advance.

14
Robert Johnson
3 years ago
H
Hank DallmannBeginner
asked in Ask The Community

Tags are board specific

Are tags board specific? They don’t go from board to board? It seems like I have to create the same tag on each board, but I am new and might be missing something.  any suggestions?thank you! 

1
Robert Johnson
3 years ago
R
Rex Chng
asked in Ask The Community

Unable to Share Board

Hello, I have question regarding sharing a board. I am using the free plan, not a paid user. I tried to share my board with my teammates, but there is not pop up for me to choose the sharing option after I clicked SHARE on the top right. It became gray on the page, but no pop up menu. It didn’t work when I tried to grant access to my teammate either. Am I doing something wrong? Thank you for your helps! 

2
R
3 years ago
honkenen
honkenen
asked in Ask The Community

Set a fixed dimension of a board

Hi,I’m going to use a board asynchronous with beginners.I will include the Navigation Mode-video https://vimeo.com/318988801 to support them to understand how to use and navigate the board.But I have question:Is it possible to set a fixed dimension on the board, meaning that a user can’t zoom out and get “lost space” and loose track of the board.?I know that I can use frames and zoom 100% and fit to screen functions to help the user to get back to the content in the board. But in the same way as I can set a start view. Is there a way to set the start view as the most zoomed out view? Or any other way of set a fixed dimension of the board so that user are not scrolling/zooming or panning away from the content? 

2
honkenen
3 years ago
S
Sven GüntherNew Here
asked in Ask The Community

How to find the board owner?

During a workshop with an external consultant we created a Miro-board wich is grown during the past 9 month. Now we want to export the board and create a backup. Unfortunately we don’t now the board owner. How can we identify the board owner? 

2
S
3 years ago
S
Simon ThompsonBeginner
posted in Ask The Community

[RESOLVED] JIRA Cards no link to settings

Installed JIRA Cards app / integration.  documentation and video suggests i click on the link to access the settings that are needed to be entered on the JIAR side.  The Jira Cards app is displayed but when i click on it it lists its s installed by myself - the words “JIAR CARDS” is not a click able link and therefore i can not access the settings needed to configure the other end ???I have a Team subscription.Jira is server version (although dont get that far) 

23
L
3 years ago
Muazam Sarfaraz
Muazam SarfarazNew Here
posted in Ask The Community

iPad scrolling lock

in the ipad app, Is there anyway to “stop scrolling” with a single finger?I find it very difficult to write (using the pen)  as, as soon as I place the pen, the assumption is I want to scroll, when I want to write it. 

2
Muazam Sarfaraz
3 years ago
G
GavActive Contributor
posted in Ask The Community

New Table import from excel doesn't work properly?

Logged into Miro and was pleasantly surprised to see that Miro now allows you to paste excel table data into a grid. Great I’ve been waiting on this!!However it doesn’t work. If I insert a table. Select a cell and paste in my table data I just get an empty table (although it manages to pick up on the formatting.   

9
Robert Johnson
3 years ago
K
Kishen DasNew Here
asked in Ask The Community

Do users with a separate consultant plan need a day pass?

Currently I am working with another consultant user on a project, and using day passes to access those boards. Due to my utilization it it becoming obvious I need to have an subscription of my own.My question is if I have a paid account would I be able to access those boards without the day pass? 

1
Robert Johnson
3 years ago
L
Luud BeringsNew Here
asked in Ask The Community

Archive Teams with related boards

Hi guys,Your suggestions please. I’m on a Consultant plan and I create new Teams whenever I work with a new client. For that group I create team and for that ‘team’ I create (usually 2, sometimes 3) boards. Now, after a while, I have a huge list of teams in the left hand column, many of which I will rarely ever visit again, if only to copy some stuff I can re-use for another session with another team. And of course to keep a record of what I’ve done with them.This is why I would like to archive the teams (with the related boards). I do NOT want to delete ‘cause I want to keep the option open to re-use stuff I developed for a certain team and if, some years later, I ever work with them again (which happened very often over the years) I don’t care to look smart :-) having all the info from last time available.But I also only want my ‘active’ clients in the left hand bar!How could I solve or work-around this issue?Many thanks in advance!A very happy and satisfied ambassador forMiro,Luud

2
L
3 years ago
D
Daniel PáezBeginner
posted in Ask The Community

Wrong payment amount

Hi, I'm DanielI've been using Miro for a while and decided to buy a 15 dollar subscription. I don't know English very well, but a charge of 126 dollars came and this is incorrect.I did not intend to add members to the team, but only viewers.Please return the amount and charge only the $ 15 subscription fee, as I need the money.I can't find email from the billing team. Help meSorry for the inconvenience and I will pay more attention to this, but please return the excess amount.ThanksDaniel

1
Robert Johnson
3 years ago
E
Emma Jeffs
asked in Ask The Community

Miro dashboard won't load in Chrome / Mac book

HelloI have been unable to access the Miro dashboard now for over a week using chrome and sent a message two days ago to support but no answer. it just perpetually loads. even if visit main miro website and try to sign in from here. Details I am using Google Chrome Version 87.0.4280.141 (Official Build) (x86_64) Mac book pro using  OS X 10.10. 5 Have tried in the chrome incognito browser window does not work, perpetually loads. Cleared the Chrome cache numerous times does not work. Safari say’s can’t open due to unsecured connection Firefox - I have managed to access it in firefox  but frustrating as was working fine in Chrome for that last few months and this is my preferred browser wth all my apps.Any suggestions much appreciated.     

2
Robert Johnson
3 years ago
M
MarthaNew Here
asked in Ask The Community

Missing/deleted boards

Hi all,Is anyone else experience issues with missing or deleted boards?  I logged in for the first time in a few months and all of my work is gone.  

2
Robert Johnson
3 years ago
J
Jester2021New Here
asked in Ask The Community

Hide Active Users

Is there a way that only the Team Admins can see the Active Users List? Greetings Jo

1
Robert Johnson
3 years ago
K
Kristen PatchettNew Here
asked in Ask The Community

Revert back to earlier version

Is there a way to revert back to an earlier version of a board.  I see all the changes in activities but can I revert back to the version of the board before some of those changes were made at a specific time frame?

1
Robert Johnson
3 years ago
R
Ruel LoehrNew Here
asked in Ask The Community

Unable to invite a guest editor

I’m currently unable to invite an external guest editor.   What settings should I look at to enable this?  

1
Robert Johnson
3 years ago
R
Ramon HillebrinkNew Here
asked in Ask The Community

Hand over board to other (external) account

I have build a board for my customer under my “team-account”. My customer has now a business-account of himself and I want to “hand-over” my board to his account. How do I do that?

1
Kiron Bondale
3 years ago
R
Ryan HutmanNew Here
posted in Ask The Community

Trying to Design a Commercial Kitchen

I am in need of creating a couple different designs for a new type of cooperative commercial kitchen. Are there any existing templates I can use to do this. I need to plan for sinks, bathrooms, collers, cold rooms, tables, doors etc.

1
Kiron Bondale
3 years ago
A
Axel SandbergNew Here
asked in Ask The Community

Upgrade without team

Does Miro have any plans to create an option for those of us who use Miro, want more boards but have no use for the Team-feature? 8 dollars would be fine for the Team option, except it’s not an option if you’re not - well - on a team. Why isn’t there an 8 dollar option for those of us who want a more advanced/flexible version but without the team? I would think Miro is missing out on an opportunity to monetise a relatively large portion of their user base. 

1
Kiron Bondale
3 years ago
N
Nick FfrostNew Here
posted in Ask The Community

SSO issues - being made to login every 30 minutes

Why am I being made to sign in every 30 minutes now with SSO? I thought it was just my organisaiton but it's also happening to our clients so it must be a Miro issue.

9
Fan Feng
Mironeer
3 years ago
C
Coverdale AustriaBeginner
posted in Ask The Community

Anfängerfrage - Consultant Team mit unterschiedlichen Bedürfnissen

Liebe deutsche Miro Gruppe, ich schlage mich mit dem Problem rum, dass ich ein Consultant Team führe, in dem maximal 2 Leute eine volle Lizenz brauchen, das “power user” und der Rest des Teams 5 Leute, nur sehr selten eigenständige Boards nutzen. Meine ideale Lösung wäre: Consultant Plan - 2 voll-Lizenzen, 5 freie Lizenzen. Ich habe irgendwo gelesen, dass das geht, finde aber keine Möglichkeit es einzurichten. Kann mir jemand weiterhelfen?Danke und liebe GrüßeBirgit

2
Sarah Jückmann
3 years ago
G
Giagka AndreannaNew Here
posted in Ask The Community

Undo Deleted Items

Hello everyone!    I have a question if someone could help me on that. I had a training using Miro and many many sticky notes. One colleague deleted almost every sticky note from the board, one by one. And I saw it when I logged in to the platform later on. In the activity column where the team’s actions are stated, there is no option for undoing the deleted posts. Is there any action to the platform that could let me undo all these deleted notes or do I have to re-write them again from the beginning?     Thank you!   

15
Anton Telitsyn
3 years ago
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