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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,702 Topics
  • 25,961 Replies
7702 Topics
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Milcho MilchevNew Here
posted in Ask The Community
My board seems quite broken

Hey everyone,I was created a new board today and was copying some data from Google Spreadsheets into a normal Grid. When I did multiple Ctrl+Zs a message popped up warning me to wait for 30 seconds or I might be losing some data. After the 30 seconds I refreshed the page the board wouldn’t load anymore - gets stuck half way through loading. In fact a lot of the UI seems to render out of order/not clear properly. I checked the console on Chrome and this is what I see /app/dashboard/:1 Uncaught (in promise) undefineds.realtimeboard.com/api/11/store/?sentry_key=9b14e87a42e849f49910cbe634327f35&sentry_version=7:1 Failed to load resource: the server responded with a status of 429 ()s.realtimeboard.com/api/11/envelope/?sentry_key=9b14e87a42e849f49910cbe634327f35&sentry_version=7:1 Failed to load resource: the server responded with a status of 403 ()Board.2c79aa42b9a2584cc5f6.js:2 Uncaught TypeError: Cannot read properties of undefined (reading '2Nvkjs_2e') at j (Board.2c79aa42b9a2

3892
M
2 years ago
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YudNew Here
asked in Ask The Community
The text in squares disappears if I do not zooming

I have a relatively large board and in some of the squares the text does not appear unless I zoom in and get really close. It really bothers me to work. Have any of you encountered such a problem and have a solution? I would be very grateful for your help.

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S
2 years ago
Daniel Serodio
Daniel SerodioBeginner
asked in Ask The Community
How to follow a link?

I feel like I'm doing something really stupid, but I created a link from an object to another object, and when I click (or even double-click) on the link the object is selected instead of following the link. What am I doing wrong? Thanks!PS.: I recorded a small video demonstrating this but I'm having trouble attaching it to this post

3716
Daniel Serodio
2 years ago
Giulio Vescovi
Giulio VescoviBeginner
posted in Ask The Community
Board Owner issue: I lost my board!

Hey guys! I’m new here, so I hope somebody will come in help :)I was trying to move my board from “xxx project” to “none”. Once I did this, I lost the board. The problem is, if I digit the name of the board I can still see it in the search bar, but I cannot access it. The board’s owner is a previous coworker of my mine who doesn’t work for our company anymore.Is there a way to transfer board ownership avoiding to contact the actual owner of the board? Any help is more than welcome, thanks in advance!

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Giulio Vescovi
2 years ago
Elia Greenberg
Elia GreenbergBeginner
posted in Ask The Community
What do you think about the new features?

Hey everyone!I am designing a Miro Workshop mode as a personal project,I just created a Prototype for a new user role and would love to hear your thoughts!this is the prototype:(you can open full screen mode by pressing the F key) Have a great day!

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Elia Greenberg
2 years ago
E
Erich ZieglerBeginner
asked in Ask The Community
Inviting participants for seminars

HI everybody, which payment plan do I need to be able to invite named guests for seminars? I don’t need them as team members because, they are only working on Miro for a couple of days. Thanks in advance for some help.

242
Robert Johnson
2 years ago
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Kathleen Leedham-GreenNew Here
posted in Ask The Community
Is there anyway I can lock an object’s location while still allowing people to use the object?

I’m a seasoned user and this is driving me mad. I spend ages designing a collaborative worksheet with multiple frames. If I lock it my users can’t edit it. If I don’t lock it they end up moving and/or deleting everything.Is there anyway I can lock an object’s location while still allowing people to use the object?I cannot tell you how important this feature is...

461
Kiron Bondale
2 years ago
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michaelcseegerNew Here
asked in Ask The Community
Widget SIze

I am new to Miro. Have been playing mostly with Swim Lane process diagrams. Recently, any of the cards I’ve dragged onto the board have been too small to see and I can’t even drag them larger. Any suggestions would be most appreciated. Thanks,

312
Robert Johnson
2 years ago
A
Alex SmithNew Here
posted in Ask The Community
Container

I am new to Miro but I’m trying to understand which objects are defined as containers and which ones are define as objects(shapes).  I’ve tried to treat some Container looking object’s like container’s but they function as a object.  One thing in particular is the brainwriting template, at first I thought it would operate as a table of sticky notes but it operates as an organized group of sticky notes where the stickies over lap and do not automatically adjust to the change in size of the other stickies.  Can some one describe or define the pattern or definition of what is an object and what is a container in Miro?  Thank you for your help.

13791
Kiron Bondale
2 years ago
M
Matt ClarkeNew Here
posted in Ask The Community
Enterprise plan not being assigned/recognised

Hi,  SO my company has an enterprise plan and I’ve been assigned a licence and sent an invite form the admin. I’ve accepted the invite but when I log in it still says I’m on the free version and need to upgrade? Are there any other steps I need to do to?  Thanks

321
Katharina Warkentin
Mironeer
2 years ago
C
CharityAdamsBeginner
posted in Ask The Community
@mention tag outside of your team

Is there a way to use tag visiting users while they are in the board.I do not want to use @board.  I want to tag a client is who is using the board for a specific project and then moving on. 

5573
Robert Johnson
2 years ago
H
Hugo Gerard PaletNew Here
posted in Ask The Community
I unsubscribed from the premium account but Miro continues to charge my credit card

Hola soy de argentina. Di de baja la cuenta hace 2 meses casi, y me siguen facturando el servicio.¿Por favor, me pueden reintegrar estos meses que me cobraron de mas y darme la baja definitiva?

251
Robert Johnson
2 years ago
J
Ju LeeNew Here
posted in Ask The Community
How do I figure out who is my admin?

Someone set up a Miro account before I joined the company. How can I find out who is the admin or take over the account as admin? (I’m trying to upgrade the plan)

3291
Robert Johnson
2 years ago
H
Helena HurstNew Here
posted in Ask The Community
No Reply From Support

Hi EveryoneI’ve submitted several support requests but have not received any replies.Is there a direct contact email for support because the support request page no one seems to be answering.

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Eva27
Mironeer
2 years ago
S
Shantanu RathodNew Here
posted in Ask The Community
Window version app sign in problem

Your Windows Version still sucks in Sign in with google. And when sign in with email and password it showing blank screen. Please fix. It’s hopeless this big tech company isn’t able to produce app that sign in with google 

871
Eva27
Mironeer
2 years ago
X
XiayingBeginner
asked in Ask The Community
Technical difficulties using design Sprint template

The component size of design sprint template in board is way larger than the others Once added, the design sprint template is hard to be deleted from the board via multi-selecting -- Because many frames in it are locked. Do you also have the similar experiences?

281
Kiron Bondale
2 years ago
M
MLamaaNew Here
asked in Ask The Community
MIro board is not loading

Hello  i have a paid account, and all boards are working perfectly, but suddenly one specific board is not opening, it’s keeping loading for infinite time, with black background some times what is have tries Open from APP on mac open from safari on macopen from fire fox on macopen from Chrome on macopen from Brave on mac [multiple machines ]Open from APP on windows open from Chrome on windowsOpen from APP on windows open from safari on iPhoneOpen from APP on iPhone  Checked on different connection, with and without VPN my http://websocketstest.com/ is fine.Tried from company main team, from my account as team member, and from public account using public link.duplicate board and check new one,download backup and restore it and check restored oneand unfortunately still stuck in the same situation, noting that all other boards are working fine.

2051
Kiron Bondale
2 years ago
A
Ahmad FotovatNew Here
asked in Ask The Community
Windows app won't open, uninstall or update

I recently updated my Miro Windows app and after that it doesn’t work any more.When I try to open it says:System error: the code execution cannot proceed because ffmpeg.dll was not found. Reinstalling the program may fix this problem.When I try to uninstall it says:Windows cannot find C:\……..\REaltimeBoard\Update.exe. Make sure you typed the name correctly, and then try again.And when I want to install the app again, it says:There was an error while installing the application. Check the setup log for more info and contact the author. Any ideas what I can do?

8713
Kiron Bondale
2 years ago
D
dannyobrazBeginner
asked in Ask The Community
Silent Hill Controls

Hello! Could you tell me please, why do I have this on my free account for studies:  And this one on my pro acc for work:  Same PC, just incognito tab (1st screen) and the usual one  I want the first type controls to be used on my both accs… Thanks for any support!

2217
F
2 years ago
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Natti NottiNew Here
asked in Ask The Community
AWS architecture icon app is not installed

Hi all,I can’t install AWS arch icons. Whenever I click “Get App” Miro redirects me to the main page. Any ideas how to fix this?

18143
N
2 years ago
C
Cameron CraigNew Here
asked in Ask The Community
Help with interactive board features❗ Question❓

Hi All,I’ve been asked to help support a team who are using miro boards in their training courses. We’d like to be able to check previous versions of a board so attendees can check on what it looks like when the board has been populated - this is specifically for when carrying out training exercises with course attendees. Or a button that shows what the exercise looks like when populated - either would be good :) We’d also like to be able to have a clickable button that attendees can click on the board that provides guidance on how to complete the training exercise - so essentially this information is hidden until someone clicks the button and its then revealed and then they can hide the info again once they've read it. Firstly is this do-able? Secondly, is this do-able on the free version? Thanks!CC

702
mlanders
2 years ago
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Sherard PulmanoBeginner
asked in Ask The Community
add new card(+) is no longer visible on kanban board

(+) sign to add new cards is no longer visible on any of my kanban boards.

1727
Victor Arenas
2 years ago
M
Mitch ChunNew Here
asked in Ask The Community
Hot key different locations on Miro board

Hi all,I currently have a very large Miro board with multiple frames - I was wondering if there is a feature to hot key different frames or locations on the Miro board so you can simply click a key (or create a custom hotkey) to go directly to that place on the Miro board.Thanks!

2852
Robert Johnson
2 years ago
A
Alexis KarglNew Here
asked in Ask The Community
What happens to tags when stickies are exported?

If I export some sticky notes that are tagged, what happens to the tags?  I’m especially interested in the csv export, but would like to know the outcome for the other file types, as well.Also, can I export multiple groups of stickies at once, and how will they be organized?  For example, if I do affinity mapping and have four frames for categories, can I export all four frames into one csv, and how can I expect the categories/frames to be organized and represented?

1684
A
2 years ago
C
Chris RichardsonNew Here
asked in Ask The Community
Default team

Hi I have just implemented an Enterprise account at my company, ~40 users. I have set up a team structure to manage permissions and who-can-see-what. The teams are largely exclusive, but there is a limited amount of cross over where some folk have a primary and a secondary team. Is there a way of setting which of their teams will be the default when someone opens Miro? I want to minimise the setting up of boards in the wrong placesThanks!

3771
Kiron Bondale
2 years ago
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