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I have an important miro board in a paid team that was working perfectly for the past few months (with the exception of a few service blips at status.miro.com). This morning, after logging in to give a presentation, it wouldn’t load for anyone, including: 

  1. incognito mode in firefox, safari, and chrome
  2. freshly downloaded desktop app on Mac ARM
  3. iPad app  

The UI won’t even load:

 

I thought perhaps miro was having an incident, but the status of the site is operational - https://status.miro.com/

Here’s what I tried: 

  1. duplicating the board
  2. exporting the board and importing it
  3. multiple browsers with incognito mode and extensions disabled
  4. multiple platforms

I’ve read through the instructions to contact support, however, even though I’m on a paid team with 90+ users, I do not see the Contact Support button mentioned at https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01HAPCDRV24JZB5KMV9D731C29, nor do I know the details of our team’s contract with miro. 

So, given that this board is an important business asset - is the next step to file a bug report? https://help.miro.com/hc/en-us/articles/360017731413-How-to-troubleshoot-and-report-a-bug

@codekiln - Thanks for being so thorough with your testing! The last thing I would note is that, if you happened to be in the dashboard (or on a board) that is for a non-paid team – even though your account profile could be a member of several paid subscriptions – then the “Contact support” option would not be present. Nonetheless, I have converted your post into a support ticket. You should have received an email confirmation of this. Feel free to reply to the email with any details that you didn’t want to share publicly.

Thank you @Robert Johnson - this is now resolved. 

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