Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,734 Topics
  • 22,695 Replies

6734 Topics

A
Already ExistsNew Here
posted in Ask The Community

Can't Export as pdf or jpg

Can’t export anything all of a sudden on webwhiteboard.com.As an un-logged in guest, clicking the export button brings up the normal pop-up asking for a sign-up, and at the bottom are two links to export the board as an image or PDF. Clicking either of them does nothing. The window closes and that’s it. Tested on two different desktop machines with 3 different browsers (Firefox, Edge & Chrome).Created a free account, and when logged-in the options in the export menu change to either save as a template or attach to JIRA, and that’s it.Just looking for a way to save a board as a single file. Hopefully this isn’t an intended permanent change.

2
L
2 months ago
I
Inge SmitNew Here
posted in Ask The Community

Is Miro offline?

I cannot get into my Miro boards? Tried different devices and it appears to be PC specific?

0
I
1 year ago
C
Chris WelkerNew Here
posted in Ask The Community

[EXPECTED BEHAVIOR] Boards not on my favorite list anymore? Why?

Hello together,i have the following problem: in the beginning of every week on monday my starred board list changed in so far as all the boards which require a password are not listed there anymore. I have to access them every monday via a link and type in the password again before they are shown again in my starred board list.Can someone may help here with this problem that the starred board list stays as it is?best regardsChris

6
Robert Johnson
2 months ago
D
dogirtsNew Here
posted in Ask The Community

How to use Miro credit

How do I utilize the Miro credits assigned to my profile? Is it possible to purchase one subscription initially and then additional subscriptions for the team at a later time, or do I need to make all purchases at once to avoid losing the credits? Kindly provide clarification on this matter.

0
D
1 year ago
B
BilalNew Here
posted in Ask The Community

Change default card adding range

Hello. I will try to explain my issue with an image:When click 1 numbered dot, it is appending a new card to bottom of the current card. But as I showed in number 2, it adds too far. Can i change this default range? 

1
Kiron Bondale
10 months ago
P
PienBeginner
posted in Ask The Community

Is it possible on Consultant Plan to invite guests for boards when they already operate on Free plan?

Is it possible on Consultant Plan to invite guests for boards when they already operate on a Free plan?I'm looking for the best suitable plan for our company. We often work together with external partners who already use Miro (Free plan). And we want to invite them as guests to our boards to edit and contribute. Some external partners need acces to multiple boards for a period of time. 

3
Kiron Bondale
2 years ago
J
Jun HanNew Here
posted in Ask The Community

How to change admin

Greeting.Recently, my manager decided to move his career to other company.So we need to change the admin address from Sam.k@com2us.com to jhan@com2us.com.But I don't know how to change admin as like below.without any compilations, the best way is that just change account admin ( From Sam to Jun)Can you please let me know how to do that.or if that is not possible, please let me know too which way is best for us.Thank you.Best RegardsJun Han

1
Kiron Bondale
2 years ago
S
StarHunterGamesNew Here
posted in Ask The Community

All my board content disappeared suddenly.

All my board content disappeared suddenly. and I can't be able to bring them back. 2 years work lost I need help pls😨

3
Robert Johnson
1 year ago
M
mirapinnaBeginner
posted in Ask The Community

Пропала доска на бесплатном тарифе

Здравствуйте. Пропала доска, которую я создала на бесплатном тарифе. Ссылка не сохранилась на доску. Помогите восстановить, пожалуйста.

5
D
2 months ago
A
Al ShallowayContributor
posted in Ask The Community

I am always accidentally drawing a line between two objects - is there a way to shut this off?

I am not actually sure what I do but many many times I am moving my cursor, select an object and instead of the object being highlighted I have drawn a line between two objectives.It seems to me it should ask me if I’m trying to add lines, but apparently Miro is anticipating what I want to do (a bad UX idea IMO).  Anyway, is there an option to shut this off and only draw connectors when I ask it to?

4
A
1 year ago
M
Mandy BowNew Here
posted in Ask The Community

Does free Miro automatically delete boards after a while?

I used Miro a few years ago, then again 12 months ago.  The work from 12 months ago was there, but not the older work.  That I could find anyway.  It wasn’t shared with anyone.  The more recent work was shared in a team.  Any idea on if its deleted by Miro, because I would never have deleted the work.

1
Henrik Ståhl
2 years ago
M
Matthias ZscherpNew Here
posted in Ask The Community

Harmonize resolution and scale across a board?

Hi there,various aspects like ‘what does text size 14 mean on the board?’ are dependent on the zoom level of the board when you placed a new shape containing the text. If you did oversight that you changed the zoom level before placing the next shape you end up with e.g. two shapes that both have text size 14 but the text is of different size. Since bold and non-bold is also affected by this it can be quite annoying.Is there a recommended way or even an undocumented trick that a missed to harmonize that later on - to align scale and resolution of each shape?Any hint is very much appreciated.

3
H
Mironeer
1 year ago
D
DhivyeshBeginner
posted in Ask The Community

Make a Copy feature for viewers

I have a workshop like activity for my course that I have created in Miro. I would like my students to view the board and make a copy so that they can practice that activity. However, I was not able to find this feature after much research. Is there any possibility to do this? or is it impossible?

5
Robert Johnson
8 months ago
K
KarolinaF_13542New Here
posted in Ask The Community

Why couldn't all participants write on post-its?

Hello,I held a workshop today and used the “Brainwriting” template. However, I added more columns and removed some rows.I created four identical layouts with 8 columns and 4 rows. Then I added frames around them to be able to hide the layouts we hadn’t worked on yet.However, when the participants joined, as soon as someone clicked in their sticky note, the whole layout greyed out and no one could write in their sticky note. Instead we had to add new sticky notes on top of the ones I had already placed there.I tried to unlock the frames with no luck.Does anyone know why? We are on the Enterprise plan.

3
Robert Johnson
2 years ago
R
RaichealNew Here
asked in Ask The Community

Can I be part of an Enterprise Plan and a Team Plan with the same license?

Dear Community, I have a Team full license and an Enterprise one (paying double right now). Both with different accounts, because we could not manage to add colleagues having an Enterprise one to our team account. Not even with a day pass. We paid a day pass to a colleague with an Enterprise license and could not access our dashboard. It should be possible that I use just one license to access any dashboard where I have permission.  Right? Thank you very much.Regards, Raquel 

2
R
3 years ago
T
Theresa HeitmanNew Here
asked in Ask The Community

Sharing Customer Templates

I would like to share my customer templates with users who are not on one of my teams, but have their own account or are a member of another team.  Doesn’t anyone have an easy way to do this?

2
Kiron Bondale
3 years ago
D
DSalasBeginner
posted in Ask The Community

Progressing across board

This seems like such a simple question, but I’m not finding a simple answer.  I don’t want to use presentation view. I do want to seamlessly move from one frame to the next. Gabbing and dragging the board doesn’t create a smooth transition. The best I have been able to do is use the arrows on the keyboard, which slowly moves the board to the next frame.  I know there must be an easier way - help?

3
D
2 years ago
B
Boris MagasNew Here
asked in Ask The Community

Moving (Copy) board from private account to business account (pro version)

Hi,  I need your help I want to copy board from private account to business account. I've done this so far:On a private profile, I changed the owner board to a business profile    2. I tried to copy/paste but I get this message:   When I press command + V (on Macbook) I cant see the copy board    

2
Robert Johnson
2 years ago
D
Dominik DietrichNew Here
asked in Ask The Community

Miro usage in a company/ pay plans

Hi there! I am using Miro in my team, and I purchased “Team” with three included members.Can I add people to Miro boards without creating costs on my personal account?So to speak: That every user has payment in his own behalf?Thank you for the answer!CheersDominik

3
Robert Johnson
2 years ago
Rami Al-Rajab
Rami Al-RajabBeginner
asked in Ask The Community

Multiple Boards Selection

Dear Team,it would be great if you can enable a feature for multiple boards selection to do for example multiple cover changes, or move projects at once etc. See the image below  

1
Kiron Bondale
2 years ago
S
Silviu-Marian UdrescuBeginner
asked in Ask The Community

Import from AWW

Hello! Is there a way to import my files from AWW in an editable form. I can upload them as pictures, but I would like to be able to continue editing them as I would in AWW. Thank you!

5
Robert Johnson
3 years ago
M
MertNew Here
asked in Ask The Community

Novice question: Are my older elements deleted in the board automatically? (free plan)

Hey there, I’ve checked the help center but I couldn’t find the answer: Is there a size or # of elements limit for boards on free plan? Last year I’d created some frameworks and a backup of ad campaigns of our competitors, etc, in our Miro board. Then I’ve invited some team mates and focused on other stuff while they improve the process on Miro.Today I wanted to check it after a long time and saw that most of the backup of ad examples from competitors are gone. Those were simple screenshots I added.  Because we are on free plan, I can’t see if someone deleted them mistakenly.

1
Robert Johnson
3 years ago
G
GregfrNew Here
posted in Ask The Community

Tablet keep locking when using Miro app

Hi all,I’m using Miro on a Samsung Galaxy S7 FE (with stylus), mostly a good experience, but for some reason, the tablet locks by itself from time to time (only when I am using Miro). Any idea?

3
I
2 years ago
M
MilnBeginner
asked in Ask The Community

Becoming Admin for my account/team on free plan

I’m trying to change admin for my team on my free account from a previous staff member to myself. I expect it’s why I’m also having trouble changing ownership of boards through the sharing settings, which don’t show up the drop down option to change to ‘owner’. Appreciate you’re help on this :)

4
M
2 years ago
J
JessicaMDGNew Here
asked in Ask The Community

Creating one board for a client that can then be used by multiple people

Hi! I am fairly new to miro and am wondering if the following is possible. I have created a miro board with ideation and prioritisation templates. As part of a self-facilitated workshop I would like to make this board available for all teams in one organisation. However, every time a team opens the board it should be in its original state. Is it possible that people save my created board as a private miro board? Thanks :)

3
Robert Johnson
2 years ago
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