Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,747 Topics
  • 22,732 Replies

6747 Topics

A
AriNew Here
asked in Ask The Community

Can't login

Hi,I recently upgraded and now can’t login. It’s not accepting my password (which I know is right because I use a password locker), then when I try and change the password I am getting a response that my email address isn’t recognised despite it being the one my invoice and receipt have been sent to. I tried logging in via Google with the email address associated with the account as I thought perhaps that’s what I had done originally; which has logged me on, but my upgrade isn’t associated with the account. Have tried both Safari and Firefox with the same result and checked my other email addresses just in case but there isn’t nothing associated with Miro in them.  Any thoughts?

1
Robert Johnson
2 years ago
L
lisa bakerNew Here
posted in Ask The Community

free white plan

I am a therapist, new to using Miro.  I choose the option to be able to just share the link with my clients.  This is due to nothing will be saved.  I shared the link but they weren't able to access the edit to allow them to use the pens to draw.Can someone share with me what I am doing wrong?  How I need to setup this option KindlyLisa

1
Kiron Bondale
2 years ago
D
David HookNew Here
asked in Ask The Community

Dot voting and Sticky Notes

I’m relatively new to MIRO and my company have taken on the tool for in-house collaboration.My scenario is that I want to facilitate a session where collaborators will Sticky Note their ideas and then the group will dot vote on those to take forward. I’ve created my first board for this purpose.I want to preload the board with dot votes so I can concentrate on facilitation, rather than being a ‘board gardener/caretaker’, as I will be the sole facilitator.The problem is the last item added to the board is at the front, meaning pre-loaded dot votes will go behind a sticky note when moved by default. This was noticed by the two testers of my board as I have a frame where uses can familiarise themselves with MIRO when the dot votes disappeared behind their sticky notes.Is there anything I can do to smooth this process (other than have to ‘bring to front’ the dot votes during the session after the last sticky was added)? Thanks,David 

3
Robert Johnson
2 years ago
juan ian
juan ianContributor
posted in Ask The Community

¿Is there any way to link cards, as they were related to a mayor objetive?

I notice that I can connect cards with arrows when they are outside the table. But it is not possible when they are inside. So, I figure it out that I can link the cards between each other, when they have any kind of hierarchy (Notice the small arrow on the second image). If you need to know which card a task refers to, you can touch the arrow and it will take you to its original card.I hope it helps!   

0
juan ian
2 years ago
V
Vincent DelassusNew Here
asked in Ask The Community

Image Aliasing

Hi,we are using a lot miro to do moodboard, visual presenation etc. but i have a quality issue with the sampling when we zoom out. there is aliasing.is there a way to have a better filtering ? miro : photoshop :  

1
Yvain
Mironeer
2 years ago
E
Eva EulensteinNew Here
asked in Ask The Community

Gallery with files from 140 groups (440 people in total)

Hi, I would like to set up a huge gallery on miro for 140 groups.Is that possible to do in one miro board if all groups upload a pdf/pptx file each? Many thanks for your helpEva

1
Kiron Bondale
2 years ago
D
Daria KozlovaNew Here
posted in Ask The Community

Как удалить себя из чужих досок?

У меня тариф free и я веду 3 доски.Но сейчас все мои доски в режиме view only.Подскажите, пожалуйста, как удалить себя из чужих досок? Я не знаю кто меня добавил в них( и я не пользуюсь ими.

6
V
1 month ago
M
MilnBeginner
asked in Ask The Community

Becoming Admin for my account/team on free plan

I’m trying to change admin for my team on my free account from a previous staff member to myself. I expect it’s why I’m also having trouble changing ownership of boards through the sharing settings, which don’t show up the drop down option to change to ‘owner’. Appreciate you’re help on this :)

4
M
2 years ago
This is Jen
This is JenNew Here
asked in Ask The Community

Finding a board in the app instead of using the link

I participated in a workshop where the facilitator used Miro. He sent everyone a link. Every time I want to re-open this board I need to find the link, and it’s a pain. I can star the board to make it easier to find, but what I really want to do is figure out where the board is in the Miro app. How do I know what team it’s in? What if I’m not a member of that team? Is the link / start the only methods available to get back to the board??

1
Robert Johnson
2 years ago
A
Austin RichterNew Here
asked in Ask The Community

Scrum of Scrums Dependency Board

Hello,I am curious if anyone has any experience with creating a Scrum of Scrums board to track dependencies of multiple related projects? Thanks for any help you can provide!Austin

2
A
2 years ago
J
Justyna PeNew Here
posted in Ask The Community

Difference between Icons

Dear Miro Community,I use Miro for some time and truly enjoy it. Today was working on workflows and wanted to use certain type of icons to represent different groups of users. Imagine my surprise when I compared male and female icons (attached). First ones show smiling men, while second - dissatisfied women. I am not a person who fights for equality in every single aspect of life, but this simply looks weird  Do not need support, but I am curious of your thoughts. Also, if any miro graphic designer reads this - could we please add some happy female icons and / or at least a few more neutral male? Best, Justyna

1
Yvain
Mironeer
2 years ago
Helena Brandist
Mironeer
Helena BrandistMironeer
posted in Ask The Community

Miroverse: what do you want to see more of?

Hi everyone, team Miroverse here  We believe Miroverse is a great space where we can share knowledge and learn from each other. We always love to hear what our community members like about the Miroverse, but we also strive to make it even more enjoyable. Therefore, we are curious to hear what you would you like to see more of.  Please vote on the poll and reply here to tell us more about what you want to see more of!  ​​​​​Thank you all! 

10
Kevin Kinisky
2 years ago
L
Lucas PereiraNew Here
posted in Ask The Community

Troubleshooting Access Level and Security for non-team users

Hi everyone,This is the problem:I can have external editors on any given board in my Team Plan if I share with them the Link of that board and set that everyone with the link can edit.Why do Miro have this kind of feature BUT won’t let me enable a non-team user invited to the team to edit any given board as well?For security reasons that would be better and I wouldn’t have to worry about someone leaving my Team and retaining the access to that board OR I wouldn’t need to change the password to that link everytime a person leaves the team.There is any way to enable this kind of access to my boards? Or I have to pay for seats in this case?Thanks in advance,Lucas 

2
L
2 years ago
H
HermannANew Here
asked in Ask The Community

How to switch a user license to a different user?

HiI’ve purchased a license with the SSO account of my former company.Now I cannot switch this license to my new account. …Any ideas of how to do this?Thank youHermann

2
H
2 years ago
Ravid Aloni
Ravid AloniContributor
asked in Ask The Community

Eliminate shutting down the music in Timer

I have noticed that other members in the board can shut down the sound of the timer. How can I eliminate it?

6
Ravid Aloni
2 years ago
N
Nadia KhawajaBeginner
asked in Ask The Community

Licenses - How to assign them?

Hi Miro Community!I’m totally new to this tool and would need your expertise :) Thanks in advance for reading my post! We bought 6 licenses (Team plan) because we want to hold 6 parallel sessions (one host for each session) with non-members joining. I bought the 6 licenses and my issue now is how to allocate the licenses to the other 5 persons?When I see my subscription details, it says well that only 1 license is allocated.The problem is that when I want to add a new member, it says that this person will have a 7-day free trial, but I don’t understand why as we have bought 6 licenses in total.Could you explain me how to provide the other hosts with login details?Many thanks!! 

1
Kiron Bondale
2 years ago
G
Gavin CarterNew Here
asked in Ask The Community

Editable Board Limit

Hi, I'm signed up on the free plan and have created one board that is editable.  When I try to create another it locks the first board and says I’ve used my editable board limit.  I thought I could edit three boards under the free plan.  Has anyone else has this happen to them and does anyone know how to fix it?Gavin :)

4
Kiron Bondale
2 years ago
A
ALONA MOROZBeginner
posted in Ask The Community

Is co-owner feature free for Consultant Plan?

I couldn't find the answer whether co-owner feature costs extra money for those on a Consultant Plan. When adding a co-owner to a board or a project, should I pay?

5
Janine Kreienbrink
2 years ago
M
matsudaBeginner
asked in Ask The Community

Why can't I use paid features in my Team plan?

I upgraded to a Team plan.However, when I open a board created by another company, I cannot use the paid functions.Is this a Team plan?If I have a Business plan, can I use paid functions on boards created by other companies?

1
Robert Johnson
2 years ago
C
Chudanut KerdkarnbunNew Here
posted in Ask The Community

Need to know more about membership

Hi team, I would like to know that If I prefer to apply for a membership with have 5 people on the team, How much will I have to pay for my membership per month?And once I create the board and share it with another person which is not my team member, just share it with them for a while. Will you have any additional charges or not? and How?

1
Yvain
Mironeer
2 years ago
O
OleZActive Contributor
posted in Ask The Community

Geschriebener Text verschwindet

Hallo, ich hatte gerade folgendes Problem:Auf der Tafel war ich mit einem iPad, ich mit einem Laptop und Person B mit einem Tablet.Als Person B etwas geschrieben hat, war es für mich ganz normal. Für Person B verschwand der Text allerdings nach einer Sekunde wieder, so als ob mit einer Art Zaubertinte geschrieben worden wäre.Woran könnte das liegen?Oder gibt es diese Art Zaubertinte tatsächlich und Person B hat sie aus Versehen aktiviert?  

2
O
2 years ago
M
Miriam RichterNew Here
posted in Ask The Community

Miro board content is deleted

Hello, We just realised that all of our board content is deleted. When I hit ‘restore’ it says that some items can’t be restored and the board doesn’t change. Please help, this is super urgent for us as we have an upcoming workshop with engineering and already spent hours building this board.Thank you,Miriam 

1
Marina
Mironeer
2 years ago
E
eglenewinkel@cca.eduNew Here
asked in Ask The Community

Managing education account

Last Fall, I taught a class in the Design MBA program at the California College of the Arts (CCA) and Miro allowed me to set up a virtual classroom at no cost. Yay Miro! I am teaching again this Fall and want to duplicate a lot of the content from last Fall into new boards. I have a few questions.1)  I saw a warning flash that I was reaching my board limit. I looked at the details of my account and it tells me how many users I can have (and I'm totally fine on that number), but not the # of boards. I want to avoid putting a lot of work into creating the new classroom boards and then hit a wall where I can't create any more.2) Last year, all of my students (who LOVED Miro as well) created boards which I now cannot delete or archive. If I am going to hit a limit on the number of boards in my "classroom", I'd like to remove the boards that are no longer in use (all of the students have graduated).Your help is greatly appreciated! 

2
Robert Johnson
2 years ago
H
Hélène RichardBeginner
asked in Ask The Community

Can an Anonymous Guest Editor export the board to PDF?

I’m a math tutor converting from AWWapp to Miro. I did a lesson today on the free plan before buying the team plan. My student wasn’t able to export the board, only me. Will that be the case when I will by the team plan?  Will I be able to send them the link as an Anonymous Guest Editors and they will be able to export it? Thanks!

6
Robert Johnson
2 years ago
G
Gal Ben-ChanochBeginner
asked in Ask The Community

Embedded Miro Board with Edit Access Not working on Safari Mobile

It seems that embedding a miro board that has been set to “anyone with a link can edit” will not load when embedded via iFrame on mobile Safari. It works on desktop and chrome mobile, but not Safari. Is this a bug?

2
G
2 years ago
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