Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,747 Topics
  • 22,736 Replies

6747 Topics

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CARLES CJ JUZANGBeginner
posted in Ask The Community

Timers and Activities

HELLO @EVERYONE and CONGRATZ,I am new to the MIRO environment but find it works well for presentations. But wondering if any of your JAVA Script peeps could tell me if there is a way of creating a timer that reset itself and whatever activity that you created in Miro to what it looked like before the user hit the timer to begin the activity!Inquiring minds are waiting to know if this is a DO-ABLE possibility.My Name is CJ

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10 months ago
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Carsten GörsNew Here
asked in Ask The Community

Accidentaly deleted project - all boards are lost (not in trash)

Hi all, I accidentaly deleted projects in our Miro account - all boards of that projects are lost now (they are not in the trash). Worst case ever!Any idea how to recover the boards? @Miro Community Team please help … we’re lost thank you, carsten

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10 months ago
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La'Treall MaddoxNew Here
posted in Ask The Community

Subordinate or Nested Card or even Checklist within a Card

I have spent many hours the past few days trying to find a way to use the Kanban as a means to track post executive meeting follow up action items with my external customer. Some of these action items require multiple steps and I can’t find any resources that will show me how to either nest or create subordinate cards for a Kanban or even add a checklist to the interior of a card. Very frustrating. Can someone please help?

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10 months ago
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idaNew Here
posted in Ask The Community

I've been unable to access miro.com/app from the web browser.

I am a paying customer using the starter plan at my company. Since about 6 months ago, I've been unable to access miro.com/app from the Chrome web browser. I'm reaching out to you late because I primarily use the installable Miro app. The installable app works fine.Due to this issue, I can no longer share or report links using the web browser. This issue is happening to everyone in my company.   

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Kiron Bondale
10 months ago
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Terry K BellBeginner
posted in Ask The Community

I deleted frame, now receiving missing link error on load

I deleted a frame because every time I opened my board, Miro would automatically scroll to that frame. It was a nuisance and I didn’t need it anymore, so I deleted it.Now when I login to the board, I get an error “Sorry, the linked item has been deleted from this board”.So there was somehow a link that was automatically taking me to that frame - I don’t know how I did it, and I would like to find it so I can change it to a frame that actually exists.Can someone help? 

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10 months ago
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Jessica LovasNew Here
posted in Ask The Community

How do you use Miro as designer

What are the most common use cases

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10 months ago
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VladimirPolitskovoyNew Here
posted in Ask The Community

My board has deleted

How to restore my delete boardboard link: https://miro.com/app/board/uXjVP7odcNQ=/

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Robert Johnson
10 months ago
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Lauren ChowdryNew Here
posted in Ask The Community

Is there a 'client' account type I can use on the business plan?

Hi,I am part of a business account and working with a client who will need to utilise a MIRO board after we finish our work with them. They will need to update the board, and importantly export it to PDF.Is there a way to utilise our business account features to give her access with exporting abilities for this board only? They don’t wish to pay for a MIRO account themselves, so copying the board for their account won’t work as they can’t export on an unpaid account.Thanks in advance!

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10 months ago
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Yuri BoonstraNew Here
posted in Ask The Community

google drive integration error

When I want to authenticate my google drive integration into miro I get the following error{ "error" : { "message" : "Internal Error", "reason" : "internalError", "code" : 500 }}When I check my google security 3th party. To see if there was a connection made it does not show miro trying to do this on a iPad Pro 2022  

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Sofiachloe
5 months ago
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Ícaro BNew Here
posted in Ask The Community

Duplicate frame and keep objects looked

How Can I duplicate a frame and keep the objects looked ?

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Lucie A
10 months ago
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johnathanzBeginner
posted in Ask The Community

[INVESTIGATING] Can't remove default text in wireframe text field

Hi all I can’t seem to remove the default text on a text field.When I delete the text, it disappears. But next time the board loads (browser page refresh), the default text for a text field (“Add text”) appears again.Vidcap:https://drive.google.com/file/d/1BziKxw9bfLpjtu1fWSIJEKqihloO4yZz/view?usp=sharingAnyone had this happen?  Is there a workaround at all?Thanks 

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Robert Johnson
9 months ago
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GregsyNew Here
posted in Ask The Community

Can't share board for edit access

My company has an Enterprise licence, but suddenly this morning the board we want to share with an external group does not allow us to grant edit access. We’ve been sharing our boards for the past few years with no issues before.  

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9 months ago
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Ai LinNew Here
posted in Ask The Community

characters disappearing

This happened 2 days ago which is really getting to be a pain to use the board now. I need to zoom right in to see my characters that I have written. If I zoom out the characters /strokes disappear. Pls get this bug fixed asap, as I have to resort to using another medium for my lessons . Paying for a board that I can’t use . Thank you 

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10 months ago
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Ning MengBeginner
posted in Ask The Community

Copy Texbox from Excel/PPT to Miro

I need to copy the textbox from Excel/PPT to Miro board, but it will turn to .png in Miro. I can’t edit the text anymore. Even i copy only the text in the textbox, it still becomes a .png in miro.  How can I solve this problem? I want to copy&paste the textbox to miro and dont lost the capability to modify the text in miro.

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9 months ago
Johanna Torstensson in Sweden
Johanna Torstensson in SwedenNew Here
posted in Ask The Community

Can I delete a board I have submitted to Miroverse?

Hi,I´m a great fan of Miroverse, and have submitted some templates already. Can I delete the board after I submitted via the form? I have not downloaded a copy of the template since I am on a Free price plan. Or do I have to keep the board active and untouched as long as the template exists in Miroverse? Thanks!

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Johanna Torstensson in Sweden
9 months ago
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Mike BettsNew Here
posted in Ask The Community

Cut and paste from Word is now an image...

Until this morning, cutting and pasting from Word would result in a text block on a Miro board.Now it’s pasting as an image.I have rebooted Miro, same problem.From other sources, eg web pages, it still pastes as text - only Word seems to have changed its behaviour as a source.Is this a known issue? Did something just change with Word?

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12 days ago
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Gael CosnardNew Here
posted in Ask The Community

Account seems binded to wrong company

Hi !I was invited to a commercial presentation from another comany using miro few month ago.Now my account seems binded to them. When I leave all group I cant access dashboard.An error message says “Teams in this comany are private.”  How can I get released ?

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10 months ago
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Emma MaxwellBeginner
posted in Ask The Community

Copy frames from webinar presentation board

Hi I did Jovonee King’s recent webinar on “Miro for the Workshop Leader”. It was really interesting and the frames Jovonee used were great.We were supplied the presentation board but when I open it comes up with “You are on this board as visitor, which gives you view-only access”.Is there a way to copy some frames instead of my having to duplicate myself?

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Jovonee King
Mironeer
10 months ago
iLan Epstein
iLan EpsteinNew Here
posted in Ask The Community

Why do Card color borders appear sometimes on the left and sometimes on the bottom?

Screenshot of 4 seemingly identical cards, but with 2 having color borders on the left side, and 2 having color borders on the bottom. Can anyone explain to me why 2 of these cards have their color borders on the left side, and 2 of them have their color borders on the bottom? They were all created by duplicating the card above them. I can’t find any setting which controls where the drop shadow/color border shows up. Changing the color has no effect.Also, it’s subtle, but the corner radius is different, and the border thickness is different for the different versions as well.

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10 months ago
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Brian HerzogNew Here
posted in Ask The Community

icons for electrical and mechanical engineering

Hi, is anyone aware of any icon libraries or templates for electrical or mechanical engineering?

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Robert Johnson
10 months ago
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Brad MarrsNew Here
posted in Ask The Community

Paid seats vs. Active users

I was trying to add a new FULL user to our account and it is saying that we are full and that this new user will add X amount to our annual bill.  I thought we had some headroom and some vacant seats.  I removed one person from the FULL status and went to look at the active users.  Sure enough that person is now marked as guest and the number of active users is 2 less than the number of seats that shows up on the billing page.  When I tried again, it is still saying it is going to add a seat..If we have 2 open seats, why is it saying that it is going to bill us for another seat?

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10 months ago
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mzamBeginner
asked in Ask The Community

card titles on safari not dispkyed. chrome ok

Kanban cards are great. Yet, since the recent display style update, some card titles are not displayed anymore in safari. On chrome, all’s fine. any workaround ? Fix ?ty

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ElvaMiro
Mironeer
28 days ago
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Matthew MaherNew Here
posted in Ask The Community

Issue Cannot be created in Jira when Trying to convert Jira card

I have a Kanban Board in Miro with Cards.  Some cards will convert to Jira while other will not and i receive an error message stating “ Issue cannot be created in Jira”.   There is no additional information to troubleshoot with. 

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10 months ago
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laura colemanNew Here
posted in Ask The Community

I dont have any boards and cant see how to. make one!

Hi thereI have created a free account and there are no boards in it and no option to add any. It’s literally completely empty! I have no idea how to fix it! I’ve tried searching for a support answer bit cant see one. Anyone know how to solve this?Thanks

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Robert Johnson
10 months ago
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Simone AnneBeginner
posted in Ask The Community

How to delete a published board

Hey everyone! I want to delete a newly published board I published under one account, and re-submit it for publishing under my personal account. Who can I contact to help with this? Thanks!

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10 months ago
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