Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,724 Topics
  • 22,661 Replies

6724 Topics

C
Calvin ThomasNew Here
posted in Ask The Community

Guest Licensing

Hi all -I’m trying to evaluate Miro and it’s suitability for our organisation, particularly around pricing. The majority of users in our company would just need to see and interact with specific boards in a basic way and the access they’d have via the new ‘guests’ functionality would be suitable. Given they do belong to the same organisation as us does the licensing prohibit us from doing the following:Purchase consulting plan for those members who need full access Through the consulting plan invite members of our own company as guests on specific boards?Thanks Calvin 

1
Kiron Bondale
2 years ago
A
Akifumi KimuraBeginner
posted in Ask The Community

How to invite people who have finished the trial as guests

I have a team plan. I want to add as a guest, but I was mistakenly registered as a member. The person became a full license after the trial period ended. So I tried to remove the person from the members and invite them again as a guest, but it became a full license.How can I invite as a guest? 

4
A
2 years ago
S
Sile ManiBeginner
posted in Ask The Community

User requesting Editor right for Miro board owned by ex-employee

How can I give Editor access to a board , owner of the board left the companyI cannot find this board on Miro

4
S
2 years ago
E
Erynn SzewczykBeginner
posted in Ask The Community

Name for Visitors

When sharing a link, I would like visitors (not guests) to be able to display their names during participation.  Working with large Executive groups for one day does not warrant trying to get everyone to sign up for Miro and figure all that out.   The solutions I have seen on here so far are all for guests, whom have a guest login.  Other whiteboards in the industry do a great job of this by prompting visitors when they arrive to add their name.

7
Henrik Ståhl
2 years ago
C
creator unoNew Here
asked in Ask The Community

Can't find my board - please help

hey people and miro team. please help; i cannot find my board. i dont know if miro deleted it or something but there is nothing in my account and all of my boards are gone 

3
Christophe GESCHÉ
2 years ago
pedro segreto
pedro segretoMiro Hero
posted in Ask The Community

the purpose map

olá pessoal,eu acabo de lançar um novo template no miroverse - the purpose map.comentários e feedbacks são mais do que bem vindos!https://miro.com/miroverse/the-purpose-map/um abraço,pedro

2
olivesboretti
2 years ago
H
Helen AlexanderNew Here
posted in Ask The Community

Best practice for Tracking / Marking changes

We use Miro to map out user journeys and as the projects evolve copy or flows may change and these changes need to be clearly marked on the board to communicate with others. How do other teams manage this issue?

1
Kiron Bondale
2 years ago
B
Brogan RogersNew Here
posted in Ask The Community

My board has not saved?

Please help

1
Henrik Ståhl
2 years ago
Johanny Pestalozzi
Johanny PestalozziGroup Leader
posted in Ask The Community

Product Design & Business Development

Hi there!Digital product design supports business goals in the context of strategies defined in an organization. How have have you experienced this practice in your career? Would you like to share with us techniques/strategies you use to mix & balance business, human-centered design, technology, (and sustainability) goals into your practice?Looking forward to hearing from you!Greetings, Johanny

4
Johanny Pestalozzi
2 years ago
W
WouterNew Here
asked in Ask The Community

Unable to to delete or move boards in free tier account

Hey all, I'd like to delete and move boards from a 'free' tier team to our subscription tier team. But the options seem to have disappeared from the board menu. Specifically: 'Move to account' and 'Delete'. They are present in the paid tier account. Does anyone know how I can move or delete these boards from the free tier team?

7
Robert Johnson
2 years ago
L
Lizenz- u. Usermanagement BITSBeginner
asked in Ask The Community

Move to account missing

I don't have the option "Move to team" although I am the owner of the board. In the FAQ I had found that there was another solution via duplicating the board. But the duplicated board doesn't offer me this option either. Is there another way to change the owner of a board?

4
Robert Johnson
2 years ago
R
Rob BeekmansNew Here
posted in Ask The Community

Creating a jigsaw puzzle

Good morning all,I’m new to Miro, seeing massive opportunities to use it. I was looking how to create a jigsaw puzzle for presentation purposes. adding one topic per piece.While searching for templates I didn’t find anything, so I turn to the expert - you all!Is there a template or do you know how to create a jigsaw puzzle? I created this once in powerpoint but was to cumbersome in timing and options.thanks for any thought, help you can give (otherwise my weekend is covered ;) ) 

5
Henrik Ståhl
2 years ago
J
Judith FormulNew Here
posted in Ask The Community

Cant Upload

Every time I try to upload an image to a recovered board, it shows up for 2 sec then disappears. Why? How do I stop that? By the way, I'm using a recovered version of the board.

3
Kiron Bondale
2 years ago
H
Heidi BergerBeginner
posted in Ask The Community

Updated tutorials with new UI toolbars

I wasn’t working for about 6 months and it seems that in that time the toolbars have changed.  What was once in the bottom toolbar is now split between the bottom  left and top right corner (I liked it better the old way).  I’m introducing Miro at my new organization and I want to point them to a tutorial on the basics for participating, but all the tutorials seem to still be based off the old toolbars.  Does anyone know of tutorials that are up to date?

4
Annika Robbins
Mironeer
2 years ago
2
23MapNew Here
posted in Ask The Community

Quirky Connections lines issue

Hi New to Miro and would appreciate the help. I have just started with a Mind map template, and have an issue with the connection lines. I have checked the resources available but no luck as yet.I can not seem to bring the text in that column closer together, 4 text boxes, as the lines keep moving. So if I move two closer, when I move the third text box the other two move position.  I have tried to capture it in the image below, can you see how I have text at the top and bottom that’s generating the big curved lines. I have tried everything I can think of, so a little stuck  Thanks!!  

3
Kiron Bondale
2 years ago
C
Care.BNew Here
posted in Ask The Community

Miro and Webex Breakout sessions

Hi, I cannot find any information on if I can use Miro in Webex Meeting Breakout Sessions?  If the answer is yes, is it possible to have a different Miro boards in 3 Webex Breakout Sessions open at the same time?   

1
H
Mironeer
2 years ago
P
Peter SmitsNew Here
posted in Ask The Community

Canvas sequence

We are using Miro, everyday. It is the same board that we use. If we start the presentation we always are/must passing every canvas. We do not want that. On Monday we like to see only canvas nr 1,2,3,5,7,9,12 as an example.But on Tuesday we want to see canvas nr 1,2,3,4,8,20.On Wednesday 1,2,3,6,9,……., Thursday1,2,3,…., Friday1,4,5,…. (as an example)Can we make a sort of a menu or is there another possibility?Who has an idea please?

1
Kiron Bondale
2 years ago
D
danvanNew Here
posted in Ask The Community

Sticky Note hex values

Does anyone know what the hex values are for the standardized colors for sticky notes?

5
Henrik Ståhl
2 years ago
A
Aleksey SolntsevBeginner
posted in Ask The Community

R&D center in Russia

Hi guys, Our Digital Security department asked me to clarify if you have an R&D office in Russia.Thanks in advance, Aleksey

10
mlanders
2 years ago
T
Thomas MeierNew Here
posted in Ask The Community

Visitors vs Guests

I’m a consultant to small businesses and as part of my services we create workflows. I love miro’s functionality in that space.However it’s not clear how I can invite my clients to access say a swimlane for a discussion. We don’t really need to collaborate on miro regarding changes but I’d like to give them read only access to work on miro.Based on this they’re clearly not members as they’re read only participants. However it’s not clear what the difference is between a guest and a visitor - especially since a team plan has visitors but no guests. Am I looking for guest access for my use case and therefore may be better off with a Consultant plan? And in addition to that what can a guest do on my miro instance?

2
Robert Johnson
2 years ago
S
Suely LuNew Here
posted in Ask The Community

[CONNECTION ERROR] - Cannot retrieve board list

 Hi there, I have been trying to sync my screens from Sketch to Miro but after logging in using my SSO, I get this error modal “Connection error”. I have tried uninstalling and reinstalling the plugin but still get this error. 

1
Apollonia
Mironeer
2 years ago
A
Aaron JonesBeginner
posted in Ask The Community

Miro Plugin for Sketch unable to login after SSO password change.

I changed my SSO password and now the Miro plugin for Sketch doesn’t let me log in. The Miro desktop app works. The website works. So I know the SSO password is working there. Sketch has recently updated their app so maybe the Miro plugin needs to be updated as well? I am not the only person in my company having this problem. I have checked other similar topics here and have not found the solution.  

6
A
2 years ago
T
Timo Mashiyi-VeikkolaNew Here
posted in Ask The Community

Cannot copy paste

HelloI cannot copy paste in Miro. Have I clicked a setting? Whenever I try copying for example a post-it, Miro doesnt paste the post-it but the last thing I copied even from another site or another document.How can I fix this. I have tried switching on and off, logging-out and logging in…Please help

1
Robert Johnson
2 years ago
K
Kevin DoellingerBeginner
posted in Ask The Community

Board deletion

i accidentally deleted my entire board and possibly my plan. I had the paid version and jett suddenly free again. Please help"

4
K
2 years ago
K
Kavya SinghBeginner
posted in Ask The Community

Help - I accidentally bought a team plan billed annually

Hi,I just purchased a team plan and accidentally bought it for an annual billing cycle- how can I change it from annual to monthly? I have submitted a ticket but not able to get in touch with anyone through customer support.I now have an annual subscription I don’t need - please can someone from subscriptions team consider refund and changing me to monthly?Thank you in advance.  

6
A
2 years ago
Terms & Conditions