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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,701 Topics
  • 25,959 Replies
7701 Topics
krasnovpro
krasnovproNew Here
posted in Ask The Community
Dialog box (filled) text color

How to change text color? White on yellow doesn't look good. 

1593
krasnovpro
2 years ago
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Ben AstonBeginner
posted in Ask The Community
iPad tutorial bug

Every. Single. Time. I log in to my board I am hit with a little tutorial window at the bottom right. It’s clearly a bug as there is no need to remind me how to use the app. Can you let me know how to fix this? 

370
B
2 years ago
Véronique Carbonneau
Véronique CarbonneauGroup Leader
posted in Ask The Community
MIRO EN FRANÇAIS (pour les utilisateurs BETA)

Bonjour à tous et à toutes, Pour tous les utilisateurs du groupe d’utilisateurs francophones, je suis bien heureuse de vous annoncer que les utilisateurs BETA peuvent maintenant découvrir une version en Français 🎉😍Il y a plusieurs autres petites fonctionnalités qui devraient apparaître et des mises à jours de certaines applications qui sont apparues dans les derniers jours ! Si vous avez envie de partager toute cette excitation et de pouvoir en discuter avec @Adrien Painturier et moi, nous avons la semaine prochaine notre 9e atelier pour les utilisateurs francophones  (2 novembre (12h heure de l’EST et 18h pour les personnes plus près de Paris)Pour t’inscrire : https://bit.ly/ateliermiroenfrancais La date dans la bannière si haut n’est pas la bonne, mais le lien est toujours le même ! Petit rappel : Ce sont des rencontres animées par Adrien et Moi qui ne travaillons pas chez Miro mais qui sommes des utilisateurs passionnés de cette plateforme. C’est un moment très riche d’échanges su

864
Véronique Carbonneau
2 years ago
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Victor KozlovNew Here
posted in Ask The Community
payment section

Can you tell me how I can delete a certain (and only) card in the payment section?

1051
V
2 years ago
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Ken EakinBeginner
posted in Ask The Community
Can't lock swimlane workflow diagrams

As a process improvement professional, I create flowcharts (aka value stream maps, workflows, process diagrams, etc.) all the time.  Miro has been a great tool in this regard.  For instance,  it is very useful to be able to use the Swimlane template.  However, once you’ve created the board, with various shapes, objects, arrows, sticky notes, text boxes etc., you cannot LOCK it.This presents a problem because the typical process for process improvement is to capture the current state and then ask people to identify problems within the current state-- as a precursor to then brainstorming ideas to create a future state.I want to be able to create a current state swimlane process map and then lock it (notes and all).  Then I can ask participants to label the current state where they detect problems occurring without messing up the underlying map.Current functionality in Miro uses a table as the underlying structure for a swimlane map. This means it cannot be locked, according to this. Any

1811
K
2 years ago
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Dave.243Beginner
posted in Ask The Community
Navigation option in Preferences has disappeared?

Previously I’ve used Settings, Preferences and Navigation to choose between mouse and trackpad however I discovered today that this has been removed in favour of a right mouse click or 2 fingered tap pop-up menu within the board.I can’t find this communicated anywhere and indeed the Miro Help pages still show a video of the old process.Has communication of this been completely overlooked or have I just missed something?

1773
D
2 years ago
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Marcio E B ChamoneNew Here
posted in Ask The Community
Problem with password reset via email

Hi, we recently acquired Miro's corporate license here at the company and we have the mission of migrating the boards of some free accounts to our corporate account, but the people who were Team Admin of the free accounts left the company, as we have access to the email of them we are trying to reset the password and receive the email in the mailbox, but the email does not arrive. The e-mail account receives external e-mails, but does not receive from Miro's password reset. Has anyone had this problem?

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2 years ago
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EdBBeginner
asked in Ask The Community
Can I collapse and expand Mind Map nodes like other mind mapping tools

Hi All, HNY…I am just evaluating Miro. I like to keep my mind maps simple either by: Collapsing nodes Hiding all nodes other than node with focus ie F6 in XMind Creating a submap with a backlink How this be achieved in Miro? Thanks in advanced, Ed

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2 years ago
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JilanneBeginner
posted in Ask The Community
Content is duplicated even when board is locked

We’re having an issue with some of our Miro boards where we have them locked yet participants are accidentally duplicating the content anyway. We have all the content locked down but then participants are placing sticky notes etc over it - somehow the content that is locked is being duplicated. Just wondering what would be causing that and how we can fix it? 

843
J
2 years ago
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CalabrasBeginner
posted in Ask The Community
Why doesn't Miro download my whiteboard on my mobile phone, but everything beautiful works on my computer?

Why doesn't Miro download my whiteboard on my mobile phone, but everything beautiful works on my computer? The board contains a lot of important and useful information, but Miro always reboots on the phone, and everything works fine on the PC. I tried to reinstall Miro and download new versions, nothing helped. Tell me please.

341
C
2 years ago
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CalabrasBeginner
posted in Ask The Community
Can I save all of my whiteboard notes in full?

Can I save all of my whiteboard notes in full? I have been writing a large whiteboard and want to fully export it to my computer and other devices. Help me please. Export as PDF or Screenshot does not help, it only selects a small area, and I need the whole document offline, because for some reason Miro does not load this board from my iPad and iPhone, why? I would really appreciate your help!

212
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2 years ago
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Uliana HodovanetsNew Here
asked in Ask The Community
phone app doesn't load

Hey, everyoneI have the problem with my mobile app. It seems that it loads but in the end it just reloads again and again and never shown me the board. What could it be?  I'll be thrilled to hear about any ideas 

141
U
2 years ago
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NyrhNew Here
asked in Ask The Community
Create a free team

Hi,I’m a game designer and I want to use miro because I’m stating to go freelance. I use it with other studio I work with and it works like a charm but I can’t create my own free team right now.I saw that for me to create my own free team (I have no money to put in miro atm), I would have to quit all teams I’m in. But I don’t want that, I’m working with these studios AND I want my own free team that I might expand later if I can afford it.Why can’t I do that ?I saw a lot of people complaining about that, complaining about the pushy way to make people pay and I don’t have an issue with have something paid, I just don’t understand the false publicity about free account and use of miro. At the moment I can’t, so maybe if you fix this issue I’ll come back. Thanks.

2323
N
2 years ago
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Jai SidhuNew Here
posted in Ask The Community
my miro wont load on my computer (Mac) for some reason but when i use incognito mode it allows me to log in

esencially when i click the bookmark or search the website it just does the loading screen however it seems to load immmediately on incognito mode. please any assistance is appreciatedkindlyJai

212
J
2 years ago
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David DickNew Here
posted in Ask The Community
Miro embedded zoom session expiring constantly

I am just starting to experiment with the Miro app for Zoom and in the collaborative mode, Miro keeps presenting a message “your session has expired”, then it refreshes and I can keep working again for a few seconds before it pops up again. This is very disruptive. Is anyone else experiencing this issue or does anyone have a resolution?  

641
D
2 years ago
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TrevorWiserNew Here
posted in Ask The Community
Why can't I find the cards panel?

The help topic on this states “In the bottom collaboration bar, you will find cards panel.” I can’t find it anywhere. What am I missing? 

5036
T
2 years ago
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CheolParkNew Here
asked in Ask The Community
Like miro but their customer support really annoying me

I hope you guys use any chatbot for customer service. Other than that, customers have to spend too much time finding this board. It took me 30 mins and it was really time spending.Any chatbot will solve this kind of problem, and it doesn’t cost too much.Here is the thing!I was using free account and I deleted a user and all the board are gone. I just wanted a user from my team. I did it because I was about to subscribe paid version and I have no idea but it just keep showing me to pay for TWO users, not for ONE. And the worst of all is the payment button is NOT activated. (Below is the image captured).Anyone, any idea?  

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C
2 years ago
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Tim St. ClairNew Here
posted in Ask The Community
@mention Coordinates

I’d like to be able to draw attention to specific zones in a diagram in chat, when I am mentioning an area that I’m working on. It’s particularly difficult on large and complex diagrams with dozens of working zones and multiple collaborators.Being able to @X,Y or @label in the chat and hotlink that back would be awesome.

404
T
2 years ago
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Elmira PNew Here
posted in Ask The Community
Работа с Юзерами

Как пригласить пользователей в качестве анонимных приглашенных редакторов или пользователей, не входящих в команду?

301
E
2 years ago
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Dominik HenkesBeginner
posted in Ask The Community
Lock Diagramms

Hello.Does anyone know if there is a way to lock all diagramming-objects on a Board. I have tested it with frame, transparent rectangle, all selected, but you can always move the objects.BR, Dominik

35410
D
2 years ago
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sisaacsonNew Here
posted in Ask The Community
Measuring Team Workload

Hello! New to Miro and enjoying it so far. I am interested in leveraging a visualization to help other departments understand that our team is under-resourced and over-capacity with work. I looked through the templates but couldn’t find anything quite right. Any ideas or templates to share?

2182
S
2 years ago
SinaSB
SinaSBNew Here
posted in Ask The Community
"Entire page" capture BUG in Miro web clipper

Web clipper Entire page capture exampleI am trying to capture an entire page of a website but the bottom page banner appears at the end of each automatic scroll. I found another chrome extension (GoFullPage) that works much better and maybe Miro can look up to using their insights.

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SinaSB
2 years ago
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No NameNew Here
posted in Ask The Community
How do I delete a column in the Miro Gantt chart template?

I’m either completely missing something but I don’t see any way to delete a column in the gantt chart template?When I click on the three dots I only have the option to copy and paste  

5712
N
2 years ago
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Thili De SilvaNew Here
posted in Ask The Community
How do I delete a slide in a Miro template, when Unlock All doesn't work?

How do I delete a slide in a Miro template, when Unlock All doesn't work to individually select the slides you want to remove?

1271
T
2 years ago
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Julie PapkeNew Here
posted in Ask The Community
Exporting images to presentations

Hey all - question:  how do you export miro images for best quality?  I've tried the miro resources, cut and paste, SnagIt, you name it.  they look ok in PowerPoint, but when you zoom in, you lose all of the resolution.  has anyone found the magic recipe?  thank you!

521
J
2 years ago
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