Hi there
Just signed up for a Starter license, but its needed for a different user.
I have invited another user and simply want to allocate that user the full license and for myself to be an admin without a license - just so I can add ne subs if needed or reallocate the seats, plus update any billing info.
However, I just can’t seem to see an option to downgrade my license and apply it to the intended user of the app.
Thanks
Luke
Hi
Thanks for reaching out!
Having an Admin role requires a full license to manage the team more efficiently.
If you wish to have an Admin role without a license, this option is available for the Enterprise plan. If you'd like to upgrade your plan, you may visit our pricing page and click Contact us under Enterprise Plan.
However, if you wish to clarify more details with supports or Billing team, you may contact them here: https://miro.com/contact/recover/.
ok, so in that case I need to leave myself as the billing account email address and change the email address to the user that actually requires the app. However, I’m unable to change the email address to theirs, as they’re already a registered user (on a free account and have boards).
How can I go about that?
Hi
Sorry to hear you’re having issues. Since you have a paid subscription, you can contact support and someone will be able to access your account settings directly to help you directly.
You can open a Miro support ticket by following these instructions: https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C
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