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Issues upgrading my plan

  • November 13, 2024
  • 1 reply
  • 20 views
L

Hello,

 

I have tried several times to register for a paid plan on Miro but keep facing billing issues and I am unable to finalize the payment.

 

My last attempt (see screenshot below), the “Review order” button would not get activated even after I filled in all billing and card information .

 

Best answer by Robert Johnson

@Leyla Saadi - You are trying to purchase 2 licenses, but you have 4 team members:

 

You need to either

  1. Remove two team members
  2. Just set up a new paid team for yourself and the other member and then
    1. Add that other member to your new team
    2. Move your boards to the new team space

Creating a new team space

You can do this from your dashboard:

 

And then:

 

Or, by going to this page:

NOTE: You should be signed in to your Miro account before completing this next step:

https://miro.com/pricing/

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Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • 7283 replies
  • Answer
  • November 13, 2024

@Leyla Saadi - You are trying to purchase 2 licenses, but you have 4 team members:

 

You need to either

  1. Remove two team members
  2. Just set up a new paid team for yourself and the other member and then
    1. Add that other member to your new team
    2. Move your boards to the new team space

Creating a new team space

You can do this from your dashboard:

 

And then:

 

Or, by going to this page:

NOTE: You should be signed in to your Miro account before completing this next step:

https://miro.com/pricing/

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