Answered

Issues upgrading my plan

Hello,

I have tried several times to register for a paid plan on Miro but keep facing billing issues and I am unable to finalize the payment.

My last attempt (see screenshot below), the “Review order” button would not get activated even after I filled in all billing and card information .

Best answer by Robert Johnson

@Leyla Saadi - You are trying to purchase 2 licenses, but you have 4 team members:

You need to either

Remove two team members
Just set up a new paid team for yourself and the other member and then
1. Add that other member to your new team
2. Move your boards to the new team space

Creating a new team space

If your account profile is only a member of one team space, you should see a Create new team action to the right of your current team name:

And if your account profile is a member of two or more team spaces, you should see a Crate team action in the team switcher menu:

A third option is to browse to https://miro.com/pricing/

NOTE: You should already be signed into Miro before doing this as it will create a new team under your current account profile!

+13

@Leyla Saadi - You are trying to purchase 2 licenses, but you have 4 team members:

You need to either

Remove two team members
Just set up a new paid team for yourself and the other member and then
1. Add that other member to your new team
2. Move your boards to the new team space

If your account profile is only a member of one team space, you should see a Create new team action to the right of your current team name:

And if your account profile is a member of two or more team spaces, you should see a Crate team action in the team switcher menu:

A third option is to browse to https://miro.com/pricing/

NOTE: You should already be signed into Miro before doing this as it will create a new team under your current account profile!

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