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Dear Miro Team,

We have a major issue here. Miro is set up so that you have the option to be a normal team member or an admin member (both need to pay licenses). The issue here is that any team member, despite not being an admin member, can add more team members (each of whom is a new license!). 

In addition, instead of sharing the board link, you can easily mistakenly copy the link to access it as a team member with all participants. Honestly, it's not very clear to us, as users, that there is a massive difference between copying a normal link and a team member link within Miro.

How can we avoid team members to add more team members?

Thanks.

Hello,

Thanks for sharing this. 

I have just had a similar issue and got charged for 23 licenses over 2300 USD. I have just removed the members and requested a refund and hopefully this will get resolved soon. 

Any suggestions?

Thanks,

Arash

@ArashG - The settings will vary by subscription type, but I will assume that you are on the Starter Plan (i.e., $10 per license on that plan).

I believe the setting you are looking for is: Team invitation settings → Team admins only.

You can read more about this here: https://help.miro.com/hc/en-us/articles/13205512707858-Licensing-configuration-and-team-invitation-settings#01H8C5ZNGWZ586HMMWPX5V0YJW

Thanks Robert, very helpful for avoiding such a situation again.

 

I was charged around 100USD per license for 23 licenses that would make it 2300 USD. I asked for a refund and a customer care agent got back saying that they would credit this to my account. I am an independent educator who used Miro 4 or 5 times in a year max. This means Miro wants me to pay for 23 years of usage in advance, which is not very customer centric at all, given that the upgrade was done accidentally, so the service was never intended and was never used. 

 

I followed up stressing that I would need a refund. I hope this gets resolved soon. I am feeling disappointed at this point with Miro.

 

Arash

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