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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 9,008 Topics
  • 30,146 Replies
9008 Topics
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Mahmoud TamaaNew Here
asked in Ask the Community
Lost all my Boards

I Lost all my boards I created since I have miro borad, more that one year. I used free acount bevor. I upgreded my plan and now things happens. Please help me to restore my data I’m student and all my dokumentation of my projects are in these boards.

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mertvaeNew Here
posted in Ask the Community
I left the team that I created myself

Я ушел из своей команды и там осталась моя доска, над которой я много работал. Как мне это восстановить?

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Robert Johnson
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TomekNew Here
posted in Ask the Community
Big mindmaps and auto layout

Hi. I have a lot of problems with a big mind map – about 250 presentation frames and more than 1000 different objects. It’s so hard to change/add something and not to break other frames.Each, even relatively small movement of object will also change position of other objects – and in most of the cases also move it away from their frames.I tried to lock those objects, but it did not help. Even blocked object will be moved.BTW. The locking mechanism doesn’t work when I select more than one object.I also tried just reduce the closeness of my objects – it helped but not fully.Is it possible to somehow solve my problems?How do you work with such maps?

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Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask the Community
[RESOLVED] Timer app persistently flagged as "new"

Ever since reinstalling the Timer app a few months ago, it continues to show as “new”, i.e., the blue dot, every time I open a board – or when I click on the Present action button arrow: Here it is in action: I opened a support ticket and will continue to report back here as I learn more and until the issue is resolved. Response from Miro support as of 12-Sep-2023:Our team has investigated the UX inconsistency and potentially plans to resolve the issue in a future UX update that is scheduled for the future. An immediate fix will not be provided as the change implemented would have ramifications that could take an extended period of time.Leaving this post marked as [KNOWN BUG] until the issue is fixed.

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Robert Johnson
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Scott GronerNew Here
asked in Ask the Community
Miro and Google Workspace for Education - SSO setup

Hello.  I am relatively new to Google Workspace for Education and Miro.  I am trying to set up SSO so students and teachers don’t have to sign in to Miro (Google will do it for them.)  I am following this article: https://apps.google.com/supportwidget/articlehome?article_url=https%3A%2F%2Fsupport.google.com%2Fa%2Fanswer%2F14100608&assistant_id=generic-unu&product_context=14100608&product_name=UnuFlow&trigger_context=a  When I get to Step 2, “Set up Miro as a SAML 2.0 service provider” and then go to the 3rd item, the step says I need to click on “Enterprise Integrations.”  I don’t see this option in my version of Miro.  Is this a limitation of the type of Miro account I have?  (And I will not be able to setup SSO as a result?) Thanks in advance!

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Ning MengBeginner
posted in Ask the Community
[RESOLVED] Miroverse Share link not working when generated from Miro Dashboard

Hii all,I don’t know what happened. All the miroverse share links don’t work. With the shared link i can only go to the home page of miroverse. I tried with my miroverse template and others no one works. How to deal with this problem? Thanks

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Robert Johnson
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AlShallowayBeginner
asked in Ask the Community
Set start view doesn't seem to work

tried to delete but can’t.

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Faye KenningBeginner
asked in Ask the Community
Driver Diagram Template

Hi there,  I have been searching for a Driver Diagram template within Miro.  This is a tool we use a lot within our Trust.  It feels like there would be one already in the templates, but I just can’t find one.  Anyone have any ideas?

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Robert Johnson
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polina borysenkoNew Here
posted in Ask the Community
Why I can't edit 3 bords

Hello there! I am using free plan so I only have 3 boards to edit. But recently I can’t open the 3rd one and I don’t understand why. So I have only 3 boards I am supposed to be able to edit them all, right? Please help me as I can’t go on working because it keeps saying that only 2 boards are working 

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Robert Johnson
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Ryan SharstonBeginner
posted in Ask the Community
Miro board does not Zoom out below 25%

My boards do not Zoom out below 25%. The range seems to be between 25% - 100%, which is strange. 

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Robert Johnson
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Mach mal den MarkusNew Here
posted in Ask the Community
Education Plan

Hallo liebe Community,  könnt ihr mir bitte weiterhelfen?Ist es ohne Planänderung/Preismodell möglich weitere Teams anzulegen?Danke für die Mühe und Unterstützung. Gruß Markus

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Robert Johnson
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JonikNew Here
asked in Ask the Community
Can't load old board

Hello everyone. Description of my problem: i saved my board in google drive, but when i want to load it via Upload->Google Drive receive the message “Sorry, this file format is not supported.”. If i try to open board of Google Drive (via app Miro) i receive the message “Something went wrong! For some reason we couldn't open the board. Please back to your Google Drive and try again.”. What’s wrong?

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Robert Johnson
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ØrjanNew Here
posted in Ask the Community
When exporting frame to PDF a scaling occurs

I have a large process map in Miro and using a frame when printing. This has been printed several times without issues. After an update of the board elements we ran into trouble with a scaling that occurs when printing to PDF. In the pictures above you can see it in Miro with the frame, and one picture when exported to PDF where the boxes do no longer hold the position and becomes messy, laying over each other and looses the connection lines. I have tried, Restart, another browser and several attempts of exporting.  Any tips to what is causing this? 

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Yuri BoonstraNew Here
asked in Ask the Community
google drive integration error

When I want to authenticate my google drive integration into miro I get the following error{ "error" : { "message" : "Internal Error", "reason" : "internalError", "code" : 500 }}When I check my google security 3th party. To see if there was a connection made it does not show miro trying to do this on a iPad Pro 2022  

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Sofiachloe
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Antoine PERREAULTNew Here
posted in Ask the Community
Starter plan - Payement blocked and then all accesses blocked :(

Hi, I am working on severals boards, the limited access made me want to change for a starter plan.I conviced my team that I needed a licence.Now I book a moment with our IT manager, ready to pay for it and everything.But now the payement is failing, “error loading payment sessions”and I can’t even get the access back to any of my work.I should never have try to make the upgrade since it’s downgrading me...This situation is extremely bad...Can someone contact me please?I can’t work because of this..

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Mettin
Mironeer
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Jarrod DavisBeginner
asked in Ask the Community
Uploading documents from SharePoint into Miro

I am using Microsoft Teams and SharePoint to store Miro docs. If I try to upload the docs directly from Teams or SharePoint (.xlsx for example) it says “Sorry, this file type is not supported. If I try to upload via URL using the SharePoint link, it says “The URL you are trying to submit is invalid.” I have to sync the SharePoint to my computer then upload from the file explorer to get the document in Miro.Am I doing something wrong?YouTube video of my trying this 

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Brent RussellNew Here
asked in Ask the Community
Miro crashes on android tablet

I have a new tablet a samsung s6 lite. All software is up to date. I can start miro but the moment I try and type something the app crashes. I can draw OK. But anytime the keyboard comes up it crashes instantly. I've tried using a different keyboard in android and it still does the same thing. Help? 

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Emma LyneNew Here
posted in Ask the Community
Isolating all links to a topic

Hi all,I was wondering if there is a current feature within mind maps which allows you to see all the links from that particular idea? In other words, it isolates all links with that idea that you have made so you can clearly see what ideas your selected one relates to. My mind map currently has so many links between topics that I would like to be able to quickly see what relates to the idea I’m currently writing about. Does anyone have any ideas about whether this is already a feature?Thanks,Emma

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Martine StichaBeginner
posted in Ask the Community
replace image > upload from device - goes to random super-nested location 2 years ago vs a default location

Does anyone know how to clear the location that Miro take me when it is looking to replace an image? Mine goes to a location from 2 years ago… it’s super-nested and I want it to remember where I was last looking … 

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JBCAD
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iqbala1234New Here
posted in Ask the Community
Importing miro links into readme in projects

Hi I wanted to know is it possible to import miro links into readme in gitlab, so that the diagrams appear. Without me need to copy or create an image and place it inside the code.

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Rvakin Yura
Rvakin YuraBeginner
posted in Ask the Community
Board and team disappeared, FAQ didnt help

I had a personal (payed) account for couple of years, then i had a break for a year or two and now i can not find any team or board under my account. Searched through the FAQ with similar problems and answer almost the same - reach out board history. But i don’t have any boards, everything’s gone. Is there any possibility to restore my stuff? 

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Rvakin Yura
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LiseBeginner
posted in Ask the Community
[RESOLVED] Bug on Firefox - some buttons not working on the left panel

Hi community,I'd like to submit a bug that is happening to me and my colleagues on Firefox on all our Miro boards. Some buttons on the left panel don't seem to work, nothing happens when left-clicking on sticky notes for example.The same thing happens in Incognito mode, but it works fine on Edge. Here is a short clip of what's happening : https://filesender.renater.fr/?s=download&token=be577e7b-4115-4188-9138-d3c8cb860860On the left, Microsoft Edge ; on the right, Firefox.You can see that the button for the sticky notes works fine on Edge: it displays the different colours for the sticky notes, but it doesn't on Firefox. However, the keyboard shortcut works.Same thing for the IconFinder for example. The Firefox version we use is 102.4.0esr. We used Miro a few weeks ago and it worked fine. Has anyone else using Firefox come accross this bug? 

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Margie Ross
Margie RossNew Here
posted in Ask the Community
Monstrously Stylish: Halloween Outfits for Every Ghoul

It's time to start thinking about the ideal costume that will make you stand out at all the frightening parties because Halloween is just around the horizon. Halloween gives you the ability to change who or what you are, whether you like gothic monsters, vintage monsters, or popular culture figures. giving advice on how to make this year's Halloween unique while exploring several costume concepts.Halloween Costumes From The Past:Witches and Wizards: Show off your magical side with a seductive witch or an enigmatic wizard costume. For added flare, include a cauldron, a pointed hat, and a broomstick.Vampires: Put on a vampire costume to transform into a nighttime beast. To finish the appearance, put on a cloak, some fake blood, and fangs.Zombies: Change into a zombie with ripped clothes, pale makeup, and some imaginative wounds.Iconic TV and Movie Characters:Superheroes & Villains: Dress up as your favorite superhero or supervillain from the most recent movie. Consider the Joker, Won

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Tom BatitoNew Here
posted in Ask the Community
If I have the Starter plan, and I invite 3 members - could I distribute their access?

Hi everyone,I currently have 2 projects with two different developers. I would like to have 2 separate boards within my workspace; one for each project.I would like to invite each developer to their relevant board.I don’t want a developer to see or have access to any other boards within my workspace other than the one that I invited him to, nor do I want them to know about any other team members within that workspace.Is that possible? Thank you!

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GRACIELA LOPEZ GALLEGOSBeginner
posted in Ask the Community
m3_s2_GracielaLopez

Diseño de estrategias educativas aplicando el pensamiento creativo

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