Skip to main content

I work as an Agile Coach with various teams in Miro. For a few weeks now we are encountering a problem: 

Once I turn on the private mode, the participants are no longer able to move sticky notes after writing on them. Empty sticky notes can be moved in private mode. After turning it off, participants can move them again. 

As a board owner I can move them at any time. 

Hi @Laura Farn.

 

Thanks for reaching out!

 

As per my replication, the stickies are still movable after editing it in private mode.

 

Could you please share a short video demonstrating the issue so we can investigate them? 

 

I look forward to assisting you further. Rest assured that we will work on this together.


Hello,

I have the exact same issue. When sharing my board with other members and turning private mode on, the Sticky notes would sometimes fail to move. It only affects some random individuals, so while some have the issue, others could still move theirs.

The only workaround is refreshing the page. It’s quite annoying though, this issue has been arround for several weeks.

Cheers


Hi @HumbertoAspero,

 

Thanks for jumping in on this thread!

 

Are you using Miro on a dekstop app or browser? Have you tried to troubleshoot the issue besides refreshing the page?

 

If not, kindly check the following and see if the issue persists:

How to troubleshoot poor performance.

 

Hope this helps!


I have the same problem.

the participants cant edit or move stickies in private mode after they are used.

it happens only in private mode, after that they are moveable, editable.

I use the mac app.

 


Hi ​@Maya Wallek,

 

Thank you for sharing your experience!

 

Since you're using the macOS app, could you confirm if you've tried the troubleshooting steps mentioned in the How to troubleshoot poor performance? These steps often help address common issues related to connectivity or app functionality.

 

If you haven’t already, I recommend:

  1. Refreshing the board after enabling private mode.
  2. Ensuring the macOS app is up to date.
  3. Testing if the issue occurs in the browser version of Miro to check if it’s app-specific.

If the issue persists after trying these steps, please let me know. I’ll escalate this to our support team for further investigation to help resolve it promptly.

 

Looking forward to hearing back from you! 😊


Reply