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I have been documenting in a Miro board for my research. I made a frame to some of the pictures & texts in the board and duplicated the frame. Suddenly a prompt showed up saying “syncing…please wait”. I waited for a few minutes until the prompt asked me to reload. I clicked on the reload button and the board started to load endlessly. I tried opening the board in multiple browsers and modes (including incognito), as well as in the Miro app on my iPad. None of these worked. I have shared the board to the Miro Support Team. Could you please resolve this issue?

The issue has been resolved… I did nothing to fix it but waiting for a couple of hours. I guess the server was overloaded by the duplication action and needed some time to respond.


The problem has been solved. I did nothing but wait for a few of hours to solve it. doodle jump


Now i have this issue. Should i wait?       sprunki incredibox


Hi ​@Sophie Maynard,

 

Thank you for your message! Could you please try to follow these troubleshooting steps and see if the issue still appear?

  1. Test Miro in the Incognito (private) mode (to exclude the possibility of browser extensions interfering) and in a different browser. Close all browser tabs and applications running in the background if needed.
  2. Clear your browser's cache & cookies, restart your browser and hard refresh the page by clicking F5 (or Ctrl / Cmd + R) several times.
  3. Check your Internet connection or switch to another, preferably faster network. Feel free to try different VPNs if necessary to avoid any security blockers in your network.
  4. If you use Desktop/Mobile/Tablet application, try to re-install it and test Miro using a web-version.
  5. If you experience problems with specific boards, try to duplicate them and check if the problem persists there. Also, feel free opening a smaller in size or relatively empty board in Miro to see how the performance changes there.

In case these steps didn’t help, feel free to reach out to our Customer Support Team via this form.

Thank you for using Miro!


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