Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,758 Topics
  • 22,779 Replies

6758 Topics

U
UlianaNew Here
asked in Ask The Community

free miro

Hi. I am from Ukraine. Many of my colleagues use Miro for free. How can I get free access? Thank you .

3
ElvaMiro
Mironeer
1 month ago
W
Wendy SolísNew Here
posted in Ask The Community

Issue creating smooth circles

Hello community, I'm using Miro and since yesterday I've been experiencing an issue. When I try to add a circle shape, it doesn't appear correctly—only a square shows up with very little thickness. Is anyone else experiencing this? I'm on the free plan

3
Robert Johnson
3 months ago
G
GTatianaBeginner
posted in Ask The Community

Color palette doesn't work

Hi! I am having an issue with a color palette: I am unable to scroll through the color palette as I do not have a scroller on my device and I am also unable to add new colors. Has anyone come across this issues? What can I do about it?

3
Robert Johnson
2 months ago
N
nicollesophieNew Here
posted in Ask The Community

Free Plan: Change Team Member's Role

Hey there, I have a free plan and I need to either promote one other team member to the role of Team Admin or CHANGE the current Admin of my team. Is that possible on a free plan?

3
Paul Snedden
3 months ago
P
PsyJayNew Here
asked in Ask The Community

Miro Not Loading on Firefox

I can login but then it loops perpetually on Firefox

3
ElvaMiro
Mironeer
22 days ago
R
Richard de JongNew Here
posted in Ask The Community

Account settings page is blank page

I want to delete my account and account data and this should be possible on the account settings page.Log in with my account details is possible, but the settings page is a full clear screen.The page doen't show any entries, data or navigation.How can I delete my account?

3
S
1 month ago
Jan Holzer
Jan HolzerBeginner
posted in Ask The Community

Line jumps not working ?

Hello,this might be a silly question …I am trying to get line jumps to work but so far have no luck in doing so …I have tried them with existing and new boards (just to make sure) but no availI am selecting the line type , enable line jumps and been trying various shapes/options but none seem to work. Anyone has run into this ? Figured I would ask in case it is something simple :)  

3
Robert Johnson
3 months ago
B
BriarRose159New Here
posted in Ask The Community

Add Columns to Wireframe Component - Data Table

I would like to use this Data Table wireframe component but I need more vertical columns. It appears that I can add rows, but not columns… any tips?  

3
A
11 days ago
J
Jeff EusebioNew Here
posted in Ask The Community

Ability to copy board to external account on Free plan no longer exists?

I’m on the free plan, created a board with a full org chart for my church, I want to transfer this board to a Miro account that the church created, but it seems that Miro has removed that capability? Please let me know if there is still a way to do this? I was relying on the ability to do this from this official help file, but the screen Permission options no longer match any of the screen shots in the help file, with all the Copy-related permissions now removed: https://help.miro.com/hc/en-us/articles/360018350399-Board-Content-SettingsI also found this Community article which also contains instructions that no longer match what’s available in the Miro application: https://community.miro.com/ask-the-community-45/copying-boards-to-another-account-4658?tid=4658&fid=45Can anyone help me?

3
Robert Johnson
3 months ago
N
Navneet ThakurNew Here
posted in Ask The Community

Copy and pasting a digram only pastes text on a board

When I copy and paste a diagram it pastes only text box with names of elements but if I duplicate diagram it works fine. I am unable to even copy and paste on the same board even after clearing cache and cookies in Safari.

3
C
2 months ago
S
Stepan KokhanovskiyBeginner
asked in Ask The Community

Kanban board looks different in Chrome

Few days ago I’ve noticed changes in design of Kanban block: frames on the cards become thinner and text font smaller.In Firefox design isn’t changed.But in Chrome same board with same card and same zoom looks completely different.I’ve already tried to clear cache and application data in Chrome but it didn’t help.What should I do to make design of board in the Chrome browser look as in the Firefox?

3
Robert Johnson
2 months ago
W
wtnan2003New Here
posted in Ask The Community

Apple pencil double tap cannot switch to eraser when using ipad app

It’s work in other app such as  notes,Goodnotes .so my apple-pencil 2 is work well I’m using iPad app downloaded from Apple Store  i have reinstalled Miro but still happen any help would be appreciated 

3
C
3 months ago
M
MmmNew Here
posted in Ask The Community

[RESOLVED] Upload menu hidden behind Miro logo

I can drag and drop docs, but there isn’t even an option to “upload from device.”These are the only options (in pic) 

3
Robert Johnson
2 months ago
M
Manon_13New Here
posted in Ask The Community

ALL my boards Not appearing when I click on my Projects

I've been experiencing an issue for the past two days where all my boards seem to have disappeared, regardless of the projects I access.I have full access, I am the admin.The only way I can find them is by individually searching for each board by name in the search bar.This is extremely problematic when dealing with hundreds of boards.Can anyone assist me with this?

3
Robert Johnson
3 months ago
T
TonupkidNew Here
posted in Ask The Community

[SOLVED] Paste style missing on mind map nodes

I can copy a style but ctl+v does not work and the “paste style” option is missing from the menu.Please help! 

3
Robert Johnson
2 months ago
A
Alexandra KornilovaNew Here
posted in Ask The Community

Blue screen when I click right mouse button

Before this, everything was fine, but for the last few days, when I press the right mouse button, the screen fills with blue. Has anyone encountered this? Any ideas how to solve this? Safari browser, before this everything was fine for six months. Thank you for your attention 

3
J
3 months ago
1
1EA projectNew Here
posted in Ask The Community

I opened MIRO link in wrong account and board is visible now

I opened Miro link and added to team a board which should be private and not seen to others. I cant remove it because I am view-only and I do not see delete button. I need to do it immidiately.  

3
Robert Johnson
2 months ago
E
evomimicGuestBeginner
asked in Ask The Community

Can't Share Miro Presentation in Zoom

I’m relatively new to Miro. I like  Present mode that allows me to cycle through frames as “slides”. In a Zoom meeting, I select Share Screen, and pick the Miro browser window. I enter “Present” mode in Miro… Participants are still seeing the full board, not the slide I’m presenting.How can I get the Miro presentation visible to Zoom participants via Share Screen?

3
E
2 months ago
N
Nicole PreferNew Here
posted in Ask The Community

Expand Brand Assets

Can you include thumbnails in Brand Assets so you don’t have to retroactively go in to upload a new logo every time for a project? Also when you do upload, it doesn’t keep them but you have to re-upload every image per board which is frustrating.  Can you include ‘emojis’ in brand assets so we can upload custom emojis that will function library wide for our team?

3
Manouska J
Mironeer
1 month ago
J
JI O IENew Here
asked in Ask The Community

Reopen recently closed Tab in Miro desktop app

Hi Team Miro! To me it would be very helpful to have a right click option in the tabbar to reopen recently closed tabs. As I always try to keep my working environment as clean as possible, I regularly close not needed tabs. From time to time I close the wrong one or I want to show a colleague a board, that I’ve just been working on. Would be great to reopen it without having to search the projects to find it quickly. Like you have it in webbrowsers. What do you think? 

3
Robert Johnson
2 months ago
J
Joe MaffeiNew Here
posted in Ask The Community

[Bug] Can't sign out when a request is pending

I went to miro.com and clicked the Sign Up Free button. Upon entering my work email, I was prompted to join my company’s team. Some of our Miro boards are set up so that anyone with the link can edit, but I couldn’t open them or any other Miro link, which would always send me to the “Your request was sent” page. In other words, once you’re signed in but the request is pending, there is no way to sign out.I managed to sign out by clearing my browser’s local storage, session storage and cookies, and only then I was able to open the Miro links shared with me. It would be nice to have a sign out button on the “Your request was sent” page to avoid this bad user experience.

3
J
3 months ago
E
Eilir JonesNew Here
posted in Ask The Community

Cannot edit a box, but it isn't locked

Hi everyone, I’m using Miro Free and I was able to edit a box on my board before, but now I’m not - a big STOP sign comes up whenever I try to type / edit it.The box is not locked - the padlock is open, so I don’t know what to do to resolve this.Can anyone suggest anything please? Thank you for your suggestions.Eilir

3
Kiron Bondale
3 months ago
M
MewifoxiiiBeginner
posted in Ask The Community

Billing

Hello, there were 2 people in my team, but it happened by accident and now I have to pay $26 instead of $ 10 per month. how do I fix this? I immediately removed the second person from my team, but I can't cancel the $26 subscription.

3
ElvaMiro
Mironeer
1 month ago
J
Jon HBeginner
posted in Ask The Community

Bug in Miro App (How do I fix this?)

When double clicking on a box element that has text in it, in order to edit the text, the text instead moves about 4 inches to the left of the box, and cannot be edited. This can only be fixed by clicking around madly for a minute or two, until it finally works. I have a LOT of text to edit in Miro over the next few weeks. Why does something so simple not work, and what is a workaround/when will it be fixed? I don’t want to have to let my employed know that the enterprise app they are using doesn’t work.This is in the standalone Miro app (which we have to use, no web access allowed).

3
R
2 months ago
A
Allie PinelNew Here
posted in Ask The Community

How to view only specific shapes in a diagram/create different views

Hi there-I am working off of a diagram where owners of steps of the process are differentiated by shape- is there a way to create different views by shape? I tried grouping shapes but it keeps grouping all the different shapes together.

3
Kiron Bondale
3 months ago
Terms & Conditions