Miro Not Loading on Firefox

Same problem here, disabled any ad blocking features, still ended up in a perpetual loop.

Firefox: 123.0 (64-bit)

OS: Arch linux

Ignoring unsupported entryTypes: longtask. c~appEntry~canvasShowcas~viewOnlyCanvas.b73d9a1480761a25.js:5:14601
Cookie “userLocale” does not have a proper “SameSite” attribute value. Soon, cookies without the “SameSite” attribute or with an invalid value will be treated as “Lax”. This means that the cookie will no longer be sent in third-party contexts. If your application depends on this cookie being available in such contexts, please add the “SameSite=None“ attribute to it. To know more about the “SameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite c~appEntry~canvasShowcas~viewOnlyCanvas.b73d9a1480761a25.js:5:16007
Uncaught (in promise) TypeError: Decoding failed.
TypeError: Decoding failed. library-sentry.2053ee75078342ec.js:7:6946
React Router caught the following error during render TypeError: Decoding failed. 
Object { componentStack: "\nLazy\nj@https://mirostatic.com/app/static/vendor-appEntry.a78ed2f54a0442b7.js:40:2911\nD@https://mirostatic.com/app/static/vendor-appEntry.a78ed2f54a0442b7.js:40:2307\nz@https://mirostatic.com/app/static/vendor-appEntry.a78ed2f54a0442b7.js:40:5698\nW@https://mirostatic.com/app/static/vendor-appEntry.a78ed2f54a0442b7.js:40:5188\nL@https://mirostatic.com/app/static/vendor-appEntry.a78ed2f54a0442b7.js:40:3659\nSuspense\nt@https://mirostatic.com/app/static/vendor-appEntry.a78ed2f54a0442b7.js:14:106625" }
library-sentry.2053ee75078342ec.js:7:6946
The resource at “https://mirostatic.com/app/static/BillingCore.410dac7d7835b197.js” preloaded with link preload was not used within a few seconds. Make sure all attributes of the preload tag are set correctly. app
Source map error: Error: "sources" is a required argument.
Resource URL: https://mirostatic.com/app/static/c~appEntry~canvasShowcas~viewOnlyCanvas.b73d9a1480761a25.js
Source Map URL: https://miro.com/app/static/c~appEntry~canvasShowcas~viewOnlyCanvas.b73d9a1480761a25.js.map

Source map error: Error: "sources" is a required argument.
Resource URL: https://mirostatic.com/app/static/library-sentry.2053ee75078342ec.js
Source Map URL: https://miro.com/app/static/library-sentry.2053ee75078342ec.js.map

​

I’m having a very similar problem in Firefox 124.0.1 (64-bit) on Windows, images never load. I get the gray boxes that indicate pictures are loading but they never do.

Hi @pbausch

Sorry to hear you’re having trouble logging in.

Here’s a step that we’ve found usually works: Open a "Private" window in the Firefox browser, login to Miro and see if things load and work normally. If so, then clear the cache & cookies in the Firefox browser to help resolve the issue. I hope this helps!

Hello @ElvaMiro ,

I am still having this issue after clearing cookies, trying private browser, and disabling all ad blockers.

Thanks @Eca ,

No VPN is enabled, it does launch in other browsers (safari), it persists at my office and home wifi, and I think I have had this issue on my home Mac in addition to my office macbook. The link you sent does not allow for my to upload files but I contacted them and saved the HAR and console files as requested.

Best,

Andrew

Hi @Andrew Gonzales 

Thanks for giving us an update!

Let’s see what the Support team suggests after reviewing your logs. Please do share any solutions that help resolve the issue once it’s fixed, as this information can be really helpful for others in the community facing similar problems. Fingers crossed for a quick resolution!

If you’re interested in learning more about some of Miro’s biggest product updates that may be relevant to your use case, save your spot here at our Canvas ‘24 event happening October 8th. Please let me know if you have any additional questions – happy to help!

for me its constantly trying to get https://mirostatic.com/app/static/script-jquery.caret.min.15002427fcf24269.js

in the console there is

ChunkLoadError: Loading chunk 60746 failed.

Hi @André Schulz,

Thanks for jumping in.

I have converted your comment into a support ticket so this can be investigated thoroughly. Please check your inbox.

Faced the same problem - suddenly Miro stopped working on Firefox. No updates to FF was received.

In the console I see:

ChunkLoadError: Loading chunk <some number> failed.

The solution which helped me was to clear all cookies and site data for Miro. Then everything returned to normal, so I believe it’s a FF issue rather than Miro.