Skip to main content

Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,693 Topics
  • 25,941 Replies
7693 Topics
L
laura colemanNew Here
posted in Ask The Community
I dont have any boards and cant see how to. make one!

Hi thereI have created a free account and there are no boards in it and no option to add any. It’s literally completely empty! I have no idea how to fix it! I’ve tried searching for a support answer bit cant see one. Anyone know how to solve this?Thanks

202
Robert Johnson
1 year ago
M
Matthias BrooksNew Here
posted in Ask The Community
Team Admin Change

My team email address has changed due to an acquisition, and I can no longer login as the Team Admin,Please advise.

371
Robert Johnson
1 year ago
J
JebDickersonBeginner
posted in Ask The Community
Frames

I’m coming from Mural and finding it *very* difficult to work with frames. Can someone please help me understand how to select frames once I’ve placed them? EX:I have 3 notes of whatever variety. I select them all, and click the 3 dots and select ‘create a frame’. Works great. BUT…Then I try to select that frame. Works okay if there is nothing behind it, but if there is just a background box (to provide some color/contrast), i can’t select the frame. I rarely use titles for frames b/c it doesn’t look good and can’t be styled, so it seems the only way to select the frame is to click on the border, but that never works. It selects what is behind it, even if that thing behind it is locked.  What am I doing wrong? Thanks for any help. :)

15811
Robert Johnson
1 year ago
B
BilalNew Here
posted in Ask The Community
Change default card adding range

Hello. I will try to explain my issue with an image:When click 1 numbered dot, it is appending a new card to bottom of the current card. But as I showed in number 2, it adds too far. Can i change this default range? 

1101
Kiron Bondale
1 year ago
E
Eirik AanonsenBeginner
posted in Ask The Community
Uable to connect Program Board to Jira

Question. When I try to add the “Program board” and click “Sign in with Atlassian” a popup appears that asks prompt me to click “Authorize”. When I click this a second windows opens for a brief moment and a text on the bottom appears “JIRA URL not valid” Im I doing something wrong of is this a bug? My guess is that there is a previous step I am missing sine I never get a place to give an input to select of change anything.

11510
A
1 year ago
E
EMKNew Here
posted in Ask The Community
The page keeps loading but never loads

This issue started today. I was able to log into my dashboard a week ago and now when I try to access the page, the Miro logo keeps uploading but never ends. I’ve tried clearing cache and cookies : when I do that it opens the sign in page but when I try to log in with my gmail as usual it always just keeps loading. Is anyone else experiencing this? Any solutions?

313
K
1 year ago
S
Sebastian RohringNew Here
posted in Ask The Community
How to update the link preview to another board?

Hello,I have a problem with the automatically generated link preview. We have one overview board where we want to link and order every other board. We do this by copying the links and pasting them into the overview board. Miro creates a preview automatically which works fine until the title of one of the other boards get changed. The preview still shows the old title and doesn’t seem to update it. Is there a way to update these previews without creating a new one?

1603
S
1 year ago
P
petebragNew Here
posted in Ask The Community
can't paste images into Miro from clipboard

I’m using a mac and chrome and can’t paste images from clipboard.The Miro browser extension for Chrome has been discontinued. Does anybody know how to make this work so I don't have to paste into another application in between pasting into Miro? 

10632
S
1 year ago
M
Matthew MaherNew Here
posted in Ask The Community
Issue Cannot be created in Jira when Trying to convert Jira card

I have a Kanban Board in Miro with Cards.  Some cards will convert to Jira while other will not and i receive an error message stating “ Issue cannot be created in Jira”.   There is no additional information to troubleshoot with. 

322
M
1 year ago
Í
Ícaro BNew Here
posted in Ask The Community
Duplicate frame and keep objects looked

How Can I duplicate a frame and keep the objects looked ?

592
Lucie A
1 year ago
E
ewanBeginner
posted in Ask The Community
Gantt Chart Tutorial

Where can I find a tutorial on how to build a Gantt Chart in Miro? Thanks in advacen, Ewan

12824
S
1 year ago
C
ChristophMayNew Here
posted in Ask The Community
Pricing for Main account with Coaches who take part

I am consulting and coaching people. And want to upgrade my free account to at least basic.  But the system says, I need to pay another user for each one who can access the board.My clients need to edit in the board - just one board. Is it really necessary to pay full price for everyone who temporarily works on a single board?Is there a pricing model that is covering this? best regardsChristoph

161
Robert Johnson
1 year ago
C
ClaudeGourhantNew Here
posted in Ask The Community
How to unsubscribe to the free trial

HelleI wanted to try Miro and I entered my credit card infos. Now I don’t want to continue and would like to unsubscribe but I didn’t find where to do itHelp :-)

2321
Robert Johnson
1 year ago
D
Djordje ManojlovicNew Here
posted in Ask The Community
Copy-paste images on iPad

How can I use copy paste on iPad? I've tried everything, but nothing seems to work. Please help!

2270
D
1 year ago
D
David VillacisNew Here
posted in Ask The Community
[INCIDENT RESOLVED] Users unable to open Miro boards via publicly shared links

Can’t seem to load any of my boards??? 

17613
Balazs Kadosa-Kiss
Mironeer
1 year ago
StupidJan
StupidJanBeginner
posted in Ask The Community
Feedback on Guest and Visitor Update

Feedback is following

120
StupidJan
1 year ago
S
Sigbjørn VIKNew Here
posted in Ask The Community
Visitors kicked out

During my meeting, visitors were kicked out of the board, we had to use Paint…I was holding a course for 12 external participants, and was planning to use Miro. It worked fine until I broke them into groups, and told them to make a diagram each. Soon after they started complaining that they were being kicked out. I tested myself in a private browser, and the tab where I opened Miro closed itself (“I got kicked out”).I did not have the time to troubleshoot in detail, or to get too many details from the participants. After the course was over, I am able to log in just fine in my private browser. During the course, there was always one or two visitors logged in, but not all at the same time.I told them it was probably due to too many people logging in at the same time, but have no idea if that is correct or not. Each group had to use Paint or other substitutes, and share screen afterwards, which was a bummer.Anyone know anything more, or have experienced anything similar?Enterprise subscr

461
Robert Johnson
1 year ago
S
Simone AnneBeginner
posted in Ask The Community
Transfer a published template from one Miroverse account to another

Hey everyone, hoping you can help! I just got a template/board published in the Miroverse under the wrong account - my work one - instead of my personal Miro account. Is there a way I can transfer this already published template to my personal one, or do I need to delete and re-upload from my personal account for re-publishing? Thanks!

150
S
1 year ago
B
Brad MarrsNew Here
posted in Ask The Community
Paid seats vs. Active users

I was trying to add a new FULL user to our account and it is saying that we are full and that this new user will add X amount to our annual bill.  I thought we had some headroom and some vacant seats.  I removed one person from the FULL status and went to look at the active users.  Sure enough that person is now marked as guest and the number of active users is 2 less than the number of seats that shows up on the billing page.  When I tried again, it is still saying it is going to add a seat..If we have 2 open seats, why is it saying that it is going to bill us for another seat?

432
B
1 year ago
R
Rinat IskhacovNew Here
posted in Ask The Community
SSO deactivation

Hello,We are currently seeking guidance on the appropriate procedure for deactivating Single Sign-On (SSO), and would also like to understand the steps necessary to transition securely to the traditional username/password login method.

200
R
1 year ago
B
BS_AUSBeginner
posted in Ask The Community
Can't create new Teams on business plan

We are on the business plan, when I select the + sign I only have the option to join teams. There is no option to create new Teams? I am the admin as originally setup the account, we are on the business plan. 

1786
Robert Johnson
1 year ago
E
Emma MaxwellBeginner
posted in Ask The Community
Copy frames from webinar presentation board

Hi I did Jovonee King’s recent webinar on “Miro for the Workshop Leader”. It was really interesting and the frames Jovonee used were great.We were supplied the presentation board but when I open it comes up with “You are on this board as visitor, which gives you view-only access”.Is there a way to copy some frames instead of my having to duplicate myself?

182
Jovonee King
Mironeer
1 year ago
C
ChrisVasNew Here
posted in Ask The Community
Miro for PhD thesis

Hello everyone,I am new to Miro and so far I like it very much!!I was introduced to it last summer at an academic event and I am interested in using Miro for my own research.I would like to use Miro for presenting my PhD artistic research practice and already see its infinite possibilities. I have a few very important for me questions before committing to it and start creating on it:The mural I will create will be my actual PhD thesis, which will have to able to be downloaded in its whole in pdf form! So, the downloading possibilities and pdf conversion of every detail is super important for me! For example, I am watching all videos and resources and have not seen if that will be possible for word.documents I will be uploading. I tried that and the first page only of the document was converted. I suppose that alternatively I can put the document separately next to the converted mural?I also want to make sure that all links on mural will be clickable when I convert to pdf.What about oth

8512
Claudia Mayer
1 year ago
S
SzymouBeginner
asked in Ask The Community
Cards import via excel

There is a way to export cards to excel. https://help.miro.com/hc/en-us/articles/360020911193-Cards#:~:text=a%20card%20description-,How%20to%20export%20cards,-Drag%20the%20selectionIs there a way to import cards in the same format to miro?

2743
Kiron Bondale
1 year ago
B
Brian HerzogNew Here
asked in Ask The Community
icons for electrical and mechanical engineering

Hi, is anyone aware of any icon libraries or templates for electrical or mechanical engineering?

2462
Robert Johnson
1 year ago
Terms & Conditions