Questions & Ideas

Hi All,Every one of my members are showing First_Name and First_Name instead of First_Name and Last_Name. This seems to be an SSO/SAML mapping issue. I can’t get a hold of anyone from Miro to help me with it.Any ideas? Thanks!

I have a Miro Table I am using to capture feature ideas. As we decide to proceed with these I want to turn them into Miro Cards (and then eventually into Azure Work Items.)I have tried dragging and dropping these from rows onto the canvas and it appears to create a card but I cannot actually do anything with it. The context bar has no useful items like on other cards. Is there anyway to achieve this? Or do I need to create cards and add those to my table instead?

With my free account, I can’t:delete users from my space; delete boards; make boards inactive or active manually.Anybody of my space can create board and make my inactive. I am the only one who think that’s crazy? It’s basic control!

I’m using Miro in web browser (Chrome) on mac. I have the ‘new UI’ version of Miro. The collaboration toolbar is now at the top of the page. I’ve created ‘cards’ and assigned some to myself and some to another user. Where is the button / area to see all cards, and filter by cards assigned to me? Thanks

To the best of my knowledge, the iPad app’s “copy as image and paste” feature doesn’t work: Specifically, “copy as image” seems to work correctly showing a feedback message of the copied part. The “paste” part, instead, does nothing. The same operation on a browser on the pc works; on a browser on the iPad itself (safari), again, doesn’t work. It seems to be a problem of the iPad itself, that is not really recent (iPad air, 4 generation). Someone could suggest how to fix (…in addition, of course, to buy a newer Ipad)? Thank you very much 

Dear Miro Team,My name is Olha Sup, and I am a teacher from Ukraine. Because of the war, teaching has become very challenging, and many of us are looking for effective online tools to support our students.I have heard that Miro sometimes provides free access for educators. Could you please let me know if there is an opportunity to access this free subscription? Thank you very much for your time and for all the work you do to help educators around the world.Warm regards,Olha :) My email: supp.**@gmail.com

Dear Miro Support Team,My name is Kateryna, and I am an English teacher from Ukraine. I work with students of different ages and use digital tools to make my lessons more interactive and engaging.Given the difficult situation in Ukraine, it is not always possible for educators and students to afford paid subscriptions. Miro is a very useful platform for education, and having access would help me and my students continue learning effectively.I kindly ask if it is possible to receive free access to the Starter plan (team size: 1 member) for Ukrainian educators. This would greatly support the learning process and help me integrate more collaborative activities into my classes.Thank you very much for your understanding and for considering my request.Best regards,Katerynaketrin.foster@gmail.com

Today I logged in MIRO, and there are 20+ additional boards showing on my Home screen.  None of them is created by me, I think I might be added by someone. I am unable to leave them.  Please help. I myself created just one board and that is important but this thing is restricting usage.  Please guide how I can remove these boards. In my team there is no one added.  Thanks  

Hi, I was invited to join a board in Miro during the height of the pandemic--so I am on a random professor’s team at my institution. I now need to migrate my boards to my own account (Educational) so I can manage members of my team.Please advise, and thank you. 

I’m using the built-in ‘Roadmap Planning’ template. I have a schedule that covers the whole year, but the width is so wide. I can only see a few months on screen at a time. I don’t want to just shrink both the width and height because then the text gets too small. I just want to reduce the width.What it currently looks like: What I’m trying to make it look like: Using the left or right edge to resize it just makes it worse. I can only make it stretch wider, I can’t make it narrower so I can see more months on the same screen. Am I missing something obvious? Thanks.

I’ve been using the Miro Planner app with Azure cards recently, and I’m curious what determines the sort order of items in a column in the Miro Planner? It doesn’t seem to reflect the Azure DevOps backlog order, and it doesn’t seem to update if I reorder items in a DevOps board.

Hi how can I cancel a yearly subscription from 6 licenses to 1 or 0 immediately w/o waiting for a full year? 

Hello  i’m having issues with one of my users accessing the Miro app on a 9th Generation iPad running iPadOS 18.6.  We are getting an error that says App Initiation Failure: Can't Find Variable: Broadcast Channel after logging in to the App.    we’ve wiped / updated the iPad  reinstalled the most recent version of the AppPlease advise

Our IT folks have been attempting to get a quote for enterprise plan for our compnay from sales for weeks. No one will call or contact us. Because I’m the one pushing for this I’m now helping. I filled out the forms. IT has requested demos.How can we get this information. Is there a number to call?

Hello everyone,We have the following problem related to a name change: A colleague owns several boards and important content under her previous user.Because she changed her last name (and thus her email address), we have adjusted this in our authentication server. She now appears twice in Miro: with her old user and with the new user. The SSO process always redirects her to her new user. She can no longer log in manually with the old user either. However, she urgently needs to back up the content of her old user or transfer it to the new user.According to the FAQ, only she, as the board owner, can move the content; I haven't found a way to do this in my role as an admin. What is the best way to back up or transfer her content?Thank you in advance! Best regardsHendrik

Hey guys,I love the addition of presentations. They make sorting my boards a lot easier.Unfortunately my Ipad Air cant seem to handle the workload. Even on smaller Boards i cant even move the screen. On my laptop/destop everything is fine.Do you think there is a solution planned or do i have to buy a newer tablet…Thanks for your answers and have a nice day :)

when I was trying use frame templates all my shapes was deleted automatically, and I only have de stickers for comments.I tried to restart de navegator but nothing happened, my work and descriptions was in the square shapes but now they gone. help how I can recover my shapes with data? 

Having a couple of persistent issues:the contextual menu hadn’t been opening for a while in Edge, but did in Chrome, and now no longer does in neither copy and sync option never showed up in the contextual menu when it was openingI do have Enterprise license btw Does anyone know how i would get tech support pls?

After restarting my computer, trying to use my Miro board on Google Chrome, clearing my Cache, and using a private browser, I still cannot use my keyboard in my Miro board. I see my classmates able to use the board fine. I can click and drag text boxes with my trackpad, but anything involving the keyboard - it will not work. The two menus on the top left and right of the page are not able to be clicked on, however, the sidebar tool menu can be clicked on just fine.  What is the best way of proceeding? I feel like I have tried everything.   

My name is Nastya, could you please let me know if there are any special programs, discounts, or humanitarian access options available for Ukrainian users?

Dear Miro Support Team,I am Iryna, an English tutor from Ukraine. I teach English for children and adults so I use Miro desk to make the lessons interactive and more interestinf and engaging for students. Due to the current situation in Ukraine, I am kindly ask you for support and provide an access to Miro subscription. This way I would be able to countinue teaching and it would be a great opportunity for ukrainians to extend the knowledge in english language and make the lessons more effective for my students.I would be grateful if you let me know, if there is any possibility to get the access to Miro board and if there is any special programms for ukrainians.Thank you for consideration. I am looking forward to hearing from you as soon as possible!Kind regards,Iryna

I am familiar with putting frames around objects in Miro, and have used them previously to frame a number of shapes into a diagram that I can then move around the board, copy, or drag into a larger frame.  So that I can have a frame that contains a number of related diagrams, with a title.I have been using the new ‘Miro Diagram’ feature to create a diagram in focus mode, and I can see the benefits.  However, when I return to the ‘canvas’ I have a number of diagrams that are essentially each in their own frame, but it is this new ‘Miro Diagram’ container.  I can drag them around my board, as before, and copy them but I am unable to put a frame around them to define a collection and put a title to it. 

Dear Miro Support Team,I hope this email finds you well. My name is Violetta Krykun and I am an English teacher from Ukraine.Having bought a subscription I have recently found out that your company has provided many Ukrainian teachers with bonus upgrade due to the ongoing war in my country.I greatly appreciate the Miro platform for providing me with numerous tools which helped me with work and studies, but at the moment the cost is a challenge.With all my respect, I would like to ask if there are any opportunities for free or discounted subscriptions for Ukrainian users.Would you mind telling me if there are any opportunities or programs available?Thank you for taking the time to read my email and for your understanding. Best regards,Violetta KrykunEmail: violetkrykun@gmail.com

Hi,Recently, I've been receiving a large number of emails from people requesting to join my team (on my business account). These individuals had attended workshops and were invited as Guest Editors to collaborate only during a specific session. They were never meant to become part of my paid team — their access was intended to be limited to that single session only.All of them were able to access the board through the shared link without any issues. They were not added as team members, and none of them reported any difficulty accessing the board using the invitation link.Despite this, I still received dozens of emails in a short time span (around 40 emails within just one minute from the same person) asking to join the team. This issue occurred with several different people.Could this be a bug on the platform? Or is there something they or me might be doing incorrectly?Thanks in advance for your support.

Добрый день! Где посмотреть до какого числ оплачен тариф? Дело в том, что по нашим данным оплата была до ноября 2025, но у нас сейчас бесплатный тариф по какой-то непонятной причине