Questions & Ideas

I click in one place, but the cursor  is much higher than I click, I can’t interact with the objects properly at all!

I swear this was working properly just a few days ago... The 3-dot menu to modify swimlanes doesn’t appear AT ALL when I click a swimlane. This means I can’t modify the colors, nor can I delete them. It still lets me write text and add additional lanes, but I’ve hit a wall because I just need to delete the ones Im not using at this point. This is really frustrating, any help would be appreciated. 

Dear Miro Team,My name is Nadia, and I am writing to you from Ukraine.First of all, I want to say that Miro is a wonderful platform — your board is incredibly helpful, intuitive, and beautifully designed. It has been a gentle and inspiring space for me to organize my thoughts and work.I would like to kindly ask whether Miro currently has any support programs for users from Ukraine.If such a program exists, I would be deeply grateful to receive information about it or to be considered for a free or discounted plan. Access to the expanded features would greatly support my work and daily tasks during this challenging time.Thank you sincerely for your time, understanding, and everything your team does to make collaboration easier and more human.Warm wishes,Nadia

 My name is Lyubov, I am based in Ukraine. Due to the ongoing circumstances I’d like to ask whether there is a possibility to receive free access or special support for Ukrainian users/educators. 

I was on a free trial of your service, and I’ve just been notified that I will be charged R$435.00 soon. I have no intention of continuing the subscription and absolutely do not agree to be charged.It is unacceptable that I’m being told I must pay for a full month I will not use, simply to cancel the subscription. I do not wish to use the service any further, and I am requesting that my subscription be canceled immediately without any charges.Charging users for an entire month after they decide not to continue—especially when no usage will occur—is completely unreasonable. I’m making it clear now: I do not authorize this R$435.00 payment.Please cancel my subscription immediately and ensure I am not charged.

This is more of a bug notification, as I figured out the workaround. Thought it might help others, as well as get it in the queue to fix.I have MIRO boards that I use just for demos. I use synced frames from other MIRO boards. I’m the owner on all of the boards involved. These generally have a lot of team members in them. The same problem was repeated in a private board, as well as the group demo.In the board, I added new frames, then went to reorder afterwards. I never use the “insert frame below” from the frame menu. The new frame would not move from the bottom of the frame order.I played around with it and figured out a solution, but it would be very frustrating if this was a larger presentation. For giggles, I attempted this again on another board and found the following repeatable steps:New frames only, I can rearrange frames without issue. Once I add a synced frame, that frame appears in the list as “Untitled”, even though it has a title in the original board, as well as the pres

While it was very easy to create a new custom field, edit it’s name, add new options, it doesn’t seem like there is a way to delete the custom field.I mean, there’s gotta be a way, right? 

Hi all. I am looking to add apps like Chronos timeline. I am on the Business plan.This post suggests that I should be able to add the third party app access to my boardhttps://help.miro.com/hc/en-us/articles/4404659741458-App-management?But this is not available on my settings  Does anyone know how to fix this? Piper 

Some members of my team have had an issue with music that plays during the timer not stopping when the timer ends. This occurs when I am sharing miro through teams.  does anyone know how to make this stop?

Hi,I want to transfer ownership of 5 boards in a customer team that I’ve been working on, for a customer, as an end of project handover.How do I transfer ownership out of my organisation?I added their boards to a team in my organisation, that is now owned by their user, but had to add that user to my organisation to do the transfer.Their user now has ownership of their team and boards, but when I try to delete that user from my organisation it’s asking for a team member to transfer to...Is there a help page to cover this topic anywhere?Thanks,Paul

Hello, We are experiencing a significant issue with our Miro boards in Education Plan.The team is full, and no further individuals can be added. We had a board that we all had access and now, for some reason, no one can do anything on this board anymore. We are a large study area and almost everyone uses Miro. We all use our study-mail to login.How can we deal with this? Thank you very much and kind regards, P.

I’ve lost the ability to change the node background colour - it doesn’t appear as an option anymore.Why has this been removed? Or has it been moved to somewhere else? Very annoying, when I’ve put together a whole mind map based on our corporate branding colours. 

Hi there,I would need an edcational account (HSLU - Hochschule Luzern) to share my board with my students.How do I have to proceed?Thank you for feedback!Warmly,Isabella

I have an app running on miro platform I want to change URL since I am shifting hosting to another platform how I can change App URL and Redirect URI for OAuth2.0

Die von uns erstellten Miro Boards laden in unserem Firmennetzwerk nicht. Im Home Office funktionieren sie einwandfrei.

Dear community,I am looking for a plug-in where I can describe in written form a user journey, and a flow-chart is created 🎉.An aquivalent to AI diagram maker for FigJam.I would be super greatful for any hints, and I imagine I wouldn’t be the only one 😍CheersMaike

Hi, I have several pages of a book written on a Miro board and now I want to put them into a single Word document.  What is the easiest way to do that?

Dear Miro Support Team,My name is Sofiia , and I am an English teacher from Ukraine. I kindly ask you to consider providing me with free access to an educational or premium plan in Miro.Due to the ongoing war, our region is regularly affected by missile attacks and power outages. These interruptions make it extremely difficult to conduct lessons in a stable environment, and Miro has become an essential tool for organizing interactive online classes, preparing materials, and maintaining communication with my students.Having full access to Miro’s features would significantly improve the quality of my teaching and help me continue supporting my students despite the challenging circumstances.I would be sincerely grateful if you could review my request. If needed, I can provide any documents confirming my teaching status.Thank you very much for your understanding and support.Kind regards,Sofiia

Hi,I found a topic about a gift card, if I leave a review on G2 website.Is it still up? Thank you!Daniel

I don't know where to go to accept the terms of use of Miro AI to activate it and start using it.I'm on a paid license, in my profile there is no Miro AI > Capabilities that I can click on.Thank you! 

I can't edit the team logo image in the education plan. Is editing impossible unless I disband the team?

I have two linked, parallel challenges:I have been granted the educational plan on this email address. Because I needed to work urgently, minutes before I received the email about educational plan being approved, I clicked on the free plan.  I ultimately have one educational email address. however, there are two ‘addresses’ that both link to the one master address. (one is just letters; the other has my name in it). Now, I have two accounts - both email addresses however link to the same email address - but no educational plan (on either of them - despite being approved). Request: Is it possible to merge the accounts into one - and ensure that the educational plan applies? Thanks

Hi all ., I’ve added numerous fields to the jira cards I have in a miro, but when I export the cards to excel it only exports that titles of the jira cards. I really want the key or other info as well… is there a way to do this?? 

I´ve been using Miro Flow since Day 1, and I´m having trouble having it actually read information on Google Sheets. AI is enabled on the board, the google sheets objects are being displayed (and I can edit them on the board), but when using the Flow connects from them into a prompt the resulting document says the agent can´t read the documents - or worse just hallucinates results. Has anyone been able to actually use google sheets as input to a Miro Flow prompt?