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Answered

Cancel my subcription and remove users from my team

  • December 30, 2025
  • 2 replies
  • 25 views
M

Hey support,
 

I need some help canceling my subscription, and I’m running into two issues:

  1. random users: there are people in my business team I didn't invite. I think they were added by mistake.

  2. unpaid fees, because of those extra seats, the system says I have unpaid fees and won't let me cancel.

Since the cancellation is failing, your system keeps retrying my card almost daily.
Could you please clear those users and cancel the subscription for me?
 

Thank you for your assistance!

Best answer by Eca

Hi ​@michlem thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.

    2 replies

    Eca
    Mironeer
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    • Eca
    • Mironeer
    • Answer
    • December 30, 2025

    Hi ​@michlem thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.

    Eca :)
    Robert Johnson
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    • Robert Johnson
    • Volunteer Community Moderator
    • December 30, 2025

    ​For all readers, here are a few settings in the Business Plan to disable, so that team members cannot invite new users, therefore consuming more licenses:

    From the Org/Company level:

     

    And at the Team level:

     

    Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
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