an issue with payment method

Hi @Business Tools 

Sorry to hear about the billing issues. I’ve converted this into a ticket for you and someone will reach out shortly. 

I also have the same problem with the payment^ please help me , tried already 6 cards from different countries and have no luck. How could I solve my problem?

@Olga_Sannikova - I replied to your post here: https://community.miro.com/ask-the-community-45/an-issue-with-the-payment-16528

Same issue. 

Hi @AndiB 

I replied in the other thread you posted in; I created a help desk ticket for you and someone will get in touch to help.

I'm having the same problem.

Hi @Masaki Otake 

I’ll convert your comment into a support ticket, and someone from our team will reach out to you shortly to assist with your payment problem.

Thank you for your patience!

I recommend checking if your cards are enabled for international transactions, as that can sometimes cause problems. If that doesn’t work, you might want to reach out to Miro’s support team for assistance. They should be able to help you resolve the payment method issue.

I'm having the same problem.
 

HI ​@Mohammad Alizadeh 

I’ll convert your comment into a support ticket, and someone from our team will reach out to you shortly to assist with your payment problem.

​@Eca ​@Robert Johnson I am having the same issue, we’ve used multiple credit card issued by Philippine banks, none of them work. I am trying to upgrade to Business subscription. 

​@Cris Denopol 

Are you perhaps attempting to purchase less licenses than you have team members?

For example:

You need to either

1. Remove two team members
2. Just set up a new paid team for yourself and the other member and then
   1. Add that other member to your new team
   2. Move your boards to the new team space

Creating a new team space

You can do this from your dashboard:

And then:

Or, by going to this page:

NOTE: You should be signed in to your Miro account before completing this next step:

https://miro.com/pricing/

I have the same problem - team with only 1 member that can’t be upgraded to Starter plan NOR Business plan because of a “payment issue”. 

Hi ​@Auriane thanks for reaching out! I have your case converted into a support ticket. You should receive a response soon!

I have the same problem, attempting to upgrade from free to business plan, but the card is declined.

I downgraded my paid account to Free tier since a while ago, removed all extra boards and dropped board count to 3. I have no team with member size bigger than 1, yet I am still having this red banner error. When I click to link in the error, ending page & Apps & Team profile leads to 404 within app, same with website. My CC having problems so I cannot use it anymore. should I open new account?