Hello Miro team,
I’m posting here because I’ve exhausted all available self-service options and cannot find any direct support contact.
I cancelled my Miro subscription over a year ago, yet I am still being charged every month. I only recently noticed the continued charges on my payment method.
What I’ve already tried:
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Followed the cancellation instructions on your Help Center
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Converted to free billing (no clear option to cancel)
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Looked for a direct support or billing contact (could not find one)
What I need help with:
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Immediate cancellation of this subscription
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A refund for the period during which I was charged after cancellation (or at minimum, investigation of the billing error)
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Guidance on how this can happen without an active subscription clearly visible
I’m happy to provide:
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Account email
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Transaction IDs
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Screenshots of billing history
…but I don’t want to post private information publicly.
This situation is quite frustrating, especially given the lack of direct billing support channels. I’d appreciate a prompt response from the Miro team.
Thank you.
