Questions & Ideas

Hi, I reduced the number of members from 10 to 3, but it still shows 10. I’m trying to get a subscription for 3 people, but the system is trying to charge me for the 10 members I previously deleted. Please advise.

Dear Miro Support Team,My name is Viktoriia, and I am an English educator based in Ukraine. I am writing to express my sincere appreciation for the platform you’ve built; it has become an essential tool for keeping my lessons structured, interactive, and highly engaging for my students.I currently teach a diverse range of learners, from children to adults. My goal is always to provide high-quality instruction while ensuring that classes remain affordable and accessible. Given the ongoing challenges in Ukraine, I would like to kindly inquire if there are any opportunities for Ukrainian teachers to access Miro through a free subscription or a special educational plan.Thank you for your time and for everything you do to support the global teaching community. I look forward to hearing from you.Best regards,Viktoriia 

Dear Miro Support Team, My name is Alex, and I am an English teacher based in Ukraine. I would like to start using Miro for all my lessons and it has become a useful tool. I’m definitely sure that upgraded version would help me improve the quality and interactivity of my lessons. My students are fond of this platform as well, because it is incredibly convenient.I have recently learned that Ukrainians might be eligible for a free subscription and I was wondering what steps I should take to apply.Thank you for your time and support. Best wishes,Alex

Access to your account data is restricted by policies within our organization. Please send in an IT Helpdesk ticket with the full Error Details (click on the Error Details and copy-paste).Thanks!Request AccessIf you are a developer of Miro for Google, see error details.Error 400: access_not_configuredGot this error and don’t know if it’s something on my company side or from Miro.

Dear Miro Support Team,My name is Julia, and I am an English tutor from Ukraine.I am writing to kindly ask whether it would be possible to receive free or discounted access to Miro’s premium features as part of any support program for Ukrainian educators. Due to the ongoing war and the difficult financial situation in Ukraine, it is hard for me to afford a paid subscription at the moment.Miro is a very important tool in my work. I use it to create interactive lessons, organize materials, explain topics visually, and collaborate with my students online. It helps me make my classes more engaging, clear, and effective.I would be very grateful if you could consider my request and let me know whether any free access, educational plan, discount, or special support is currently available for Ukrainian teachers.Thank you very much for your time, understanding, and support.Kind regards,Juliayuliasachkovskaya91@gmail.com

I already have an account on the service and wanted to change the email address linked to it, as I’ve set up a new primary email address. I changed the email address in the settings, and an email with a link arrived at the new address. After clicking the link, I was asked to log in (for some reason), so I chose the option to log in via Google, after which it simply created a new account, unrelated to the previous one, on which I had wanted to change the email address. I deleted the newly created account and went back to the old one to resubmit the email change request – as a result, I can no longer create or log in to an account with the new email address (“The allowed number of accounts is exceeded. Please use a different email address.") and I cannot receive a password reset email to the new address (if, as the notification states, an account for that email address already exists).I have already given up on the idea of changing the email address on the old account, but how can I simp

Hi Miro Team,I’m Valeriia, a student from Ukraine and a big fan of your platform! Miro has become an essential part of my studies thanks to its versatility and ease of use.I’ve heard that you offer free access or special plans for Ukrainians, and I would love to take advantage of this opportunity. Could you please guide me through the application process? I’d like to know the next steps to get started.Thanks again for building such an amazing tool and for supporting the community.Warmly,Valeriia

Hi I had a premium miro account attached to a company email, through which I invited my personal gmail to work on the boards. I left the company, my company email is deleted, but the boards are still under that email.This means that I cannot delete them or invite others as my personal gmail is not the owner, but the owner does not exist anymore. It is also not possible for me to make any more personal boards as my limit is reached through the boards I can access from my company email.How can I delete those boards, so that I can own my own boards?

My plan shows as “free” but i was charged a subscription fee. Please cancel my subscription and reverse the recent charge. 

Hello, Our organization has used the free version for some time and like the Miro tool, we are undoing a process so we can get the paid version. We needed a GDPR check done by our Data Protection Officer. He looked at the links to the DPA and GDPR Privacy Policy by Miro and said that Miro was likely compliant but we need a Transfer Impact Assessment to finalize the review. Specifically he said (emphasis mine): "According to https://help.miro.com/hc/en-us/articles/6491838039570-EU-Data-Center-Residency, all data processed by Miro is stored exclusively on servers in the EU. The main data center is located in Ireland, with a second data center in Frankfurt. However, the following functions may involve data transfers to the USA:- When personal data is shared in the context of customer support- If users choose to share data with integrated third-party providers- Data processed by sub-processors, sub-processors can be found at the following list (https://miro.com/legal/documents/Miro-Current

A number of AWS icons/elements have turned invisible on multiple diagrams.  You can select and move the icons, but they remain invisible.  I have tried to move them to front.  I have duplicated them and the copy is also invisible.  I have tried to ‘switch type’ to another type, and it works, but it is still invisible.  I have duplicated the diagram, still invisible.  I have tried incognito mode and a different browser.  I have tried a hard reset on the diagram.  I have toggled hardware acceleration.  I have cleared my browser cache/storage.  Nothing seems to work. It is not all AWS icons, just some of them.One oddity, I can change the color, and the icon shows up with the selected color.  Typically, any color changes of an AWS icon is ignored.I was planning on just manually redoing the diagram, but then notice it has happened to multiple diagrams.Any ideas how to fix it?Invisible AWS Shapes 

Hello Miro Support Team,My name is Anna, and I am a student from Ukraine, specifically from Kharkiv. Due to the difficult circumstances in my country, my life situation has become quite challenging.At the moment, I am working as an English teacher while continuing my studies. My students are also from Ukraine, and many of them are going through difficult times as well.For us, the opportunity to create bright, interactive lessons in Miro really helps us stay connected, engaged, and motivated. These kinds of creative online lessons make a big difference — they bring us together and help create a positive and supportive learning space despite everything that is happening around us.I wanted to kindly ask if there might be any possibility of receiving a free subscription or temporary access to a paid plan, even for a limited period of time. It would greatly help me continue creating engaging lessons for my students and support them during this time.Thank you very much for your understanding

Hello. It was time to pay for the subscription when I discovered that I had accidentally added 10 people to my team but in reality I am only one person on the team. But after that I deleted them I received a message that I need to pay 180$. Although for one person I only need to pay 20$ (for bisuness plan for 1 person at team). I want to pay 20$ but I can't do it because they ask for 180$. What should I do in this situation?

I am noticing that the current mermaid version in the miro mermaid plugin is mermaid 10.9.3, is there any way to get a newer/current version of mermaid in the plugin?  

Hello community,  We have been experimenting with the timeline feature to create some roadmaps. Is it possible to hide nested object links shown with red on the image below? Best, Torehan

Hello Miro Community!Hope I’m not missing something obvious here.  :-P Had high hopes I could configure the Action Shortcut button to generate an image based on stickies within a source frame.  Unfortunately what is generated was completely disconnected to what’s in the frame.  I’ve tried turning the stickies into Text, Jira Cards, a Doc, etc., and none seem to get “picked up” by the AI image generator.  Given the “Source (Optional)” option stays active when you select “Image” in the dropdown above, and frames are your only Source options, what exactly is the AI able to pull from the Source frame?  Any thoughts? 

HiI am a member of a team on an Educational plan. We need to remove some other members that are no longer working for us. If I go to ‘members’ and click the three dots, there is no ‘delete from the team’ only ‘user details’. How can I manage this?Thanks!Laura

With 100 licences conferred with the Education program, I want / need to wrap good data governance around or use of Mira - specifically, I need to bring Mira access control within our existing and robust Microsoft Entra Single-Sign-On (SSO) service.  I recognise Mira has SSO within the Enterprise tier, but how do I access this specific function to protect the assets of our Charity.Thanks in advanceGuy

Hi there, I’m trying to export my board as an image with pdf vectors and I always get the same error message : I there anything I might be missing? some limitations ? (I want to have an really high res zoomable view of my board (max image res isn’t enought) thanksCC

  Since we've upgraded our version of JIRA from 9.9.1 to 10.3.8 JIRA cards no longer work and we can't create an application link within JIRA config. I know some API's were depreciated in 10.3. X onwards. Could this be why? Any advice or support on this please?  Thanks 

hey can we move the “Convert to Jira issue” on the left it totaly messes up the easy UX you had. It is the most used option to change objects and now you put the jira button there… I know 20 miro users who do not use jira.  

Hi, I have read  Education Plan Help Center article and understand the steps to change team admin on education plan.  However, it’s not clear how to handle someone who is current Admin but needs to remain part of the team.If current Admin leaves the team and transfers the admin role, can they STAY or REJOIN the team without losing boards / input that they have created?  Before attempting it, we need to be certain the current admin will not lose content.

I am a student and my university has created a board and given me edit access. I can access the board via a link but I cannot find the board on the desktop dashboard as it doesn’t show boards of teams I am not a member of. Is there a way to view all boards I have edited/accessed without having them grouped by teams on desktop

I purchased a company subscription on my personal card. I no longer work there, and I cannot access their account. I must cancel that subscription and waive the current charges. I have contacted my credit card company, but it will be easier to work directly with Miro.

I would like to downgrade my plan to free and then be able to accept new members in free plan also, but currently this is not possible in my billing settings