Questions & Ideas

Hello Miro Support,My name is Mariia, and I am a German language teacher from Ukraine.I teach German online and use digital tools to create interactive lessons and learning materials for my students. Miro would be very helpful for organizing lessons, visual explanations, vocabulary practice, and collaborative activities during online classes.I have learned that Miro has supported Ukrainian users and educators, and I would like to ask whether it is possible to receive access to one of the paid plans under your support program for Ukrainians.At the moment, purchasing a subscription is financially difficult for me, but I would be very grateful for any assistance you can provide. If necessary, I can provide additional information confirming my teaching activities.Thank you for your time and consideration.Kind regards,Mariia ShpakUkraine  

Dear Miro Support Team,I hope you are doing well.My name is Liza, and I am an English teacher from Ukraine. I use Miro extensively in my online and offline lessons to create interactive activities and help students stay engaged in the learning process.As you may know, many educators in Ukraine continue teaching under extremely challenging circumstances due to the ongoing war. While we strive to provide high-quality education for our students, financial limitations often make it difficult to afford professional educational tools.I would be very grateful if you could consider granting me access to a free educational subscription or any special support program available for Ukrainian educators. Miro has become an important part of my teaching, and access to premium educational features would greatly improve the learning experience of my students.I am happy to provide any documents confirming my teaching status if required.Thank you for your time, consideration, and support of educators du

Dear Miro Support Team, my name is Yuliia and I’m and online EFL teacher based in Ukraine. I teach Ukrainian students online but due to the war we are working under unstable conditions that include power cuts and financial difficulties. Miro helps me to keep my lessons structured and engaging and has become essential for my work. I would like to ask you if there are any options for providing free access to Miro for educators in Ukraine. Any support would be greatly appreciated and would help me continue teaching effectively during these challenging times. Best regards,Yuliia

Good morning,I,m trying to apply for the Education plan, but I need to have an email belonging to the educational institution domain and the university doesn´t provide one.Could you help me?There are the links:https://drive.google.com/file/d/178x39JVt7kOk2tuT6E5_NndYf6BCh4jw/view?usp=sharinghttps://drive.google.com/file/d/1R6kuLu4zL6cZJ3sH0TQzvo6hATWNOGId/view?usp=sharinghttps://inscricoes.unicesumar.edu.br/Thank you very much,Roberta Moura

Dear Miro Support Team,My name is Kateryna Savitska, and I am an English teacher from Ukraine. My work is dedicated to helping children and teenagers learn English. It is a skill that can open doors for their future, especially in such uncertain times.Miro has become a truly invaluable part of my classroom, whether I’m teaching in person or online. I use it to build colourful, interactive boards filled with vocabulary games, grammar puzzles and collaborative projects. For young learners, the visual and hands-on nature of Miro makes lessons much more engaging and helps them stay focused, even when learning from home.Because of the ongoing financial hardship caused by the war in Ukraine, I cannot afford a paid subscription. Still, I feel a strong responsibility to continue offering my students the best possible learning experience, no matter the circumstances.I’m writing to kindly ask whether I might qualify for a free Miro Starter or Business Plan, or if there is any support programme c

Hello Miro Team,My name is Tetiana, and I am an English teacher and a tutor from Ukraine.I use Miro to create interactive lessons and educational materials for my students. I would like to ask whether Miro currently offers any free subscription plans, discounts, or support programs for Ukrainian educators.As a teacher working with students online, Miro is an incredibly valuable tool, and I would be grateful for any information about available opportunities.Thank you for your time and consideration. I look forward to hearing from you.Kind regards,Tetiana

Dear Miro Support Team,My name is Anna Malakhova, and I am an English teacher from Ukraine. I teach children, teenagers, and adults online and use interactive digital tools to make my lessons engaging and effective.I truly enjoy using Miro because it helps me organize lesson materials, create visual activities, and collaborate with my students in an interactive way.Due to the ongoing war in Ukraine and the current financial challenges, it is difficult for me to afford a paid subscription. I have learned that Miro has supported Ukrainian educators by providing complimentary access or subscription assistance, and I would like to kindly ask whether I might be eligible for such support.Receiving access to Miro Premium would greatly help me continue providing high-quality education to my students and create even more engaging learning experiences.I would be happy to provide any documents confirming my teaching status if necessary.Thank you very much for your time, understanding, and support

me cobraron el upgrade y no puedo modificar mis archivosque debo hacer para poder seguir trabajando?

I recently signed up for a Miro free trial. Unfortunately, I didn’t get warning to cancel the trial before it ended, and my account was subsequently charged for a paid subscription.I would like to cancel my subscription immediately, as I no longer plan to use Miro's services. I sincerely apologize for overlooking the trial expiration date.If possible, I would also like to kindly request a review of the charge and ask whether a refund or waiver could be considered as a one-time exception, since the subscription renewal was unintentional and I have not intended to continue using the service.I understand that this may be subject to your billing policies, and I would greatly appreciate any assistance you can provide.Thank you for your time and understanding. I look forward to your response.Kind regards,Divany 

Hi there, My old business partner has logged me out of my email address that was linked to miro. I was just charged $500- even though we dont use miro anymore (for about a year). I wasn't aware of our biling or that we were still subscribed! I need your help 1. logging back in + 2. request a refund. I have several miro accounts so this one belongs to my current job - not the issue.  Warmly, Jen

Hello,I don't know how to change the license for users on my account from a full (paid) license to a free license.

Hello! I am an educator at Uteens (Universal University), running long-term programs for teenagers. My institution does not provide me with a custom educational domain email address, so I only have my personal email. Could you please assist me with a manual review for the Miro Education Plan? I can provide all the necessary proof of my employment and teaching status. Thank you!

Hi, Miro Community!I have been using Miro and still enjoy it very much, but I would like to request a refund for an additional user who wasn’t added to my account, even though was never in my admin panel. I truly hope that the Miro Support will understand my situation and accommodate my request by refunding the charges for these 10 months. Also, there is no option to change it. Thank you very much!

We recently received Miro Credits via the Miro Startup Program. I received details that showed the following screenshots.But when I try to do this, I get the following, with no option to use the credits.  Is it because I use euro? I didn’t use the credits before. I just received 10 days ago (they say I have 6 months to use them.

hello, i use the miro service for private, i dont need team account, how to upgrade from free to paid subscription without tax number please ?

Hello Miro Team,I am a self-employed teacher from Ukraine, teaching English and German online and offline to students of different ages and levels.I create lessons and interactive activities for my students to help them learn effectively.I would like to request free access to the Education Plan so I can use Miro to develop engaging, interactive lessons.I am providing some photos of my lessons with students as proof of my educational background.Thank you very much for your support!Best regards, Miskevych Kirill 

Quero saber como transfiro a administração financeira do contrato para outra pessoa.

Hello, I am very grateful to hae the Education Plan. I am changing schools, how can I go about transferring all my boards so that I can use them at the new school? Are you able to just change my account information and login or will I hae to transfer all the boards over manually?Thank you,Sarah 

I am writing to get specific feedback on my recent event submissions for the GCELT campus. My applications were rejected with the notification: "Your event doesn't apply Miro Meetups visual guidelines. Please update and reapply."As an enthusiastic Campus Ambassador, I want to correct this immediately. Despite the calendar omission, local traction is strong—we already have over 40 students registered.Could you please clarify where my Luma pages are violating the guidelines? You can review my previous submissions here: https://luma.com/faxm29wq https://luma.com/g2qpj4fd https://luma.com/zfsgtrfn I want to resolve these visual compliance issues right away so my future events can be officially approved. Thank you for your guidance.Best regards,Earth Kumar Roy Miro Campus Ambassador

I work best if I can see the whole year in an Annual Planner which is organised horizontally. So January stretches from left to right, then underneath is February, etc. I need this to sync with Google Calendar. So when I make an entry into one or other of these two tools, it syncs to the other. Ideally this would all link up in some sort of project management software like Asana or Monday.com or Trello. I'm finding it difficult to figure out if this is possible. Can any experts help me figure this out? Even if this is not a current option, this could be a useful functionality to develop, to put one of the innovative project management software platforms ahead of the competition. Who can help?!?! Thanks!

We are looking to buy an annual subscription for Miro Starter for our team (about 20 people) but have urgent payment deadlines for making card payments this year. Can the invoicing be paid via Purchase Order? We’re UK based. 

hello, i cant change profile setting from team to single and payment process fail : how to keep boards for single subscription please ?

I am trying to automate replacing hundreds of images on our Miro boards via PATCHing the image.This works correctly for images that maintain their original aspect ratio, but for those that are cropped (e.g. to a circle, arbitrarily or otherwise) there is no mechanism for me to access the existing crop information and apply it to the new item.Please could you provide either a crop API or a mechanism to replace an image in-situ while preserving its crop data. 

I noticed presentation mode has changed, and most importantly the unhide frame button is now missing. We use to be able to see a list of all the frames (now it’s a pop up at the bottom corner which is fine), but there’s no way of unhiding as a owner/presenter of the board. This is a huge flaw that detracts from the experience. Unless i’m missing something, i need to end presentation mode, unhide, and have participants rejoin the presentation which is a huge negative to the experience. Am i missing something?