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Question

neo and morpheus help me with my board, P L E A S E !

  • July 27, 2026
  • 11 replies
  • 90 views

Subject: Request for Recovery of Accidentally Deleted Miro Boards

Dear Miro Support Team,

I hope you are doing well.

I am writing to kindly ask for your help regarding an accidental deletion of my Miro boards.

Approximately 48 hours ago, I mistakenly deleted several boards that contained months of work, including technical documentation, study materials, diagrams, mind maps, and project planning. At the time, my workspace had become view-only, and I misunderstood the situation. Believing I no longer needed the boards, I deleted them without creating a backup. I deeply regret this mistake.

I am the sole owner of these boards, and they are extremely important to me. Losing them has had a significant impact on my personal studies and ongoing projects.

I understand that I am using the Free plan and that recovery may not be guaranteed. However, I would be sincerely grateful if your team could check whether these boards can still be recovered from your servers or through any internal restoration process.

If you need any information to identify the boards, I will be happy to provide:

  • My account email address
  • Workspace name
  • Approximate board names
  • Approximate deletion date and time

I truly appreciate your time and consideration. Thank you very much for reviewing my request. Any assistance you can provide would mean a great deal to me.

Kind regards,

11 replies

 

Mapa EG

Data da exclusão: 26 de Julho de 2026 às 14:00hs aproximadamente.


Eca
Mironeer
Forum|alt.badge.img+5
  • Mironeer
  • July 27, 2026

hi ​@Wagner Mattos thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly. 


Hello,

Thank you very much for your help and for converting my request into a support ticket.

I really appreciate it. These boards contain a significant amount of important work, and I hope the team can review whether they can be recovered.

I look forward to your response.

Best regards,
Wagner Mattos

 


The boards no longer exist. I deleted the original account because it only allowed me to view the boards and not edit them.After that, I created a new account using the same email address, hoping I would regain editing access. However, the new account is completely empty and none of the three boards or their contents are there.I'm hoping the support team can check whether the boards from my original account can still be recovered.


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Hello Gray,

Thank you very much for your continued support and for taking the time to investigate my case.

I remembered an important detail that may help.

There was a team with two members, using the accounts w**@gmail.com and w***@gmail.com . The owner and creator of all the boards was w******@gmail.com .

The Free plan workspace contained three boards. I remember two of their names:

  • EG MAP
  • BOOKS

Unfortunately, I cannot remember the name of the third board.

These boards are extremely important to me. They contain knowledge, notes, and mind maps that I accumulated over approximately two years, starting around 2024. Losing them has been very difficult, and I sincerely hope they can still be recovered.

I truly believe that, with your team's expertise, it may be possible to locate my original workspace or account and recover the boards.

Thank you very much for your dedication and hard work. I imagine investigations like this are quite complex and require significant effort. I genuinely appreciate the time and attention you are giving to my case.

Thank you again, and I look forward to hearing from you.

Kind regards,

Wagner Mattos

 

 

Hello Gray,

Thank you for your reply and for investigating my case.

As far as I remember, I only had one Miro account associated with w***@gmail.com .

Originally, I had three boards in this account. At some point, I lost editing access and could only view the boards. Thinking this was an account issue, I made the mistake of deleting that account and then creating a new account using the same email address, hoping it would restore my editing permissions.

Instead, the new account was completely empty, and all three boards disappeared.

Unfortunately, I do not have another Miro account that I know of.

Regarding the board links, I am currently trying to recover them from my browser history and old email notifications. I will send them to you as soon as I find them.

If it helps, I was the only owner and creator of the three boards, and they were deleted approximately 48 hours before I contacted support.

Could you please check whether the original account associated with this email address still exists in your system or whether the deleted boards can be recovered from your backups or internal records?

These boards contained a significant amount of work, and I would greatly appreciate any effort to recover them.

Thank you very much for your assistance.

Kind regards,

 

 


Eca
Mironeer
Forum|alt.badge.img+5
  • Mironeer
  • July 28, 2026

Hi@Wagner Mattos, It looks like your reply to the support ticket was sent here in the community forum by mistake. Our support team has already responded to the ticket, kindly providing the additional information needed for further investigation. Here's the ticket number - #1005257.

 

Also, please note that I removed the email address and other personal information mentioned in the public reply for security purposes.