Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,725 Topics
  • 22,676 Replies

6725 Topics

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Diana KerimovaBeginner
posted in Ask The Community

Connecting a graphics tablet

How to connect a graphics tablet to the Miro board so that you can draw and control it trough the tablet?

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Apollonia
Mironeer
1 year ago
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tsuriboyNew Here
posted in Ask The Community

How can I get rid of this guide?

 

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T
1 year ago
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Adam StangerNew Here
posted in Ask The Community

MIRO board not loading

We have multiple users trying to load our board with swim lanes etc and it is not populating our board.  Any ideas? 

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L
1 year ago
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Ben AfiaBeginner
posted in Ask The Community

How to delete unwanted frames

I’ve copied some design elements from one board to another and it seems to have kept frames. When I try to delete the frames in the frames panel on the left, the design elements delete as well. How can i keep the design but reset the frames?thanks

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O
1 year ago
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SpadarSamNew Here
posted in Ask The Community

A problem with boards downloading

Hi, Miro ( Hope anyone from the Team will see it, cause free plan users don’t have full value support).About two days long I started have a problem with my boards downloading.I use mostly desktop version and any of my 3 free boards can’t fully download (online version has the same trouble, and yes I’ve tried all the solutions you provides at troubleshooting page). I could relate it up with the boards sizes or a number of people working with me, but at least one of my board is pretty simple (has no pinned docs, heavy files, etc) and have the same problem, and there are no people have an access to any of my boards. So what should I do? Is there any hope that everything starts working as before?There wasn’t such a problem till about the 8th of December. Every board worked fast and smooth.Thanks in advance for your reply and help.

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S
1 year ago
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MhohnenNew Here
posted in Ask The Community

Miro with Zoom video

I cant seem to work out how to work Miro with zoom.I have the app installed, i can create and share a board - but how do I enable my meeting participants to edit the board - that confounds me.Do they need to first create a miro account? Thank you for any help

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1 year ago
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KrystleNew Here
posted in Ask The Community

[RESOLVED] Cannot add some Templates to a board

Not sure if others are experiencing this, but when I go to use a template I’ve chosen, nothing appears. I’ve tried different browsers, different computers, accepted cookies, etc. but to no avail. 

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AgileExponent
1 year ago
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Quinn BuzzardNew Here
posted in Ask The Community

[RESOLVED] Embedded Miro Board Jumps to Top

Currently I have a google site with my Miro board embedded as an iframe near the bottom of the webpage. Just recently I started experiencing an issue where whenever I create a sticky note on my Miro board my google site unexpectedly scrolls halway up the webpage. Would love if someone could shine some light on the issue and help me out. Thanks!

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Robert Johnson
1 year ago
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Zakka FauzanNew Here
posted in Ask The Community

Removing Payment Method

My miro board, with some colleagues, are using my credit card. Now that I no longer work there, I want to remove my credit card as a payment method. Is there any way to do that? I’ve read this thread, but I can’t see any link related to “Miro Support” PS: We’re currently on Free plan (since I have no longer extended the subscription), but my ex-colleagues wanted to upgrade it back.

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Z
1 year ago
Christoph Möbius
Christoph MöbiusBeginner
asked in Ask The Community

Bring frame to front / send frame to back / stack frames

I just stumbled across the (now?) missing feature to send a frame to back or bring it to front. When is this supposed to come or return? In particular with nested frames, colored frames help a lot to easily identify boundaries between frames. Yet if one creates a surrounding frame after the nested frames the surrounding frame is always on top the nested ones and its color hides the colors of the nested frames. The only workaround seems to duplicate each nested frame so that they are created after the surrounding frame and are thus now on top the surrounding frame, then rename all of them and delete the original ones. Which is cumbersome and a waste of time. 

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J
1 year ago
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Fabian Marx
posted in Ask The Community

Is miro still the tool to use? Miro seems to focus on fancy features instead of solid basic functionality.

Hello together, I am an educator and consultant, using miro with arround 75 new people per year and in different companies. I wonder, If miro is still the tool to use. What do you think? Following problems my customers and I struggle regulary with: 1. Slow PerformanceWith every new feature, miro seems to get slower and slower. If I need to reduce my content to a very limited number, I don't see any advantage of having all the features like diagrams, etc. Often the loading of the tools take longer than brining the board content up. 2. Feature OverflowI work with people that are not familiar with technical tools by default. So they are getting really overwhelmed with the tools and possibilities. It would be great if I could present a faster and limited board view for my participants.  3. Odd Navigation and SelectionI get used to the many discussed right-click move arround, to be fair. But there is another problem. I want to select multiple elements drawing a box around with left click. T

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Robert Johnson
1 year ago
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Philipp KarchBeginner
posted in Ask The Community

mindmaps: How to order alphabetically?

Hi all, is it possible to order the mindmap nodes alphabetically?Thanks and bestPhilipp

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R
1 year ago
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Amir AnsariBeginner
posted in Ask The Community

[RESOLVED BUG] How to change the Preview of a Custom Template

How can I update the preview area of a template?  

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Robert Johnson
1 year ago
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milesdevNew Here
posted in Ask The Community

Unified right click menu regardless of element

Why is “duplicate” function appearing when i right click on some elements, but when I click on phone wireframe, it isn’t there.  I am then forced to fumble thru to find it. Then I see it is tucked away in three dots.  Just make something useful like this part of right click.  

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1 year ago
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Florian HeinNew Here
posted in Ask The Community

Voting for users withiut license without edit permissions?

Hello, first question here.I was wondering if I can share a link to a board for users without a Miro account/license that enables them to be able to cast votes without having to enable edit permissions for the link. Without it guests can access the board but every couple of seconds they get the pop-up that notifies them”Voting session started”. The guest clicks “Join now” but the pop-up re-appears.Any idea if I did something wrong here? Thanks for the help.

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F
1 year ago
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elioBNew Here
asked in Ask The Community

How to integrate chatbot to Miro?

I have seen teams app facilitating the integration of third party chatbot applications. Can we do the same with the Miro? I believe that Chatbots, as ai services application will help to improve the interaction between team members. Do you think it is possible to implement the application? 

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Apollonia
Mironeer
1 year ago
V
Vincent Ducret CLNew Here
posted in Ask The Community

Estimation App - How to stop/cancel it?

Dear all,Someone who has access to one of our boards triggered the Estimation App. From now, everytime we are connecting back to the Board we got prompted for Estimates …We can’t figure out who with Edit access did this to our board. I’m Team Admin on Miro board. Is there a way to cancel this Estimation task?Thanks a lot for your responseVincent

1
Apollonia
Mironeer
1 year ago
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Purple SoftwareNew Here
posted in Ask The Community

[KNOWN BUG] How can I add a new node to my Mind map with the iPad + Apple Pencil?

Hi, the problem I have is that the + symbol overlaps with the resize button when trying to add a new node with the iPad. If I zoom in a lot I’d get to do it, but having to zoom in all the time would be very counter productive. I’ve attached screenshots on what I’m experiencing. Is there a workaround to this using iPad with Apple Pencil? Plus symbol when I zoom in a lotOverlap in normal view 

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1 year ago
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Harald GBeginner
posted in Ask The Community

Mind Maps break / currupt– what can I do?

Hi there,I use mind maps a lot and often this error occurs: Suddenly the mind map has no center anymore, just branches. It is then not possible to use the Mindmaps anymore. I usually end up recreating them from scratch. This happens to me with MindMaps of all sizes. And it happens not at a specific action. Can anyone help me?Thanks! 

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1 year ago
Richard Becker
Richard BeckerBeginner
posted in Ask The Community

Miro badges not displaying in Miro Community profile

Hello!I aquired all of the Miro badges a little while back, but have noticed that on my community profile it says I have not received any badges yet… They are there in my Credly account, and Miro Academy, but I can’t find any way to connect them to my Miro Community account. Any help solving this would be greatly appreciated.

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Richard Becker
1 year ago
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Mykola BashlakovNew Here
posted in Ask The Community

Sunsetting Web Page Capture sucks! Bring it back!!!

This announcement is sunsetting the web page capture feature: https://help.miro.com/hc/en-us/articles/7627352304146-Sunsetting-Web-page-capture- This is not good, it was a great feature, bring it back please, we’ve been using it and I’m sure many other customers too. Bring back the Web Page Capture!

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E
1 year ago
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Michal BergmannNew Here
posted in Ask The Community

Sharing specific boards with the new team member

Hello, I would like to add a user to our Miro team who can open and work only on specific boards. The person is an external collaborator so I would like to select only a few boards that the person can edit and don’t touch other projects (we have dozens of projects in the Miro). Can you help me with how I can achieve this? Thanks, Michal

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Apollonia
Mironeer
1 year ago
T
Toni RosatiNew Here
posted in Ask The Community

create multiple sticky notes

I hate going back to the tool selection each time I want to create a sticky note. I’d like to select the tool and then every time I click or hit enter (like trello) it creates a new card/sticky.

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Robert Johnson
1 year ago
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Asim SuvediNew Here
posted in Ask The Community

Listing Miro In My Site

Hi, I'm founder of pmstack.io -  https://pmstack.io/nav/tools - a site where product managers can find best tools for product management. We've listed Miro in our site based on your press kit and I wanted to make sure we follow process for getting permission to list Miro in our site.Could you please confirm if this is ok and if you have any affiliate program we can participate in 

3
Manouska J
Mironeer
1 year ago
A
AsiyaNew Here
posted in Ask The Community

PDF pictures do not download

I started using the new MacBook/safari and the pdf files stopped downloading, maybe somebody knows what should I do? 

1
Robert Johnson
1 year ago
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