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I cannot see a way to delete this or mark it resolved.  But, I found out the issue was due to maximum resolution, not size.=================System InformationOn a Mac, I am using both the desktop app and latest version of browsers (Chrome, Edge, Safari).Screenshot:https://ibb.co/cDmSTm4 Problem DescriptionWhen attempting to add an image to my board, I am receiving an error message which states that the file size exceeds 32MB.  Neither file exceeds 2.1 MB.I have tried both copy/paste, as well as dragging a file from Finder on to the board.This problem has occurred intermittently, if some variable is different between when it works and doesn't, I am unaware of it.  It is currently blocking my work on a time sensitive project.Any help that anyone can provide would be greatly appreciated. 🙏 

Since last week we are having issues with the planner widget set up with Azure Devops. It imports the tickets and iterations from Azure but you cannot move the cards around between the columns. I get the error: ‘Sorry something’s wrong. Please try again later’. So I have been trying for two weeks and nothing changes. I can import cards and export stickies to tickets manually though so the integration seems fine.I tried on different instances of planners and different boards.Any idea what is happening? 

Simple like that. I have left all teams, but I don`t have a default team to be mine where I can be alone with my own boards. Also I can`t create one… what to do?

Hi all,I have 85 frames, when I tried to insert a new one, not thing happened.I tried copy / paste or insert a new frame or in the Frame the "+" but nothing happenedIs it a bug or a limitation? Many thanks, Benoit

Please be so kind to let me know if I have access for editing and creation boards to my FREE RUSSIAN ACCOUNT (owners of boards) and colleagues.

This is my miro board stuck on loading screen

Всем привет. Мне не приходило письмо с блокировкой. Я оплачиваю подписку с карты Казахстанского банка.  Я пытаюсь понять, по какому признаку будет блокировка. Я читал в других обсуждениях про то, что IP не влияет. Это я понял. Там указывается формулировка “Страна в которой была зарегистрирована команда” Просьба сказать, куда посмотреть, чтобы понять, команда/аккаунт зарегистрирован в России/Белоруссии или в другой стране Не хочется понять, что ты попадаешь под блокировку тогда, когда тебя уже заблокировали Спасибо. 

Is there a way, when adding Jira cards to the board, to filter the list based on release/fix version? 

I tried the AI feature to summarize sticky notes and resources that my students posted to a board yesterday and it worked perfectly. I tried it today and I just get a blank untitled doc, I’m not sure what I’m doing wrong???? I highlighted the contents>clicked AI tool> and chose “summary” but I didn’t get anything like what I got yesterday when I tried.

Hi everyone,About 4 months ago I was working on an affinity project in excel and was pleasantly surprised to discover that bulk pasting colored cells into Miro from Excel created stickies of comparable colors. This was awesome. However, this no longer seems to work. Copying from Excel and pasting into Miro gives me yellow stickies regardless of the colors in Excel. In contrast, this still works when copying from Sheets. For NDA reasons, I cannot use Google suite at my company.Can someone confirm that bulk pasting colored stickies from Excel still/no longer creates colored stickies in Miro? Am I just not doing it right? Have I lost my mojo?Thanks//A

Dear Miro Community & Team, Could you help me to clarify some information concerning my Education plan, will I have an access to it after 12th of September, or I will be able to use only my free account if it’s registered in Russian Federation?Today I’ve received new letter from you, and now I am puzzled.

I’m grateful to have found the Framer 2.0 app that allows me to extract a PDF file and create frames from the pages quickly. I wonder if I could lock multiple separate frames all at once (I want them still ungrouped from each other after locking them). Is this possible or is it something I have to do manually, one by one?

I am new to supporting Miro, please accept my apologies.We have a Miro Enterprise accountI have a user who would like to be able to share Miro boards so anyone with the link in our organisation can edit.Can this be done at an organisation level, or can it be applied to specific Teams?If they want people to be able to edit, do those people need a full license?

Hi All, I have been through the previous posts on this fault, black screen, and tried the solutions but no joy.  - restarted laptop - tried another device (mobile) - downloaded the Miro App  - I can’t copy and paste content to another board becuas I can’t see the content to copy itThe black screen is on both my laptop and phone. I have the paid version.My only thought is a guest has jumped on and done something (!) or there is too much data on the Board? Any help would be much apprecaited as this is client work and is looking bad n me as I introduced them to Miro. Thanks in advance, Ewan  Update - now no Boards are opening for me. They are freezing on a white window with just a couple of frames showing but no content. It is trying to open but stuck. My laptop did updates today but this should not effect my mobile phone opening the Miro Boards.

Интересовались у поддержки будет ли заблокирован наш платный аккаунт Миро, который оплачен картой другой страны. Получили ответ 22.08.2024 года:Currently, I can see that your team's billing details are connected to Kazakstan, so there is no need to worry.This means that as long as you have the paid team registered in a non-prohibited region, all of your users will be able to work on this team, no matter the domain or the IP.В настоящее время я вижу, что платежные данные вашей команды привязаны к Казахстану, поэтому не о чем беспокоиться. Это означает, что пока у вас есть платная команда, зарегистрированная в незапрещенном регионе, все ваши пользователи смогут работать в этой команде, независимо от домена или IP. Также есть ответ про бесплатные аккаунты в Миро:Currently, the authorities have not issued a full embargo against access to services from Russia or Belarus, so authorized accounts from non-prohibited regions may continue to access the platform from Russia or Belarus. This means

Can anyone tell me how I stop the Quick Actions suggestion appearing?

When presenting using frames, I want to be able to use links to jump over certain frames if they are not applicable. When I am using links, it'll jump to the linked frame, but then go back to the next frame after the one I linked from.  For example: I want to go: frame 4, frame 5 (click link to frame 10), frame 10, frame 11, frame 12What’s happening: frame 4, frame 5 (click link to frame 10), frame 10, frame 6 (instead of 11), frame 7 -- which are the frames I intended to skip. How can you set up a more flexible frames navigation for a facilitator? Basically, for a choose your own adventure type scenario, where you don’t want to cover all frames.

Do links to object not work on password-protected public boards? After entering the password, I am being redirected to the board as whole, not the object that was linked to originally. The link only works the second time, that is after the board has been unlocked with the password. Is there a work-around for this?

I can copy a style but ctl+v does not work and the “paste style” option is missing from the menu.Please help! 

Hi,we are using M365 as SSO. One student cannot login, but keeps getting the German Response "Bei der Verarbeitung deiner Anfrage ist ein Fehler aufgetreten; Bitte versuchen sie es erneut". (An error occured while processing your request. please try again) and is constantly forwarded tohttps://miro.com/de/login/?reason=emailNotSharedByUser&service=OFFICE365I have tried having her log on to a different computer, clearing the cache etc. but the issue persists. I tried to find a solution under I can't log in via SSO – Miro Help Center but could not find anything related.The rest of the class as myself can log on flawlessly.Does anybody have a clue what could be the reason for the issue?Thank you very much in advanceregardsRalph

After copy/pasting a vector object from Adobe Illustrator, a curved line is constantly showing up at the left top corner of the MIRO board, under the MIRO logo. Its position does not change with pan or zoom and it cannot be edited. 

Hello dear community,I have multiple Miro accounts. Since yesterday, I can no longer access the account/boards that I created with my Apple ID using the „private.relay email " feature. Recently, I’ve been unable to log into my account because the Apple ID login no longer works. When I try, I get the following error message: {"code":"unknownError","message":"Something went wrong. Check the logs for more information.","reason":"unknownError","status":500,"timestamp":"2024-08-16T16:57:19.027620763Z","error":{"code":500,"message":"Something went wrong. Check the logs for more information.","reason":"unknownError","context“:{}}}.Apple Support has informed me that this is a server error (Status 500) on the third-party provider’s side, specifically related to the connection between Apple and Miro (and the private relay feature). Unfortunately, Miro has not yet responded to my inquiries.The problem is that there is important information on the board that I desperately need. I’m worried that I

Hi Guys - thinking of using a tablet with Miro… but don’t want to spend a fortune (no Scottish jokes please 😉 -just want to use for simple annotation / redlining.  Any suggestions? cheers. d.

Dear Miro teamI'm really concerned about my boards I've created all over these years. I'd like to know, if the account will be created in non-prohibited country, would it be possible for me to use it in Russia, since I'm currently located here.Will the change of paid account let me work from Russia (with the account created in non-prohibited country)

Hello dearest community! I’m Victoriia, I’m from Ukraine and now I am looking for free plan for Ukrainian teachers. I’ve used the Miro since I was 14yo, now I’m 19) So, It will be really great to find some information about free plan and continue to do my work successfully. I wish it was possible! Thanks, I am looking forward some replying