здравствуйте, по какой причине увличилась сумма следующего платежа, если в команде и в профиле только 1 человек - это я, аккаунт принадлежит мне? возможностей тарифа не превышала. вместо 12 евро 54, как это исправить? спасибо
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Hello, why did the amount of the next payment increase if there is only 1 person in the team and in the profile - that's me, the account belongs to me? the tariff options did not exceed. instead of 12 euros 54, how to fix this? thanks
It sounds like you have increased your seat/licence count, most likely due to the way you are inviting people to your boards.
I’ll assume by the €12 EUR, you are using the Starter Plan. With this plan, if you do want people to access your boards without you having to pay for an additional licence, you should be using the Visitors/Anyone with the link feature:
More on the Visitors feature here:
https://help.miro.com/hc/en-us/articles/360012524559-Collaboration-with-Visitors
Team/Licence Size
You can check your licence/team size by going here:
Removing Team Members
To get back to a single-licence billing state, you'll need to remove any additional users:
https://help.miro.com/hc/en-us/articles/360017571234-Remove-users
Contacting Support/Billing for clarification/refunds
Since you are using a paid Miro subscription, you can open a Miro support ticket by following these instructions:
| Note: For Billing related questions, after you have selected Contact support from the Learning Center, select Billing & Subscription → Billing & Payments / Other. |
Accessing the support form:
Hello, many thanks!
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