Here’s a professional and supportive response you can post as a Miro Community Moderator:

Hi ​@Sanjana — thanks for reaching out, and I’m sorry to hear your team is running into performance issues.

If the platform is getting stuck on loading or becomes unresponsive, especially across your entire team, here are a few steps I’d recommend trying first:

1. Clear your browser cache and cookies, then reload the board or try accessing it in an incognito/private window.

2. Test using a different browser (Chrome, Firefox, Edge) or switch between the desktop app and the web version.

3. Disable browser extensions, especially ad blockers or privacy tools, which can sometimes interfere with Miro.

4. Try from a different network (e.g. mobile hotspot or VPN off/on) to rule out local connectivity or firewall issues.

Since you’re on the Free Plan, direct support is limited, but if these steps don’t help, feel free to share more details here:

• What browser and OS are you using?

• Does this happen across all boards or just one?

• Are others on your team seeing the exact same issue?

If this turns out to be a broader service issue, I’ll be sure to escalate it internally.

Hi ​@Eca,

Thank you for your response. 

Our team has tried all reccomendations you have provided,however, MIRO still seems to be very slow and lagged on the browser as well as the app. 

What can we do to resolve this?

Here are the answers to your questions. 

• What browser and OS are you using? Google chrome on windows

• Does this happen across all boards or just one? Just one board, which is our main board

• Are others on your team seeing the exact same issue? yes all members incuding myself

Hi ​@Sanjana  — thank you for the follow-up and for providing those details.

Since the issue is isolated to one specific board and affecting all members across both browser and app (even after trying all standard troubleshooting), I’ve gone ahead and converted this case into a support ticket so our technical team can investigate further.

Please keep an eye on your email for a message from Miro Support. To help them expedite the investigation, feel free to reply to that email with:

• The board URL that’s affected

• A short screen recording or screenshot showing the slowness or loading behavior (if possible)

Thanks again for your patience!

​@Eca Thanks! appreciate your prompt response. 

Will discuss this further with MIRO support and see what happens. 

Hi ​@Sanjana — thanks for the update!

As per the latest from Support, they’re requesting access to the affected board so they can run further diagnostics and testing. When you get a chance, please make sure the board is accessible to the support team (you can temporarily adjust the sharing settings if needed), or share the board URL directly in your ticket reply if you haven't already.

This will help them move forward with the investigation more quickly. Let me know if you run into any issues!