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Hello!

Does anybody know how to cancel the payment method information after cancelling the subscription?

 

Many thanks

Hi there, Skysmart!

Thanks for addressing your issue with us! I don’t speak Russian but I’ll help you as best I can!

If I understand you correctly, you would like to cancel your subscription, is that right? 

If so, please go to the Account settings > Billing > Overview and click Cancel subscription at the bottom of the page. Click Cancel subscription on the pop-up that will appear to confirm the cancellation.

 

Please note that you need to be the Account admin or Billing admin in order to do this! You will find more detailed information on canceling your subscription in this handy Help Center article. 

I have created a Support ticket for your remaining questions as we will have to look into your account in more detail in order to assist you here. Rest assured that our Support team will be in touch with you via email soon!

I hope I could help you a little! If you need us further - we’re always here for you!:relaxed:

Hello! Do you know how to cancel the method payments information after cancelling the subscription?

Many thanks in advance

Thanks for reporting this, ​@Ekaterina_Italianoetu! I have your comment merged with your post. 

Thanks for reporting this, ​@Ekaterina_Italianoetu! I have your case converted into a support ticket. You should be able to receive a response soon!

Helo,

I have cancelled the subscription bu there is still information about my payment method in the profile and I do not see how to eliminate it

 

thnaks

HI ​@Ekaterina_Italianoetu 

Since your case has already been converted into a support ticket, I recommend replying directly to that email thread if the issue persists or if you'd like the payment method fully removed. The support team will assist you from there.

Feel free to reach out here again if you need help following up.

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