Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,749 Topics
  • 22,757 Replies

6749 Topics

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trevorottsBeginner
posted in Ask The Community

Not Reliable (boards wont load)

my board wont load it just spinningit was working then i attempted to load a board from the mirroverse now the board wont load at all  it just show the miro animation  this is just not good…we have been having problems all month all of these hacks and work around are a pain. it not a plugin im sure of that because it was working fine then just all of sudden had a problem after choosing a template from the mirro verse  

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Kiron Bondale
1 year ago
C
cawaNew Here
posted in Ask The Community

Is there a way to get a school licence for students?

Was wondering if there was such a thing.

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Kiron Bondale
1 year ago
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Magdalena WideraNew Here
posted in Ask The Community

Miro Estimation: Story points not set up for this board

I am trying to prepare an Estimation on my Miro board. I have added Jira tickets that need to be estimated, they are within the boundaries of the Estimation area but when I go to pick the board and choose the correct one (or any for that matter), I get the error message that Story points not set up for this board. I made sure that ticket that is chosen is the one that is ready for estimation and it is Story. I have then tried that for other tickets for other boards and always get the same error. Any idea what am I doing wrong or what needs to change. We have previously used Planning Poker on Jira. 

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1 year ago
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Hussin MahmoudBeginner
posted in Ask The Community

Restrict visitor from moving around board during meeting

How to stop guest from move through different frames in the board during the meeting and only follow my presentation flow 

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1 year ago
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Erik LarnøyNew Here
posted in Ask The Community

Hide documents following a node

Hi. I am making a larger mind map and want to add dokuments to “nodes”. My problem is when I collapse a node on a higher level, the document do not disapear with the rest. How can I make the file hidden when I close level 1?Solutions?   

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1 year ago
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brownmbBeginner
posted in Ask The Community

Mindmap sub-nodes limit in free mode?

HiJust trialing Miro before I buy.When creating mind maps I click the + next to the root object and can keep adding more sub-text-nodes.  Each new node has a + to add another.But now after creating around 30 sub nodes I dont get the + anymore?I feel ive either hit a limit or turned on a design mode some how?Ive tried restarting…..deleting nodes and still it does give me a +.     I did create a new board which returned the + options…...then re-opened the first one and it still doesnt show the +.

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Kiron Bondale
1 year ago
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Miryam ZeschkeNew Here
posted in Ask The Community

Image wont move - glitch occurring again

Please see below: glitch is happening again - image is not locked.Image snaps back to its spot whenever you try moving it. Issue is not resolved 

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Kiron Bondale
1 year ago
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Marc-Andre LBeginner
posted in Ask The Community

Mouse selects wrong element

I seem to be the only one struggling with a total loss of precision when it comes to selecting a shape with an arrow nearby. If I am not zoomed in enough, the arrow will systematically be selected rather than the shape, even if the mouse is multiple pixels away from the arrow’s start point. I also had the issue with shapes close to one another where I just couldn’t select the shape in the middle… 

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1 year ago
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Mélissa LemieuxBeginner
posted in Ask The Community

Lost my board (Free Plan, no link)

Hi, I am a user with free plan, and I have been working solo on my board for a while. Today I got notification that I need to create a team and after I created it, I could not find my old board any more. I red the article describing the recovery process by finding the URL in our browsing history or email but I have none. I never sent the link to anyone and my job IT security clean up histories regularly so there is nothing to be found there. What can I do? Being on a free plan, I can’t even check a trash bin to see if it was accidentally put there.I am very concerned my hard work just disapeared on me.

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1 year ago
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Laetitia AbramoNew Here
posted in Ask The Community

Is the update keep the existing boards ?

HiMay I ask for your support regarding a question of a new user : I have received an update for miro and I need to set it up in my applications. The system asks if I want to keep the 2 versions of replace. Obviously I need to replace. Would you mind to confirm that the existing board will still be accessible please ? That the update doesn’t crash what has been previously created ?Thank you for your commentsKind regardsLaetitia

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Kiron Bondale
1 year ago
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TeacherYana_96New Here
posted in Ask The Community

Refund

Hello!I was very embarrassed when I received the receipt mail from Miro a little while ago.I'm an English teacher and I use Miro for the lessons with students. It's increadibly helpful. I've been using it for a month and got a Starter plan for 1 member in March. I was charged 10$. Unfortunately, I haven't checked all the settings and allocated memebrs this month and automatically  I was charged 124$.I fully understand that it’s my fault. But I would be really grateful for further instructions.Please let me know if there is anything I need to do to get a refund. Thanks in advance.Best Regards,Yana.

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Robert Johnson
1 year ago
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BrigadierNew Here
posted in Ask The Community

How to make the Boards viewable for non-licensed member of my company with @company.com email

Hi Team,We’ve this fair bit of security concern where we’re trying to make our boards accessible (at least, view rights) to internal email addresses that do not have enterprise license like myself, however, we can’t do that in a continuous/regular fashion as each board has to be made accessible individually to 10s and 20s and sometimes 100s of different email addresses numerous times in a week (for different agile teams). This is extremely tedious and hampers the velocity with how we work in agile fashion.As a workaround, we tried following:Attempted adding the internal non-licensed emails to our various teams, however, that is not permitted stating that the “User x@company.com is not part of your organization”. Tried opening up the second option “Anyone with the link at Company”. However, the non-licensed internal members are still unable to view/read the boards by virtue of this setting.As a result, a lot of the individuals choose the path of making the board public (Anyone with the

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1 year ago
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jrobertsNew Here
posted in Ask The Community

Miro in Zoom breakouts, then show to main group?

Hi, I know Miro can present within Zoom breakout groups. My question is what happens when the group is ended, and the participants are called back to the main screen? If I’m working with a team in a breakout, then want to display what we accomplished to the whole group, once we’re out of the breakout room, how do I do that? Is that Miro screen exportable in some way. I need for that work to be seen by everybody. Looking forward to hearing ideas on this. Thanks.

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1 year ago
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Skripnikova EnglishNew Here
posted in Ask The Community

I can't open my boards

I have been experiencing issues with opening my Miro boards for the past 5-7 days. Can you please help me identify and fix the bug causing this problem? Thank you. Only VPN helps to avoid this problem, my location is Ukraine, internet connection is perfect

2
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1 year ago
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Tyn SoltysNew Here
posted in Ask The Community

Please remove autopopulate on gmail login and/or browser - log out does not work properly and i cannot switch to other accounts because of these assumptions

Hi - I have no idea why you would assume that once someone logs in with a gmail address, they would only ever want to use that gmail address ever again. Further, why, when I click on “help” and am directed to my browser, I am forced to use my work email address and cannot decouple these things. This is really poor, and potentially dangerous, user management policy. 

0
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1 year ago
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Napat WannaphaschaiyongBeginner
posted in Ask The Community

Share setting automatically changes to "No access"

Hello my fellow Miro members, I have had this problem for the past few months where the share setting of my board automatically changed to “No access” when it was “Can Edit” before. This problem occurs every few weeks after I set the share setting to “Can Edit”. I am wondering if anyone has had this problem and how did you fix it. Please let me know and thank you in advance!

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Robert Johnson
1 year ago
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ElénadePoitiersNew Here
posted in Ask The Community

Déplacer de nombreux tableaux / Move many tables together

Bonjour,Mon entreprise utilise mon compte Education et a beaucoup de tableaux dessus. J’ai besoin de récupérer mon compte, ils sont d’accord pour changer de compte et passer sur une version payante pour me laisser le compte Education à un usage personnel. Cependant je ne sais pas comment m’y prendre pour déplacer tous les tableaux de l’entreprise sur leur nouveau compte payant : ils sont classés par projets et il y en a beaucoup.Je me demande donc comment faire pour déplacer tous ses tableaux/projets ?Merci d’avance pour votre aide :)English version Good morning, My company uses my Education account and there are a lot of boards on it that belong to them. I need to recover my account, they agree to change my account and switch to a paid version to leave me the Education account for personal use. However I don't know how to go about moving all of the company's boards to their new paid account: they're categorized by projects and there are a lot of them. So I wonder how to move all his t

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1 year ago
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Paresh KhimjiBeginner
asked in Ask The Community

Does anyone know how to change a Consultant Plan to a Team/Starter Plan?

Does anyone know how to change a Consultant Plan to a Team Plan?

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1 year ago
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F.PION-DRANCY at FARECOBeginner
posted in Ask The Community

Load diagram from other

Hello,Don’t remember if I already ask the same previous year...;)Is it possible to load a diagram from an other ? For exemple, I build an otherview of a system, and i want to draw more in details each main parts in others (sub) diagrams.Best regards.

4
F
1 year ago
S
SamanthaBeginner
posted in Ask The Community

Can Miro do Automatic Numbering?

I want my table to have a column that will have automatic numbering. So that when I delete or add a row, the numbers adjust accordingly. 

0
S
1 year ago
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Diana12555New Here
posted in Ask The Community

payment failed

Оплата была произведена кредитной картой. Средства не были списаны с карты, при этом сайт больше не позволяет платить - он показывает 0 долларов, подлежащих оплате.Скажите, в чем причина и была ли произведена оплата? Что делать в этой ситуации? Служба поддержки не отвечает.  

0
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1 year ago
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KatherineNew Here
posted in Ask The Community

Fonts of the mind map

In the mind map on one side of the map, the fonts are of the same size, and on the other side there are different sizes. How to fix this? 

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1 year ago
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Alexis GlennNew Here
posted in Ask The Community

WebWhiteboard - User Limit?

Is there a limit to the number of users who can use a WebWhiteboard at one time?For example, if I share the WebWhiteboard link with a group of 20 people and they all access the whiteboard at the same time, will some be blocked from accessing it?

0
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1 year ago
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icedeviceNew Here
asked in Ask The Community

Align tool fails when aligning different objects

hey there…when wireframing in miro, different sized text boxes and assets (like images, buttons etc.) never align correctly using the align tool. i always have to align them manually, which drains a considerable amount of time. below is a screenshot of the problem. you can see the red line is the actual alignment reference and all assets align in different horizontal positions…and if i select the assets and use the align tool, here's how it looks.…you can see that vertical alignment completely fails. does anyone know how to tackle this issue?

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1 year ago
R
Rupert BassadoneNew Here
posted in Ask The Community

Bulk Mode not showing?

Hi folks, hoping you can help I’ve been reading up on Bulk Mode for Sticky Notes, which sounds like what I need.  However, the guide illustrates Bulk Mode is at the bottom of the Stick pop up, but it’s not showing for me.  What am I doing wrong? 

5
K
1 year ago
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