Skip to main content

Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,690 Topics
  • 25,939 Replies
7690 Topics
M
Manpreet SambhiBeginner
posted in Ask The Community
Can't share link

When I share the whiteboard link, the user receives a request informing them to sign in. This has never happened before. It has been happening for the last 24 hours or so.

170
M
11 months ago
J
Jeffrey SwanNew Here
posted in Ask The Community
Anyone else still having trouble after service restored?

The 21:03 UTC update on status.miro.com stated that service is restored with no further updates to follow. However, I am still receiving the same “There’s been a glitch” error page I’ve been seeing all day.

2688
Robert Johnson
11 months ago
G
Gordon O'NeilNew Here
posted in Ask The Community
Version 1.6 not supported error

Hello,  I’m trying to upload a back up of a Miro board and 4 of the 5 back ups have no problem at all. However, the final one refuses to upload and in both the web browser and the app I encounter an error that states “Version 1.6 is not supported!” When googling and checking the community, I can’t find much mention of version 1.6 and it seems no one else has encountered this error. I suspect this is some kind of pay wall issue. Is that correct? I am on an education plan and perhaps my comrade who created the board originally may be on a paid version that has extra features, meaning I can not use the content shared with me by him. Is there a way around this? I can access his original board but I am unable to copy it because I’m not part of his team, so they generously sent me the backup file of it. However, I can’t upload it because of this version error. Essentially I’m just looking for a way to make and edit a copy of a board that’s been shared with me. Any suggestions for this are mu

483
P
11 months ago
G
Guillaume LardillierNew Here
posted in Ask The Community
Plantuml support seems to be broken

Hello,When trying to edit a previously created plantuml diagram here is what I see on the desktop app (the same is happening on Chrome. On Firefox I cannot even access the code, it is just empty, like a new document):  

381
G
11 months ago
J
Josi ecosignNew Here
posted in Ask The Community
My email account got deleted and I lost the access to all my teams and boards

My work email account has been overwritten with a new address and now I cannot log in on miro anymore, because I don’t have access to my former email address. I lost access to all the boards I created and the teams I shared or to which I was added. Is there any possibility to fix that?

400
J
11 months ago
J
john011New Here
posted in Ask The Community
Speakatoo API is working in POSTMAN but not in my integration

Hello, I've been trying to integrate Speakatoo for Text-to-Speech conversion, and while the Speakatoo API works fine on Postman, I'm encountering issues with the integration in my application. I'm curious if anyone else has experienced a similar situation or has insights on troubleshooting this. Your assistance would be greatly appreciated!

70
J
11 months ago
I
Ian StokolNew Here
posted in Ask The Community
Cognitive dissonance and MIRO miscommunication

Why is MIRO unavailable when the status monitor says services are restored?

813
Manouska J
11 months ago
A
albertngNew Here
posted in Ask The Community
Miro won't load in chrome

It works in Firefox, or desktop app, but it doesn’t work in Chrome, even after clearing cache. I’m using the latest version of Chrome and Windows 11. I prefer using web than desktop app, and would appreciate any help you can provide. Thanks!  

320925
U
11 months ago
W
Will the ThrillNew Here
posted in Ask The Community
Miro Freezes. on FIREFOX but NOT EDGE.

Miro freezes (WHEN I USE FIREFOX) when I do the following:Click on Duplicate Click on Name of my BoardNot a problem using EDGE.  

310
W
11 months ago
P
Paul LemaireNew Here
asked in Ask The Community
What's we do to restore a board that has disappeared without reason

That’s so frustating, I have work 6 months of my time on a board for my end of study project and realise afterward that it has suddenly disappeared 😱 for now reason from my account. I don’t understand how that’s possible to happen on a plateform, is there like update bug or hacking concern which could be causing this ? Thanks in advance for all your lead on this topic.

541
Robert Johnson
11 months ago
B
Brandl33New Here
posted in Ask The Community
How long does customer support take to reply?

Hello,I have sent a request to refund an accidental purchase via the form.How long does support usually take to reply as I need this money back ASAP.Thanks!

220
C
11 months ago
V
Vinicius CorreaNew Here
posted in Ask The Community
"User licence activation failed"

I was recently added as a collaborator for my company, with admin rights, but whenever I try to create a new board, I get a "User licence activation failed" error, and can’t even edit boards that I previously could. Can someone help?

901
C
11 months ago
S
SabieneNew Here
asked in Ask The Community
How can I find Company Admin?

Hello!Our space was created several years ago, and now I can’t find any information about our Company Admin. I need to change CA rights, but I don’t see our current CA. Where can I find this info?Thanks

603
Robert Johnson
11 months ago
S
SemNew Here
asked in Ask The Community
locked out of webwhiteboard

I am dealing with a problem similar to this thread: https://community.miro.com/ask-the-community-45/resolved-can-t-open-or-save-my-web-whiteboard-8910I've tried to create a new account with several different emails and browsers, however nothing seems to work. I am desperate for the information on that board and would really like to find a solution.@Robert JohnsonCould you help me or create a support ticket for me on this issue?

424
Robert Johnson
11 months ago
E
eaontNew Here
posted in Ask The Community
Team Admins don't have that ability to grant access to boards

We are looking for a way to have our PO or Dev Manager set up to be able to set permissions for a board in case the board owner no longer works here or is not available. (For instance, we have someone out now on a family emergency for several days and we need edit access to his Miro board, but it seems our Team Admins don't have that ability to grant access to boards.

141
Robert Johnson
11 months ago
A
Aaron RosenthalNew Here
asked in Ask The Community
How can I turn this 2 column entity ERD symbol into 1 column???

My company is already questioning the cost of our Miro so no way am I able to upgrade my account just to get the ERD shapes. All I want is something that looks like this… which is straight from the Miro website but NOT available in a template. I just spent WAY too long trying to find this shape  I was able to copy this version from the ERD template… but I don’t want the “Key” column. HOW DO I DELETE A COLUMN IN THIS??? Why is such a simple shape that would make Miro a lot more valuable to me something that is withheld behind an upgrade??? 

3481
L
11 months ago
E
EPROJTINew Here
posted in Ask The Community
Representante Comercial no Brasil

ola, vocês possuem Representante Comercial no Brasi?

1002
Wellington Holanda
11 months ago
S
Silvio BaldiNew Here
posted in Ask The Community
Representante Comercial no Brasil

Boa Tarde, o Miro tem representante comercial no Brasil? estou com dificuldades de ver valores sobre o plano empresarial e adequar uma proposta de valor ao processo do meu setor de compras.

6637
Wellington Holanda
11 months ago
R
Renato OsorioNew Here
asked in Ask The Community
workspaces + copy boards

Hello, i have a strange question. we have 2 workspaces within our Miro World. One where we have everything and another for processes etc. in our processes workspace, we don’t want people to edit however we want them to be able to copy the boards out. The issue we are encountering is basically when someone copies a board it saves to their “personal board” that’s great, but is there a way to force them to save in our MAIN workspace and not the processes personal board?  thanks

210
R
11 months ago
A
Anna LoreBeginner
posted in Ask The Community
Other people's boards in my free account

Hi,I realise this question has been asked in the Community, however the answer doesn’t work for me. So, I’m hoping this request will help me.I have a free account, that was once a paid account. While it was a paid account, I allowed people where I worked to make boards.  Before leaving the company, I downgraded the plan to be free, and removed myself from any boards where I had access.I’ve just logged in, and people at my old work, are making boards in my free account.  How does this happen - are they accessing using my email?  How do I change it?  They seem to be working under a business account - how is it that I can see their boards?  I can view their boards, and for some I am an editor too, but I am not an owner.  Some boards have this message on them: Others, I simply have access to.I just want their boards gone. But, I don’t want to lose my account, or my boards. Please help me fix this. 

355
Robert Johnson
11 months ago
A
andrew edwardsBeginner
posted in Ask The Community
What defines the order of custom fields in the JIRA card within MIRO?

I have JIRA card integration working between JIRA and MIRO.  It’s terrific.  All the fields are showing, with the fields in the context area being ordered higher.  But after scrolling past the context area fields, the order of the fields in the JIRA card don’t resemble the field layout defined in JIRA.  While this may seem to be a small issue, we have alot of custom fields and the entry in one custom field, drives what gets entered in other custom fields.  The order of fields in the workflow of the issue is important.Does anyone know what defines the order of custom fields in the JIRA card within MIRO ?

1757
E
11 months ago
K
KAITLYN BLANCHARDNew Here
posted in Ask The Community
Clustering options now showing in options bar

I am trying to group stickies but when I select them all I am not seeing the cluster icon in the options bar.  Hope can I get that functionality.  Also, I like it much better when you could just group. 

1011
Robert Johnson
11 months ago
J
Jatin SinghalNew Here
asked in Ask The Community
I am unable to create a free team in Miro

Hey, I was invited to Miro to join a team by my client. I loved the tool and planned to explore more but I am unable to create a “free team”. I am always prompted to buy a plan if I try and add a team.I am part of existing teams and can’t leave them, is there a way by which I can create my own team? Thanks 

38255
Robert Johnson
11 months ago
O
Ollie HoweNew Here
posted in Ask The Community
PDF upload issues

PDF import does not include some pages and often renders as very low resolution??

100
O
11 months ago
E
EngageO2New Here
asked in Ask The Community
PDFs not uploading correctly

My PDFs display fine when I open them on Acrobat or Bluebeam but when I upload to Miro there always seems to be something off, like some of the hatches (large coloured regions) go missing randomly. The pdf quality is fine though. Has anyone experienced this issue and have a fix?

4907
O
11 months ago
Terms & Conditions