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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,866 Topics
  • 26,407 Replies
7866 Topics
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Anton PankratovNew Here
posted in Ask The Community
Miro mindmap is slow, freezy and lagging

Hello,I am using Miro for creating mindmaps and I absolutely love it. However, there is one issue with that. At the moment my mindmap became really large (around 1000 nodes), the whole project starts to lag, I can’t drag any nodes without them freezing etc.I wonder if that’s issue on Miro side, or on my side? I am not a technical guy, but maybe my graphics/RAM are too low for my tasks?Thanks

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11 months ago
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nicollesophieNew Here
asked in Ask The Community
Free Plan: Change Team Member's Role

Hey there, I have a free plan and I need to either promote one other team member to the role of Team Admin or CHANGE the current Admin of my team. Is that possible on a free plan?

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Paul Snedden
11 months ago
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MaurizioVaggiBeginner
published in Ask The Community
Email from Miro Research Team

Hi all,  I just received an invitation from the Miro Research Team (research@e.miro.com), and I would like to know if the e-mail is real or a phishing attempt. Thanks for the clarification, Maurizio

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11 months ago
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Finn LobsienNew Here
posted in Ask The Community
Possible to email-gate a board?

I want to make one of my Miro boards available as a public resource for (potential) customers. To accomplish this, I’d love to email-gate a Miro board. Meaning: User can view the board once they input their email. Is this possible?

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11 months ago
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Melanie PetrucciBeginner
asked in Ask The Community
Show Template panel on dashboard

I accidentally toggled the option to “hide Templates” on my dashboard, and now my template panel above my list of boards has disappeared.  I would like to toggle it back to show, and I can’t find the option anywhere.  I know it appears on the left, but I would like to turn it back on.  

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11 months ago
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Mats KempeBeginner
posted in Ask The Community
Sharing with clients who are already paying Miro users - Or do you have to pay again for them?

There must be a way to invite an already paying user to a board on a consultancy plan? I only have the option to expand the team on new consultancy licenses or day passes. But my guests already have paid accounts!   Miro is the most awesome collaboration tool ever. I just did a 1000+ people Big Room Planning based on it (and is giving a speech about that in a week.)  But this must be a flaw in the price plan - to not be able to invite already paying customers?   Or am I missing some way this can be done?  

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11 months ago
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Rebecca KingNew Here
posted in Ask The Community
Needing a business email to sign up for an Education account

Hi thereI’m being asked for a business email to sign up for an Education account.  I’m doing an online diploma with the UX Design Institute, and we don’t get an email address, I do have an invoice though for the course.  Can anyone help?  I also can’t get through to support because… I don’t have a business account email.  Help! 

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11 months ago
Ravid Aloni
Ravid AloniContributor
posted in Ask The Community
Miro Backup Cycles

Dear community, where can I find information about how often Miro backups?The content of the backups?Thanks!Ravid

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Ravid Aloni
11 months ago
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Christian PhoenixNew Here
posted in Ask The Community
Amazon App Store

Hi,  Do you have any plan to make your application be available on Amazon App Store ?  I have an Amazon Fire Tablet and would like to use it to exchange with somebody else using Miro whiteboard solution if possible.  But, for now Miro app is not listed on Amazon App Store so I can’t download it on my FireTable. Amazon doesn’t permit to down application on Google Play store even if the tablet is Android based device. I could be will to subscribe for paid subscription but at the beginning it should be comptible with my tablet first.Thank you.

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11 months ago
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Adam ChasenBeginner
posted in Ask The Community
How do I change preferences for mouse and trackpad?

I do not like the default ways I am supposed to scroll using mouse. I want to use the wheel to scroll. How do I do that?

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11 months ago
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Sarah.WrayNew Here
posted in Ask The Community
Need help - unable to @ mention my name

Hi. I use miro with external partners and they are not able to @ mention me. It isn’t an issue within my company to @ mention me, but my name will not pull up for my external partners. They have no issue tagging my coworkers. It seems to be an issue with my name specifically. Any tips?

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Robert Johnson
11 months ago
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AzizbekBeginner
posted in Ask The Community
Mind map coloring

When I try to fill “Кр1” in mind map it changes all subsequent branches into this colorI think it is not correct.Will it be resolved?I’m coloring with yellow only themes that I’m learning nowand I want to fill with red very heavy disciplines 

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11 months ago
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Vadim 31415956New Here
posted in Ask The Community
[RESOLVED] The main panel disappears

Error and disappearance of the top toolbar.1) Click search2) Go to the found table field3) Go to cell editing mode4) Without leaving the cell editing mode, click search5) The top panel disappears. To get it back you have to refresh the page

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Robert Johnson
11 months ago
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Rinat IskhakovNew Here
asked in Ask The Community
Как можно отменить предыдущий выставленный счет

Добрый день! Мы зарегистрировали учетку, купили тариф на 5 members. В процессе работы в итоге получилось что мы добавляли дополнительно members, но этого не подозревали, так как есть люди которые с досками работают, но их нет в members. Т.е. мы думали что раз купили 5 members программа и не даст больше members добавить и даже об этом не задумывались. В итоге приходит счет на 207$ за 16 members, 11 из которых никакой работы не проводили в качестве members. Мы не согласны с этим счетом, готовы также далее оплачивать за 5 members и работать дальше.Как можно отменить счет на 207$ и оплатить за количество members которые мы изначально заказывали?

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Robert Johnson
11 months ago
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NicolasKNew Here
posted in Ask The Community
Import SVG purges links

I have an SVG graphic that includes links.After upload into a miro board, everything is fine with this graphic, except that all links are missing.Is this expected behavior?

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11 months ago
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MirroMirrorBeginner
posted in Ask The Community
Shape Bug in Miro App: Cannot resize anymore; subsequent shapes have same size

In the miro app (not browser), drag a rectangle to the board resize the rectangle as narrow as possible the resize handlers disappear => one cannot resize the shape anymore drag another shape to the board (e.g. square) it is as narrow as the rectangle before  this is imo quite severe because all shape I drag to the board a) are as narrow as the original rectangle b) are not resizeable => one has to go to maximum zoom, then the resize handler re-appear 

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11 months ago
Dejan Matunovic
Dejan MatunovicBeginner
posted in Ask The Community
Audio and Video upload option

Why the idea of uploading audio files is not resolved after so many years?I sent e-mail to Miro back in 2018 about this and they told me it would be soon.There are many of us who use your site to make movies and games. This idea has 130 votes on forum, but consider that there are ideas not that useful and have many more votes.Let's take this as a serious step forwardMiro would be on a much higher level if there was an option for audio and video upload.We use your site every day, and as a film makers with this option we would speed up our work. 

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Dejan Matunovic
11 months ago
P
pook
posted in Ask The Community
Board created using miro lite not unlocking when I create an account

I made a board using miro lite (web whiteboard) almost a week ago, meaning it is soon going to be deleted. I am seeing this screen when i try to access it:When I pressed sign up and made an account it reloaded the page and gave me the same warning and would not let me access the board. Same happens when I press the sign up button and then sign in.Extra details:I do have cookies enabled for miro I shared the board with someone who had an account Is there any way for me to access the board or at least export it?

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Robert Johnson
11 months ago
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Wendy SolísNew Here
posted in Ask The Community
Issue creating smooth circles

Hello community, I'm using Miro and since yesterday I've been experiencing an issue. When I try to add a circle shape, it doesn't appear correctly—only a square shows up with very little thickness. Is anyone else experiencing this? I'm on the free plan

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Robert Johnson
11 months ago
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Sheri PoulsonBeginner
posted in Ask The Community
[RESOLVED] Figma Miro plugin not loading all our boards

The Miro plugin for Figma works ok, but in the last couple of days, it won’t load all the boards we have and it used to. I’ve tried using the Miro plugin in both the browser & the Figma desktop application and it just doesn’t work. I’ve logged out of the plugin and logged back in which didn’t change anything. I’m not able to uninstall any plugins with Figma (no idea why) so I’m not able to test that. Need to get this working ASAP. Any suggestions?

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11 months ago
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Anastasia 123New Here
asked in Ask The Community
Refund issues

I worked on Miro free, but in the free plan I could not work with 4 boards, so I decided to pay for 1 month of Miro to be able to have more opportunities for working, and I would cancel after paying to not continue paying for more months. But an error ocurred and I was charged THE WHOLE YEAR. Please, help me return my money. It was a mistake.

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Robert Johnson
11 months ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask The Community
[RESOLVED] OAuth 2.0 Jira Cards app set up - Jira cloud change not syncing to Miro board card title

As @Fergus Watson pointed out in this post, as November 21, 2023, with an OAuth 2.0 configuration of the Miro Jira Cards app, changes made in Jira are not being pushed to the Miro cards on the board, or at least not until the Cards are opened on the Miro board. This is not the experience I had with OAuth 1.0.@Callum Jefferies - Tagging you in here as you were mentioned in the other post.I have opened a Miro support ticket # 641974 and shared a video of the behaviour I am seeing.I will update this post as I hear back from the support team.

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11 months ago
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Lisa FosterNew Here
posted in Ask The Community
Click and drag gives me carpal tunnel. Is there an alternate way to use Miro?

Miro board is such a beautiful interface but I can’t use it because after an hour it brings back my carpal tunnel! Is there a way to navigate and move boxes through keys or clicks instead of pressing down and dragging? 

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11 months ago
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Sherry PenoffNew Here
posted in Ask The Community
Suddenly can't change the text in the story map boxes

I am evaluating Miro to use for story mapping for Gerdau, and when I first downloaded the product, I could enter text in the text boxes and the sticky notes. When I went to download it as a PDF, suddenly I can’t enter text in the text boxes or sticky notes. I added a frame as part of the share process. When I couldn’t share, I deleted the frame. The only place where I can enter text is if I add a comment.Just prior to this issue, was when I tried to take an example of a story map to share with my PO to see if this is something we want to use for story mapping. I tried editing an existing text box/sticky note; adding new text box/sticky notes. I made sure the objects weren’t locked. I can add text to comment boxes.

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Robert Johnson
11 months ago
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Minny LeeNew Here
posted in Ask The Community
Chatting window - size

Chatting window size are needed to be adjustment by user. When I would like to share it to other team members who were not joint that Miro page, it can be shown whole communication history, but as chatting window can`t be bigger, I need to drag and copy for sharing. Some times it works, but some times it`s font and detail was mistaken for sharing in same mood. Please let me know whether I can adjust chatting box size. ggtarget@ggkorea.co.kr  Thank you so much, best regardsMinny

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11 months ago
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