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Question

Miro stops responding

  • March 5, 2025
  • 1 reply
  • 62 views
S

Every time I try to work in Miro if stops responding to my inputs. Today it stopped allowing me to do any action such as has select, copy, type, or add a shape. Nothing. It only allows me to zoom in and out. In the past it did not release my drag and drop but stuck in drag mode no matter waht I did. I have tried 3 different browsers, endless reboots of my workstation, and upgraded Mac OS over several months 2 times. Why does Miro not work for me? Does anyone have a solution? Mt client insists on using it and I can’t get out of it but CAN’T do my Work!

      1 reply

      Eca
      Mironeer
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      • Eca
      • Mironeer
      • March 6, 2025

      Hi ​@Susannah Hill,

      I'm sorry you're experiencing these issues! Since you've already tried multiple browsers and OS upgrades, here are a few additional troubleshooting steps that might help:

      1. Check for Extensions & Ad Blockers – Some browser extensions (especially ad blockers, script blockers, or privacy tools) can interfere with Miro. Try disabling them or using an incognito/private browsing window.
      2. Test in the Desktop App – If you're using Miro in a browser, try downloading and using the Miro Desktop App to see if the issue persists.
      3. Clear Cache & Cookies – Sometimes, stored data can cause issues. Try clearing your browser’s cache and cookies before restarting Miro.
      4. Check Network Restrictions – If you're on a corporate or restricted network, certain security settings or firewalls might be blocking Miro’s functionality. You can try using a different network or VPN as a test.
      5. System Performance – If your device is running multiple heavy applications, it might affect Miro’s responsiveness. Try closing unnecessary programs to free up system resources.

      If none of these help, I’d be happy to connect you with Miro Support.  You’d need to provide details of your setup (Mac OS version, browsers tested, and any error messages) for invetsigation.

       

      I hope this helps! 

      Eca :)
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