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Question

Changing the E-Mail adress

  • February 28, 2025
  • 3 replies
  • 46 views

I want to change my current E-Mail address to a new one. The Conformation E-Mail arrives, but if I press the Button to confirm the new adress it always leads me to a page where I sign up for Miro and it does not confirm the change to my new E-Mail address, but wants me to create a new account.

Has anyone had this problem and knows how to solve it?

3 replies

Eca
Mironeer
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  • Mironeer
  • March 2, 2025

Hi ​@Katharina.asz,

 

Thanks for reaching out! I’ll convert your post into a support ticket so the team can look into this for you. You should receive a follow-up from support soon.

In the meantime, you might want to try opening the confirmation email link in an incognito/private browsing window to see if that helps. Let me know if you have any other questions!


  • New Here
  • March 5, 2025

I have the same Problem as ​@Katharina.asz. Can you ​@Eca help me as well ? 
Kind regards 


Eca
Mironeer
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  • Mironeer
  • March 6, 2025

Hi ​@MoritzFins 

thanks for reaching out!

 

I have your comment converted into a support ticket. You should hear from supports soon.