Ask the Community

Hi, I used a csv file to create an org chart but the chart is just all of the employees in a line, none of them reporting to anyone,  Any idea how I fix this?

Hello!Miro keeps asking me to complete the 7 introductory steps to create a team and a board… Is there a way to stop this? It’s REALLY frustrating, and even after following the steps, nothing changes 😭Thanks in advance for your help!

I didn't find any real data table options in Miro that are not integrations; mostly, it's just embedding CSV or other files. I thought about building one.What's your opinion?  

Names were added to our Miro account.  As the admin person on this account – I didn’t send them an invite.I have deleted these 12 new names from our “users” – and would like to know how this happened or if I need to do anything “security wise” to stop this from happening again ?Would like to be able to contact support on this ??

Hi I'm encountering an issue that I hope you can help me resolve. Here are the details:- I **cannot** open card description even though other members can.- The problem occurs even on the boards I created.- I'm using Chrome, and even after updating to the latest version and clearing the cache, I still experience the issue.- I also tried using Safari, but the problem persists.Could you please advise why I'm unable to open card details and suggest any possible solutions? Thanks in advance for your assistance!

I see that, based on updates made last year, when using the Text tool, there should not be any padding. But that’s not the case when I use Miro. Padding around text still scales.This is both on the web app and the most recent Mac app.

I just saw the new Miro Design Language updates appear in my Miro today. I understand that things change, but I really miss the old board thumbnails!Does anyone have screenshots of the thumbnails saved? (If I knew this was coming, I would have saved them myself!)Or could Miro make them available somewhere so we can upload them as board thumbnails ourselves?I’ve been using those thumbnails to visually classify my boards for many months, and the new icons are so much more generic and less helpful.Would love to be able to “fix” this for myself.Thanks in advance!

Hello!I’m a homeschooler, and would love to upgrade to the education plan. I plan to share it with other members of my learning pod (NOT a school) but due to the nature of being homeschooled, I have no .edu or .k12 email. I do technically have .edu emails I use for dual-enrollment but I suspect that since I’m not officially enrolled in the colleges that this wouldn’t work. Any advice?

Has anyone had issues with functionality of Miro with other platforms (integrations)? We are currently using Remo (now Events.com) to host student workshops. We recently tried to use functionality of business plan free trial to improve the experience and collaboration for the students. We are non-profit that provides scholarship and innovation workshops for students. We have had multiple issues with board functionality and non being able to save out progress. Please advise.

Hello,I would like to ask about Miro AI credit.Per the webpage here, it mentions that “Education: 100 credits/month.”Does this mean 100 credits per user or per institution/university?Thank you.

Hi there,I have tried few visa cards from Vietnam and couldnt pay and always say wrong cvc but my number is correct. Please help

How do I check my remaining  AI credit? I am an Education plan user. I also would like to know the case for Free users.Besides, the number of AI credits will be reset at the beginning of each calendar month?

There seems to be a SUPER annoying bug with Miro involving Apple headphones (maybe other bluetooth headphones). Using Chrome. When I’m listening to music on my phone and I try to use Miro, it kidnaps my headphone connection for no apparent reason. So I pick up my phone and press play again and try to get back to work and then Miro again stops my music.

I am located in Siberia, Russia. Miro has been shut down since Thursday morning(20.03). I work on Miro, so as my students do, what are we supposed to do? Is anyone solving the issue?I know it’s related to some Russian limitations. But is it possible that you resolve the problem in the nearest time?

My team and I have the problem that we all can't edit our created board. Neither the owner nor those who have editing rights (including me). The board is not locked, but it looks like it's only in perspective view (it doesn't respond when you click on it). It was also the case that you could access less and less content over time. It can't be the browser or our miro accounts (these are company accounts). Has anyone ever had a similar situation or does anyone have any ideas on what to do?

I’ve been using Miro for a long time but I think since the latest Firefox update 124.0.1, Miro suddenly started to undo twice when i click on CTRL+Z once. I tested other boards and checked if the problem is with CTRL+Z itself with me but everything works fine elsewhere but here.It is not Firefox as I’ve tried with several other tests and they all seem to be working fine so something is wrong elsewhere and this is a big deal for me as I can’t properly use the board now and I really don’t want to switch from Miro.

HiCan colors be erased or reordered in the shapes color palette?. I have been experimenting with colors and the palette window is getting long and unmanageableThanks

I apologize for such way of telling a bug using a question topic, but I really want to fix this as fast as possible. It happened yesterday on my PC and my laptop after latest update. As default, P E V keys work as hotkeys for Pen, Eraser and Selection tool correspondingly. So I use it a lot to speed up my workflow. But now P key is not working after selecting Eraser as current instrument! So every time you need to switch from eraser to pen you need to move your cursor to select Pen instrument using a mouse, not a single P hotkey button. But it still works if Eraser is not selected, for example, I can switch between Pen and Selection tool using P and V buttons. I hope I made this message clean. Please fix this, I’m sure this bug is already found by other users too

Hey there, since this week I cannot copy paste anything in any board, because it gives me the “copying not allowed from previous source board”. Thing is though, I am not trying to copy anything from another board to the board I am working in. This message comes up when I am trying to copy paste something on the same board, which seems like a bug to me. When I ALT+drag an element to copy it, that works as a workaround for that. Anyone else experiencing this?

Dear Miro Support Team,  I am planning to cancel my Miro subscription before its expiration date of March 23rd. Before doing so, I want to ensure that I can migrate my data to a new environment's data dashboard after the subscription is stopped. Could you please confirm whether the data migration process will be available to me post-cancellation? Additionally, I would like to know if I cancel my subscription now, will I still be able to migrate my data?

Is there any effect on my existing data after unsubscribing, and can I move the content to the new environment

I’ve been using the intelligent roadmap template and I can’t figure out how to add multiple dates for a row (e.g. for a quarterly report). Trying to duplicate the item just leads to the entire map duplicating and I would prefer not to just create basic shapes to drop in as this partly defeats the purpose of the intelligent template. Has anyone had any success with this?

Google SSO with my email c******h@w***i logs me in with my old account c****h@d******y, but requesting a password reset for either doesn’t result in an email, which means I’m unable to update the email to the new correct one.Please assist me.

I am hoping to find a solution that will allow guests on a board to conduct a private individual reflection (e.g in a private frame maybe>). I don’t want these reflections to ever be “revealed” by me as the facilitator. And in the same board, I want participants to be able to publicly/visibly brainstorm and collaborate with each other. Are there any tools or workarounds for this?

Miro site not loading (stuck with logo screen). I’m using macbook air m1 and last verion of google chrome.What’s intresting in case when I choose throttling (fast 4g internet simulation) it works, unfortunatelly it’s impossible to use this hack.Does someone see something similar and fix it?