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Lost access to board and log in details no longer work

  • December 16, 2025
  • 4 replies
  • 39 views
D

Hi there, 

I have a query as me and my team seemed to have lost access to a board and also have issues with trying to log back into the account. 

It has been a while since we accessed this account and we're wondering is there anything we can do so we can get back into the account and see the boards we have there as we don't want to lose the content that exists within the account. 

Does anyone know what would be the best next steps? We have a free account and I believe tickets support can only be submitted if you have a paid team account. Will we be able to get the support needed if we switch to a paid plan?

Thanks a lot for your help!

      4 replies

      Eca
      Mironeer
      Forum|alt.badge.img+2
      • Eca
      • Mironeer
      • December 16, 2025

      HI ​@Diana Aldescu thanks for reaching out!

       

      A very common reason boards appear “missing” is logging in with a different email or sign-in method, which creates a new, empty profile.

      Please confirm:

      • You’re logging in with the same email address that was originally used to create the Miro account

      • You’re using the correct login method (email + password, Google, Microsoft, SSO, etc.)

      If the boards still exist and are tied to your email or team, Support can assist even if the team was on a Free plan. Kindly share first the info above and if we can’t resolve this here, I’d be happy to connect you with supports.

      Eca :)
      D
      • Diana Aldescu
      • Author
      • Beginner
      • December 18, 2025

      Hi Eca, 

       

      Thank you for your message. I can confirm that we tried logging in with the same email address that was originally used and using the correct login method. 

       

      If you could please help to connect with support that would be very appreciated! :) 

       

      Thank you so much, 

      Diana 

        Eca
        Mironeer
        Forum|alt.badge.img+2
        • Eca
        • Mironeer
        • December 18, 2025

        HI ​@Diana Aldescu thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.

        Eca :)
        D
        • Diana Aldescu
        • Author
        • Beginner
        • December 18, 2025

        Hi Era, 

         

        That is perfect, thanks a lot for your support! :) 

        Join the Miro MCP Challenge!

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