Ask the Community

I have a personal account in Miro, and my company has a business account in Miro.I do not manage my company’s account.I have logged into my personal account, and purchased a trial upgrade, but Miro has confused the two accounts, and won’t let me log into my personal account to use the upgrade. Logins keep defaulting to my company’s account.I have tried rebooting, logging out of all instances of Miro, and deleting cookies, but anytime I try to log into my personal Miro and use the upgrade that I’ve purchased, it default’s to my company’s team in Miro.How do I get Miro to separate the two overlapping accounts? 

Hey) I’m an English tutor in Ukraine can I have subscription without paying? 

Como puedo configurar el corrector ortográfico en español dentro de la APP

Greetings to Miro Support Team,My name is Oleksandra Kobzarenko  and I am a private tutor from Ukraine who specializes in foreign languages. I have been using Miro for a while already for providing as high-quality educational materials as I can.I have learned that Miro offers free access to premium features for Ukrainian users owing to the ongoing situation in Ukraine. I would like to request access in order to use the platform as a visual and interactive tool for teaching children online.Miro would greatly help me make lessons more stimulating and structured, especially for younger learners.I would be sincerely grateful if you could provide me with access or guide me through the process of applying. I can provide proof of my identity if needed.Thank you very much for your support of Ukrainian educators and children.Best regards,Oleksandra alexandrakobzarenko09@gmail.com

I am trying a 14-day trial of an upgrade to my personal MIRO account.How do I cancel the upgrade before the trial ends?

Hey there! I switched to the yearly plan and paid for it, but I keep receiving payment requests for additional 10$ What could be the problem? 

Hi everyone,Has anyone experienced battery drain issues when using the Miro desktop app on MacBook devices?One of my colleagues recently reported significant battery consumption while the Miro app was running on his MacBook. I remember similar issues being mentioned in the past, and I’m curious whether this was a known bug or if others are currently facing the same problem.If you’ve encountered a similar situation or have any insights, I would appreciate it if you could share your experience.Thank you,Roman

Good evening! A month ago I activated a paid Starter subscription to Miro. Today I received a bill for 111 dollars instead of 10. I had extra team members so I deleted them. Can I recalculate my subscription payment, please?

I have imported some SVGs ans saved them as a shape pack. When I pull one onto the board, it places the text underneath the image. I’d like the text to be displayed in the middle/center horizontallt/vertically as a default. I can’t even manually change the location of the text. Please advise on how this might be achieved.

I am reaching out because I have a user asking if there is a way to add a font into Miro. Their new standard font for a project is called Inter.Thanks for your assistance and looking forward to your response. Best regards,Melinda Alker-Klinewski

I’m about 30% through mapping our end-to-end business process in Miro, using a swimlane diagram created from template. It’s already quite complex and I’m starting to tear my hair out because:Each time I open the board, something seems to have moved in the formatting / alignment of items, meaning I have to spend 10 mins moving them back to their correct positions before I can start. Items don’t even stay in the swimlane where I put them… I frequently need to expand the diagram area and move parts of the chart around, to make space for items I find I’ve forgotten to include. Again, this often seems to lead to a lot of re-alignment.I’ve checked out the Miro tutorials and learning academy, but this doesn’t seem to be addressed anywhere.Any advice or guidance would be very welcome!

When I open a new board, I see my Templates.But when I am working in a board, and select “Template” from the left menu, only Presentations are left? Thanks for helping out! 

The team has entered data in a huge Grid on Miro - now I would like to copy the textblocks over to Excel. Seems not to work easily...

Hi all,  I just received an invitation from the Miro Research Team (research@e.miro.com), and I would like to know if the e-mail is real or a phishing attempt. Thanks for the clarification, Maurizio

Hi there! Noticed a bug when you have big amount of frames on single board.screen: https://imgur.com/kNGUcSsfixed with proper css: https://imgur.com/NrzRbfdcss code:// frames list#meeting-list-button__list {    max-height: 700px;    width: fit-content;}// frame item#meeting-list-button__list > div[role="menuitem"] > div {    width: auto;}// fames list outer boxdiv[role="menuitem"][data-testid="meeting-list-item"] > div {    width: auto;}Chrome version 137.0.7151.104. Please add this fix :)

Hello community,We've been recently having problems with the Miro/Jira integration. Specifically, when attempting to convert Miro stickies to Jira tickets, the tickets get created in Jira, but the Jira ticket box doesn't appear on the Miro board, and the original Miro sticky doesn't go away. We’ve tried reconnecting the integration but that didn’t do the trick.Has anyone else faced a similar issue, and if so, have you found any fix for it? Thanks in advance.Best wishes,Tony Georgiadis

Hi, I want to interlink all my boards on the canvas. Suppose I add some details and automatically it will come on my other dashboard with status and progress etc.within the same canvas I am not able to figure it out

Hello, the boards in the Miro do not work, the main page opens but the boards themselves do not, I tried to open both in the browser and in the application on the PC, on the phone everything works.

Suddenly across all our MIRO boards we are unable to toggle between hand and selector cursor - rendering MIRO unusable.Anyone else experiencing this?

The past few days the iconfinder feature has not been working for me.  I have tried Miro in the desktop app, and in a web browser.  If I look at the HTTP requests happening behind the scenes, I get a lot of HTTP 404 responses (not found).  Is there a service or a server that is down?   

 I wanted to upgrade to Starter plan with 1 member - as I’m a freelancer.I tried it on desktop via app and then browser.Nothing seems to work and I see that it’s a reoccuring problem for many of us.Please advice as soon as possible.  

Hello Miro Team 👋,My name is Alyona Merkotan. I am a Ukrainian teacher currently living and working remotely. I have recently started using Miro for creating educational materials and interactive lessons.I learned that Miro offers free premium access for Ukrainian educators due to the ongoing situation in Ukraine. I would be incredibly grateful if you could grant me access to the premium subscription to support my teaching activities.I don't have a .edu email address, but I am happy to provide other proof of my my teaching activity.Thank you very much for your consideration and support.Best regards,Alyona Merkotan

Hello! I wanted to share some feedback about the recent changes to YouTube video embedding on the platform. The removal of two key features - the ability to trim clips and expand videos to full screen on the board - has created some practical challenges for users.These features were frequently used in my workflow, and their absence now makes the platform less functional for my needs. Could you let me know: If this change is permanent? If there are plans to restore these features or provide alternatives? I'd really appreciate any clarification or updates on this matter.

Dear Miro Team,I wanted to ask if you offer any discounts or special conditions for Ukrainian citizens currently residing in Ukraine. If necessary, I can provide proof of both citizenship and residence.Thank you in advance for your time and consideration.Best regards,

I’ve put a lot of screens into Figma to create a user flow of designs - but when I’ve just gone back to do more, it’s only showing the title of the link rather than the screen itself? Any ideas why it’s stopped showing the screen?