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Answered

Move account

  • March 22, 2026
  • 2 replies
  • 20 views
Y

I’ve paid Miro subscription under the account A with this email address, however I’m closing the email account A so I’m trying to move everything from the Miro board to new account B. 

 

Could I move the all the files to account B and also can I switch the paid account from A to B ?

Best answer by Robert Johnson

​@yoshinari hayato Before you created a Miro account with email B, you likely could have just changed your email address on Account A to your new email address (email B) and you’d be done.

While you could still likely delete Account B and update your email, on Account A, let’s know go there as I have no insights into your set up.

Options:

  1. Move your board to the new account —Add Account A email to Account B as a team member and move your boards to the new account. Then you would cancel your paid subscription on Account A and upgrade Account B — there is  no seamless transfer all boards and billing.
  2. Download board from Account A — You could download your boards as board back up files and then upload them to Account B (note: Account B must be on a paid subscription before you can restore board backup files.

Since you have a paid account, I would suggest that you open a ticket with the Miro support ticket who can advise of your best path forward.

I am still leaning towards your deleting your Account B and updating Account A to use your new email address, but the support team will be able to confirm that.

You can open a Miro support ticket by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

    2 replies

    Robert Johnson
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    • Robert Johnson
    • Volunteer Community Moderator
    • Answer
    • March 22, 2026

    ​@yoshinari hayato Before you created a Miro account with email B, you likely could have just changed your email address on Account A to your new email address (email B) and you’d be done.

    While you could still likely delete Account B and update your email, on Account A, let’s know go there as I have no insights into your set up.

    Options:

    1. Move your board to the new account —Add Account A email to Account B as a team member and move your boards to the new account. Then you would cancel your paid subscription on Account A and upgrade Account B — there is  no seamless transfer all boards and billing.
    2. Download board from Account A — You could download your boards as board back up files and then upload them to Account B (note: Account B must be on a paid subscription before you can restore board backup files.

    Since you have a paid account, I would suggest that you open a ticket with the Miro support ticket who can advise of your best path forward.

    I am still leaning towards your deleting your Account B and updating Account A to use your new email address, but the support team will be able to confirm that.

    You can open a Miro support ticket by following these instructions:

    https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

    Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
      Y

      Thank you Robert!

      I've already created account B, so I might delete the account first then follow you're suggested option 1=just change the email address under the paid account A to B.

      Thank you for your help! If I still having a problem I'll message via support ticket.

       

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