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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,946 Topics
  • 26,626 Replies
7946 Topics
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DuncanContributor
posted in Ask The Community
iPad - tooltips blocking the menu - (can we turn them off?)

I did see someone else mention a similar problem a while back but there was no solution or follow up - on the iPad, the tooltips constantly get in the way when selecting from the menu bar with a pen or finger. I have attached screenshot… in this example I’ve tapped to select the pen tool and the “connection line” tooltip has appeared on top of the menu and I can’t click on either of the two options underneath. I need to “squiggle” my pen elsewhere to get rid of the tooltip then come back to the menu and select the option I want.This happens virtually every time I want to change my pen colour, size, or switch between tools, etc. It is exceptionally frustrating and really slows down the workflow. It’s been happening for many months and I’d just accepted it as part of Miro, (but came on here to talk about the zoom issues in another thread so thought it worth mentioning since I’m here 😂) Can we get an option to just turn off these tooltips? That would make for a quick fix?  I’m on a 7th g

341
ElvaMiro
Mironeer
5 months ago
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Darci LaRocqueNew Here
posted in Ask The Community
My board's canvas suddenly changed to an odd dull colour

I have scanned the community but can’t find a simple solution.  I know it is me but I would like it a bright colour again.  Thanks!

1306
Robert Johnson
5 months ago
S
Shinsuke IkedaNew Here
asked in Ask The Community
Could you tell me how to pay by invoice?

I need to contact the Miro Support team.I would like to apply for the Starter plan as a corporation for 10 IDs for one year. Could you tell me how to pay by invoice?This is an urgent matter, so please let me know as soon as possible how to proceed.

841
ElvaMiro
Mironeer
5 months ago
I
igrekonBeginner
asked in Ask The Community
My student can't edit the board

Hello! My student can’t edit the board though she has the access with the right to edit. What’s the matter?

673
I
5 months ago
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Wako SefaraNew Here
posted in Ask The Community
Can't get notifications

I can’t seem to get notifications on other miro teams I haven’t created. I don’t even have the notification bell icon. The only ones I get are the intermittent board updates notifications. I’ve turned the settings/preferences on and off and still nothing  😥  Does anyone know how to solve this?

474
ElvaMiro
Mironeer
5 months ago
D
Damir KhasanovNew Here
asked in Ask The Community
Access to boards for users from Russia (not board owners)

Hello!I need some assistance. We've received news about the suspension of operations in Russia and Belarus due to sanctions.I'm not from Russia, but we have students from there. Will they be able to access the board as guests, and what functionalities will be available to them?Additionally, I use the Around service for calls.Thank you!

3381
Eca
Mironeer
5 months ago
A
Artem KanNew Here
asked in Ask The Community
How to delete another members board?

Good afternoon.We had an employee, last year he drew a diagram in Miro, he quit last year.We need to delete this scheme, it contains sensitive data.Please tell me how to do this?There is no access to his account, the email through which he registered has been deleted.

593
Robert Johnson
5 months ago
V
Val AbbasovNew Here
asked in Ask The Community
Exporting boards in high quality in free account due to blocking accounts from Russian Federation and Belarus

Hello everyone. I’m a project manager from Russian Federation. I have a free Miro plan. I have lots of business processes that are organized through Miro. I didn’t get the email about ending of customer service for users from Russia and Belarus. I have two main questions:   Will freeplan accounts from Russia and Belarus be blocked? And the main question. Is there a possibility to get a free-trial plan for 14 days without connecting a bank card and ordering a business plan subscription? I want to get a possibility to export all of my boards in vector-pdf format to use another availiable platform. I don’t have any card that would be appropriate to get the subscription the usual way. I guess that a lot of users from Russia share the same problem with me. It would be a great gesture from you to give us free business trial to export all of our boards in good quality before blocking the accounts. I guess that developers can “hang” a trial period on us - users from Russia and Belarus. It's

1612
Eca
Mironeer
5 months ago
O
Olga ShooNew Here
asked in Ask The Community
Sanctions and restoring access to Miro when they're over

Hello!ESL teacher from Russia here. I got the email yesterday - my Miro account will be blocked because I live in Russia. I have a lot of complicated feelings about it, but it’s not the point. I understand that Miro has no other choice and thank you for providing your service until now.When the sanctions are over, will the access be restored?I’ve tried Russian competitors and, well… Let’s say they leave a lot to be desired. And now I have no other choice - I will have to use them.I would like to continue using Miro when it’s all over.

7874
Eca
Mironeer
5 months ago
A
Ari357Beginner
asked in Ask The Community
Giving "View-only Access" to visitors (customers) on Starter Plan

Hi, as part of my training service I am giving access to my workshop templates for my customers to duplicate and use for their own purposes (e.g. like a public facing Google Doc)I am on the Starter plan, I don’t want them to become members, rather just access the board via the password-enabled public link, duplicate and use it how they wish on their own accounts.I have read the help articles on how to restrict / limit visitors from joining my team in the Settings/Permissions and think I have this set up correctly to avoid joining my team.My questions are:Is my idea possible without having to change my plan;are there limits to how many visitors can access the board and;if there are any changes in the future regarding how plans work could this disrupt my service offering or is the public access part going to remain the same regardless of plans?

340
A
5 months ago
V
VeronicaGrachaninaNew Here
asked in Ask The Community
Will our accounts be blocked?

   Hi everyone! Our colleagues with paid Miro accounts have started receiving emails saying that their accounts will soon be blocked, and they won't be able to create anything new. Is this true?

2223
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Mironeer
5 months ago
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Stanford EducationalContributor
asked in Ask The Community
Why do sticky notes change color when I click on a frame?

Whenever I go to a Miro board by clicking on a frame on the left hand side, the top half of all of my boards change to a pale yellow color. When I refresh, they all go back to the normal yellow color. Why is this happening?

10915
Eca
Mironeer
5 months ago
K
Ksenia NaidenovaBeginner
asked in Ask The Community
Miro Access, Need miro support assistance

I`ve heard that many users in Russia have got emails that they`ll loose access to their miro boards because they are in Russia.I haven`t got any notifications and now I`m using a free plan. Am I going to loose access to my boards?

4305
M
Mironeer
5 months ago
A
AdamTutorNew Here
asked in Ask The Community
the order of the layers is destroyed (with object snapping)

Hello! When copying and subsequent updating, the order of the layers is destroyed (with object snapping). Is it possible to fix it? I'm attaching the video. https://drive.google.com/file/d/1I7Et2GEnd5vcykFbjrSPVC9kewQE8O8W/view?usp=drive_link   I can't send a support email. I don't know how to report this bug.

531
Eca
Mironeer
5 months ago
T
Tony ChenNew Here
asked in Ask The Community
Drawing Animation

I’m on my iPad drawing for my students but the students don’t see the actual animation of my line. For example, I want to draw a line on my iPad, once the line is drawn and finish the line will just appear. However I want my students to actually see the drawing of my line and not just randomly appear. When I write on Google Jamboard, the animation of the line will appear. How do I achieve a similar effect?

160
T
5 months ago
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Phylla MagallanesContributor
asked in Ask The Community
Is it possible for Miro to also rename the board link stored in Google Drive when you rename the board on Miro?

I made a board on Miro then clicked "Export this board" button and chose “Save to Google Drive".This creates a link to the board under My Drive in Google Drive.Now, if I decide to rename the board in Miro, is it possible to set it to also rename the board that exists inGoo gle Drive without having to open Google Drive and rename it from there, too?

533
Eca
Mironeer
5 months ago
J
Jonathan07New Here
asked in Ask The Community
How can I integrate notion?

How can i integrate notion templates in miro

1321
Eca
Mironeer
5 months ago
C
Cyrill AbramovBeginner
asked in Ask The Community
Blocking account because of sanctions

Hi there My miro account was registered in Russia. But currently I’m not in.Today I have got mailing about blocking my account after 11 sept. How I can continue using my acc?

13077
M
Mironeer
5 months ago
S
SW1New Here
asked in Ask The Community
How do I delete my account without access to registered email?

I have a free Miro account registered to my old work email address -- I’ve left the org, so can no longer access it. The account is no longer part of any work teams, or associated in any other way.I can’t change the email address as Miro won’t allow an org email address to be changed.I can’t delete the account - which I would like to do - because I no longer have access to the email account to which Miro will send the confirmation prompt.What do I do?

443
Robert Johnson
5 months ago
A
Anastasiya01Beginner
asked in Ask The Community
Доступ для пользователей из РФ

Добрый вечер! Подскажите, что будет с бесплатным тарифом для пользователей из РФ? Тоже будет отключен доступ?и еще вопрос: если привязать карту Казахстана, то доступ к доске останется? 

9203
Eca
Mironeer
5 months ago
P
Peer
asked in Ask The Community
Show object "owners"

When I first opened an already filled board, the names of the people who created objects were shown on the objects. There was a blue button in the bottom center “hide ...” I clicked it and the names disappeared. But how can I get the object-creator names back? I do not mean the “show collaborator cursors”! There where named of object owners/ creator/ editors shown on the single objects themselves...

30183
J
5 months ago
K
Ksenia NaidenovaBeginner
asked in Ask The Community
Miro access. Need Miro support assistance

I`ve heard that many users in Russia have got emails that they`ll loose access to their miro boards because they are in Russia.I haven`t got any notifications and now I`m using free plan. Am I going to loose access to my boards? 

1181
Eca
Mironeer
5 months ago
L
Leopold Enzensperger
asked in Ask The Community
Why can't restricted memberst copy and paste board contents?

Hello everyone,We have received several reports from employees in our company that they could not copy and paste objects within Miro boards while not having a license (as a restricted user).We have tested a few scenarios and have come to the following conclusion:As a full user, you can copy and paste to boards if you have editing rights. As a restricted user, you can duplicate the object, but you cannot copy it within the board or to another board.(bzw. it worked like 24h ago. no Permissions were changed in teams, projects or boards)Now to the question:Do you need to be a Full user to copy and paste objects in Miro?! Thanks for the Help in advance

924
L
5 months ago
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adm jonesNew Here
asked in Ask The Community
new to miro please help

hie everyone, this is adm jones i’m new on miro can anyone please provide some pathway/roadmap for the miro usage

724
Kenneth Ritley
5 months ago
O
Olina TerziNew Here
asked in Ask The Community
Wireframe elements' properties lost

I created a large board with numerous wireframes and was preparing for user testing, when I opened my board and realised wireframe components such as buttons and drop-down lists have lost their original appearance (graphics are all messed up with button text changed, background made transparent) and all their editing properties are lost (no properties show up when I click on the element). The only way to fix this currently is to replace the elements. Since rebuilding all my screens will be a huge waste of time, I’m hoping someone could help me resolve this or restore my board?Any help much appreciated

351
Eca
Mironeer
5 months ago
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