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Video Uploads not working

  • April 10, 2026
  • 1 reply
  • 12 views

I have been uploading short .MP4 files for the past year to share progress with our team. In the past day or so I've been receiving an error saying that the file type is not supported when I try to upload a video. I’ve tried every video format and I keep getting the same error, the same happens when I try it in a new board or an old one. I’ve tried all steps I've found on the forum.

1 reply

Robert Johnson
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  • Volunteer Community Moderator
  • April 12, 2026

@Jacob_3213445 I am not experiencing this issue myself (Business Plan, Windows 11, Chrome/Edge/Miro desktop app).

I would suggest that you open a Miro support ticket, so they can troubleshoot the issue with you. You can open a ticket by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C