Sign in to unlock, but then I cannot find it

Hi ​@lorena.a.arnal 

Thanks for reaching out! What you’re seeing is related to Miro Lite, which allows you to quickly create a temporary board without signing up. These boards are only stored for 7 days unless they’re linked to a registered Miro account.

To keep your board:

1. Open the board link in the same browser and tab where you originally created it.

2. While the board is open, click Sign up (or log in if you already created an account).

3. After logging in, look for the option to Save the board to your account — this should unlock it and prevent deletion.

⚠️ If you’ve already signed up but didn’t save the board to your account during that session, it may remain a Miro Lite board. In that case, the system will delete it after the 7-day period, and recovery won’t be possible.

Tip: Make sure you’re logging in with the same email address you used when signing up, and try accessing the board from your browser history if needed.

If you still can’t save the board after following these steps, I’d recommend contacting Miro Support directly for further assistance.

Hi Eca, thanks so much!! I’ve been trying that but it does not work. Even if I try to sign in from the same tab where the board is, it always opens a new one and never stays on that one. It opens in a new tab and doesn’t let me go back. It doesn’t let me open in in the same one either. When I go back to that tab and try to reload to see if it signs me in automatically, it doesn’t work either. And I cannot find it from any other place in my account to link it or anything. I cannot go to Support because it says it is for Pro users only and I am a free user… :(

It appears like this:
 

And it does not let me do anything else than clicking there, which takes me to another tab… Cannot go back… And I get into a loop. :(

Hi ​@lorena.a.arnal thanks for the details! Since you’ve tried the steps and it did not work, I have your case converted into a support ticket. So the team can investigate more on the backend. You should receive a response shortly.

Hi Eca! I have the exact same problem as the author of this thread. Can you help please? My miro lite board will be deleted in 5 days.

Hi Eca, 

Thank you!! Unfortunately I haven’t heard any more about this and the board has disappeared now for me… :( But thank you for your help anyway!!

Hi ​@lorena.a.arnal, thanks for flagging this! I’ve already reached out to supports and followed up on your case so this can be investigated on the backend. You should receive a response as soon as possible. 

​@Banortwi I also converted your case to a support ticket. Please wait for supports to reach out to your emails.