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  • 28,397 Replies

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8409 Topics
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Sabrina_DLNew Here
asked in Ask the Community
Consultancy use?

Hi, Your TOS say that you can only use Miro at a company for internal purposes, and that you cannot use Miro “on behalf of, or to provide any product or service to, third parties” - but I see threads here on using Miro for consultancy, clients, giving board access to clients, etc. Can you clarify? I’m very confused. Example: Is there a 'client' account type I can use on the business plan? | Miro If this is allowed for paid users I’m happy to upgrade if needed. I’d love to be able to use the free account for my project though (am a student). Specifically: What about for an academic policy project with a client (like a policy paper), non-commercial, with the final policy report being published on the university website? Thanks!

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Mironeer
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Fábio OliveiraNew Here
asked in Ask the Community
MIRO BUG

Sometimes my miro presents this bug after a collaborator inserts/changes kanban data, he needs to close the miro and open it again for everyone to be able to edit again. Do you know how I solve it?

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Guillaume ChartrandNew Here
asked in Ask the Community
Miro AI and Education Plan Terms

Hi, I want to know before we enable Miro AI in our subscription what is the term of the education plan. If I look at the IA Features Addendum, specifically the 3. Use and Ownership of Input and Output.. Do we consider the education plan an enterprise plan? The question is, all our input/output with IA will be use to train your model and becomes “public” or will be strickly use by us. Thanks

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Julian SbrinoNew Here
posted in Ask the Community
I love Miro but the customer support is horrible

I made a mistake in hiring a free trial and not canceling, when I went to request a refund, all the assistants just sent empty tutorials and when I asked something they fired more of them. In the end, I sent 6 ATTEMPTS to support and one of them they closed before even responding to me.To be honest, I'm pretty disappointed and desperate.

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Lisa McNabBeginner
asked in Ask the Community
Board stops loading e.map is not a function error and opens save as window when refreshed

While working on a board, it will intermittently stop loading and give the error ‘e.map is not a function ‘ . When I refresh, chrome opens the save as window. If I close chrome it works again for a while but this happens sooooo often it’s incredible frustrating.

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Kelvin KredensBeginner
posted in Ask the Community
[RESOLVED] Mind map enter problem

There is a bug with the enter key inside nodes.

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Dan DefenbaughBeginner
posted in Ask the Community
[RESOLVED] Can't move multiple selected objects with Arrow keys

Yesterday I could move multiple selected objects with SHIFT + Arrow keys. Today I can’t. The objects are not locked. I can still move one object at a time with SHIFT + Arrow keys. What happened? I’m using Chrome Version 110.0.5481.177 on Mac OS Ventura 13.2.1

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lcummingsNew Here
posted in Ask the Community
Shared board not viewable "There's been a glitch" error

Hi there, I am brand new to Miro. I created and shared a board with my team but when they go to click in, they get a very unspecific “Hmm, there’s been a glitch. Please try again in a few minutes.” error message. I’ve tried googling that message and checking the help and community here. Coming up empty on my end. Honestly I don’t even know where to start debugging this. Could really use some help please. Thanks in advance.

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Wewin Wira Cornelis WahidNew Here
asked in Ask the Community
Why does Miro still bill me around $20 dollars every month, when im on free version since 4-5 months ago?

Hey, so i just noticed that miro bills me around $20 a month, for the past 4-5 months now. I initially got the starter plan and unsubscribed, and got back to free mode 4-5 months ago. But when i saw my credit card bills, around IDR 307,000 (indonesian) was billed to miro every month! EVERY MONTHHHH! Either they a have crappy system or their stealling from me! GIVE ME BACK MY MONEY or ELSE!!!!

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RandiCohnNew Here
asked in Ask the Community
[RESOLVED] Bug - logic reversed for "Star/unstar Board" tooltip

I think the CTA to star a board is reversed. Possible Bug? If you hover over the star of an already starred board, it says "Star this board". The inverse is true for unstarred boards. Since "star" is the verb, the call to action would be incorrect, I believe.

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Robert Johnson
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Carey SingerNew Here
asked in Ask the Community
Does anyone have a solution to their boards disappearing in "Space" dashboard? I can still access via URL

Maybe a bug after some recent updates, but I can’t see the list of boards I own in the Spaces I own from the dashboard. I can still access the board via recents or if I remember the name and go directly via a URL. I can also see all the boards in a Space when I’m in a board and look at the side tab. But a general issue if not solved, as I dont remember the names of all the boards I own. Any solution to this?

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redinasvetlana82Beginner
asked in Ask the Community
duplicate boards why

Здравствуйте.у меня есть два аккаунтапочему-то доски на них дублируютсявсе исправления сохраняются на втором аккаунте как я могу это исправить. спасибо заранее

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Mikko KnuuttilaNew Here
posted in Ask the Community
Changing plan - need to delete members from 3 to 1 not effective

Hi! I need to upgrade my plan from freeto business. Previously I had 3 members in Business plan, now I would need for the moment only one. I have removed as advised the 2 existing old members, but cannot still upgrade in the billing form from 3 to 1 plan. It says I have to delete 2 members… Is this just an update and time topic?? THANK YOU for your support!

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Robert Johnson
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Majestic GlueBeginner
asked in Ask the Community
[RESOLVED] Potential Copy Paste Bug after Doc "Copy link to block" action

When attempting to copy paste into hyperlink and or object to link, copy paste doesn’t seem to work. Copy paste works normally for a text box, but on weird occasions it would not copy paste into hyperlink and/or link to object url. It’s odd because copy paste works for text, but sometimes it works for hyperlinking. I think the bug gets triggered when i’m trying to link to a block within the beta feature text document, but not entirely sure. Sometimes it goes away too but not sure what causes it.

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Robert Johnson
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Alisa AntyshynaNew Here
asked in Ask the Community
[RESOVLED] Nov 21, 2024 - 12:15 UTC - Application loading issue

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Robert Johnson
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Kevin SubrebostNew Here
asked in Ask the Community
Issue: board tools on firefox

Hello, Since a couple of days, the boards I open on firefox do not show all available actions/tools. When i open the same board on chrome, it shows the normal toolbars with all tools. Here are screenshots of available actions that are left on firefox for me: Thanks for any advice/informations

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nick_111Contributor
asked in Ask the Community
Holding shift while moving object is temperamental. Why?

Hi, Per most editing software, holding shift and moving an object(s) wit the cursor keep the object(s) aligned to the axis. However, in Miro, this seems to work only some of the time. It’s really frustrating! Is this by design, and if so, what causes it not work? Thanks!

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migo33New Here
posted in Ask the Community
High CPU use MBP M1 Pro

Why Miro’s CPU usage is so High even when there are no open boards? Just ideal Miro uses about 40% CPU (Miro Helper Renderer). I thought that using the native app will be quick and effortless especially on a M1 Pro chip. Thanks,

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Valerie LACOUXBeginner
asked in Ask the Community
Teams settings in new dashboard UI

teams settings: since visual modifications of the miro page i (administrator) cannot find the way to manage the teams , licences… can you help me please

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Mehmet KovaciogluNew Here
posted in Ask the Community
Unable to access boards owned by former employee

I have a former colleague who is removed from miro, but still owns a number of boards. The person does not exist in the system anymore and doesn’t have access to our miro boards. How can I transfer ownership of these “dangling” boards, with some of them we can’t even edit or copy them anymore as the team has only “viewing” rights. I’ve searched on the forum but answer refer to reassigning ownership on removal of this person from the team / account. What I currently see is that this person is not in the team, nor in the company account, yet boards in our project are still owned by this person.

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Daniel BillingNew Here
posted in Ask the Community
Board loading issues on the Mac (Desktop and Browser)

Hello, i am having a consistently bad experiences loading boards on any Mac interface, Browsers (Safari, Edge, Chrome, Firefox) and in the native Mac OS app. On windows browsers, I have no such problem, even on the VPN. Has anyone else experienced this? Is this a known issue? Thanks, Dan

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Robert Johnson
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RicknNew Here
asked in Ask the Community
Can't replace my team admin to another member

Hi all, How can I change my admin rights to another in Teams? I’m leaving the team and have lots of boards that the rest of the team don’t want to loose if I left without replacing my admin rights to another in the team. Can you please help?

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Robert Johnson
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Anshul JainBeginner
asked in Ask the Community
Blurred Miro board

My miro board is all blurred up.I am not able to see anything clearly even after zooming in. Is/are anyone else also facing this issue? If you are then how have you resolved it?

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reallukeburrowsBeginner
posted in Ask the Community
Copy and paste is not working

Hi, Unfortunately for me copy and paste and trying to duplicate one of my boards isn’t working for me. I’ve tried on the Desktop app and Google Chrome - neither work. I have cleared cookies etc. still not working for me. Any suggestions?

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kubak1500New Here
asked in Ask the Community
Cant open my webwhiteboard

Hi, i ve created a free board and 24 hours already passed so its locked. I ve already tried to sign up, but when i sign in when opening the mentioned whiteboard it says We couldn’t create your board. Please try again. and when i click on try again it sends me here https://miro.com/pre-products/

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