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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,826 Topics
  • 26,280 Replies
7826 Topics
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Dean SmithNew Here
asked in Ask The Community
Reset password

Hello, I need some help. When I signed up first I used my google account to do so, hence I didnt create a password. Now I need to have a password (to log in from other device) and I can not reset my password.When I chose to log in with email instead of with Google, it says We sent you a log in link and There are no option like FORGOT PASSWORD or Reset password anywhere.What can I do to make a password? *The reason I need a password is that I try to log in from Oculus Quest 3, that does not support Google services Thank you

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ElvaMiro
Mironeer
4 months ago
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Niro11New Here
asked in Ask The Community
Major Bug - Miro copy pasted entire board instead of sticky note - undo impossible

I worked in Miro to outline some functionality for our platform. I did copy paste of a single sticky note but instead Miro copy pasted the entire board and (since it is a pretty big board) the system failed. Hence, I could not execute the „undo“ option. Now, we have everything twice on top of each other. I can also not load a previous version, because I am on a free plan. I really hope Miro has a fall-back solution for this and can load a previous version of the board. I know that Miro usually only offers version history on a paid plan, but since this is a mistake on the part of miro, I think they should help us regain our previous board. Otherwise, we will need days to clean up the board manually. I would even upgrade all our plans (we originally planned to do so anyways), but apparently version history does only start working after one starts paying. If anyone has a suggestion of saving the board some other way, I would be grateful.

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4 months ago
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Mark PreputnikNew Here
posted in Ask The Community
Minimap not centered

My minimap is only showing the bottom half of my board. I’ve tried using Ctrl-A to locate if any random shapes are stretching the view, and there aren’t any; all my content is collected together. It’d be one thing if the scale was blown-out, but this doesn’t even show the top half of my objects. Anyone know how to fix this?  

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4 months ago
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Wozza_MavNew Here
asked in Ask The Community
Shape with icon choice

I randomly found a shape object that allowed you to change the colour and specify an icon, but I cannot find where the original app is or how you can create it without copying and pasting the object that I found. Can anyone tell me where I can find the tool to use this? Thanks  

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4 months ago
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DuncanWilNew Here
asked in Ask The Community
Retirement of Office 365 connectors within Microsoft Teams

Will the retirement of Office 365 connectors within Microsoft Teams stop Miro working from within  Microsoft Teams? For reference:https://devblogs.microsoft.com/microsoft365dev/retirement-of-office-365-connectors-within-microsoft-teams/

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4 months ago
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HarrisNew Here
posted in Ask The Community
Subscription Issue

I renewed my Enterprise subscription in March this year, but I haven't received any payment information since then. Despite sending multiple emails, I haven't gotten any response. Now, my Miro account has been temporarily suspended. I urgently need to restore access. Is there anyone who can assist me with this issue immediately?Thank you!

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Robert Johnson
4 months ago
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Manuel Parodi RamosNew Here
asked in Ask The Community
What happened to my board! One year of work is gone!

Hey, I log in to Miro today after the holidays only to find that my board content is all gone! The board is there, the name is kept, but the content has disappeared. How did this happened? It was after the change to AI, not so I apparently!

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Robert Johnson
4 months ago
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RolfBeginner
asked in Ask The Community
How to horizontally/vertically distribute groups that contain frames?

Not sure why I can distribute (horizontally & vertically) groups of objects, but as soon as frames are part of groups, I can’t distribute them? The menue option isn’t there - I get offered un-group, only.

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4 months ago
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Sannah SiddiqueNew Here
posted in Ask The Community
Miro board is laggy, slow and freezing

I’ve found that over the last few weeks my Miro board i’ve been working has become increasingly slow - to the point the browser becomes unresponsive and not usable. I’ve deleted stuff from the board to reduce performance issues but ideally I need to keep all this information on the board. Any workarounds on this?

16359
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4 months ago
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Karen TomczykNew Here
posted in Ask The Community
Miro not pasting from Excel

I was trying to copy cells from excel and paste into sticky notes in miro (one of my favourite features!). However, the excel content is not recognized and miro app pastes the latest sticky note I had copied. I am able to paste the excel content to other applications, but not in miro.I also tried the web versions in Chrome and Edge - in the web versions, nothing happens, as if I haven’t copied anything. However, I’m able to paste the content copied from Excel in other applications (tested pasting in an email).Any idea on how I can fix this? Thanks :)  

46210
Robert Johnson
4 months ago
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Charlotte DossinNew Here
posted in Ask The Community
Miro board randomly started moving on its own without clicking anything

When I click into any of my Miro boards, the page starts automatically moving to the right and never lets me put the board in view. I try to move the scroll bar on the bottom of the page but it constantly keeps shifting right and the scroll bar gets smaller and smaller. I’ve tried updating Google Chrome, going into Incognito mode, & clearing my cache with no success. 

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4 months ago
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Alliia MayBeginner
asked in Ask The Community
Payment

Hello. It was time to pay for the subscription when I discovered that I had accidentally added 10 people to my team but in reality I am only one person on the team. But after that I deleted them I received a message that I need to pay 180$. Although for one person I only need to pay 20$ (for bisuness plan for 1 person at team). I want to pay 20$ but I can't do it because they ask for 180$. What should I do in this situation?

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Robert Johnson
4 months ago
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Narelle PittardNew Here
asked in Ask The Community
[RESOLVED] Some @mentions showing "@[custom]"

Hi everyone, I’ve been using Miro for years but yesterday my @board wasn’t working. Whilst I wrote and selected @board, when I pressed enter, it displayed “@[custom]”. Is anyone else having this issue?Thanks, Narelle 

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Robert Johnson
4 months ago
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Barkley AndersonNew Here
posted in Ask The Community
How do we convert our inVision freehands into Miro boards?

Now that Miro has acquired inVision freehand, how do we convert our inVision freehand boards into Miro boards? Our company has far too many assets on inVision that can be manually converted so for our business to not be compromised significantly, we will need a conversion tool or method. Can someone at Miro please help us understand how to do this?

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4 months ago
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Sara.G.Beginner
asked in Ask The Community
Problem with syncing and saving in Miro

Hi,I have a problem with syncing and saving in Miro - I cannot copy templates created by anyone to my project because the application hangs every time during synchronization. Restarting the browser and computer, opening Miro in incognito mode, downloading the application to the computer and deleting cookies in the browser did not help. Nothing is saved in Miro.When you try to synchronize, the following message appears:"Sync. Please wait."Receiving responses from the server. We recommend waiting to avoid data loss. "Unfortunately, waiting does not help, because even if I wait an hour... the data will not be saved and everything will return to its previous state, i.e. everything will be deleted.Second question: Every time I wait for the save option to be activated (until the synchronization message appears). Is it possible to save changes made to the project yourself?I thought that everything would be automatically saved in Miro in real time, but apparently not... and I don't see the Ctr

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4 months ago
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Razvan Andrei SurduNew Here
asked in Ask The Community
Is there a shortcut for the textfield "insert link" on selection?

Instead of linking the entire object using CMD+K, I would like to add a link only on a specific selection from the text. I can do this by manually clicking this button.Is there a shortcut instead?

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4 months ago
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Magalie ZimmermannBeginner
asked in Ask The Community
Privacy

Hello,  Several team members are currently using our team account.Previously, my entries were always private and had to be requested for viewing.However, this is no longer the case and my entries can be viewed by everyone, even though I have not made any changes. Why is this the case? And where can I set the privacy settings correctly again? LG 

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Robert Johnson
4 months ago
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Roberta Joy RichBeginner
posted in Ask The Community
[RESOLVED] Removing white space around YouTube Video and Spotify playlist

Hello,  I am new to Miro and hope someone can help me. I have embedded multiple YouTube videos on my miro board at various sizes, but for some reason when I hit play, a white space appears at the bottom and the video shrinks. It wasn’t doing this before and they were playing to the scale of the box. This was the same for the Spotify playlist. 1st Pic is before play, second is while playing and white space is visible and last pic is Spotify playlist not filing entire shape with substational white space: How can I remove the white space, so it shows the video / element in the whole shape space?Thank you, 

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Robert Johnson
4 months ago
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Magalie ZimmermannBeginner
asked in Ask The Community
Privatsphäre

Guten Tag,  aktuell nutzen mehrere Team-Mitglieder unseren Team-Acccount.Bisher waren meine Einträge immer Privat und mussten zur Anschauung angefragt werden.Allerdings ist dies nicht mehr der Fall und meine Einträge können von allen eingesehen werden, obwohl keine Änderungen von mir vorgenommen wurden. Wieso ist das so? Und wo kann ich die Privatsphäre wieder richtig einstellen? LG 

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4 months ago
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Rachel WierdaNew Here
posted in Ask The Community
Zoom Extents - See Everything at Once

My miro board is starting very zoomed in on a few areas. I want to be able to see everything and zoom extents outward to see the extent of everything in my project board. I am Mac based if that’s important. I did scale the PDF files I brought in to be larger, but I have never had this issue before in Miro. Help please. :)

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4 months ago
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BrentBeginner
asked in Ask The Community
White boxes appear when pasting items from another board. They cannot be selected or deleted.

Noticed this when trying a work around for 200 mb file limitation from backup import.White boxes appear when pasting items from another board (enterprise account). They cannot be selected or deleted. They are only visible at 1% zoom level. They are not present on the board the content is being copied from. Happens on every board I have tried using this work around on. It seems to be burned into every new board I make (personal account - paid). It’s just not visible until I have objects big enough to zoom out to 1%.It does seem to match a pattern of nested frames I have on one board on the enterprise account. This is present on all my boards (paid personal and free personal), even ones created before making the board with the nested frames.   

542
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4 months ago
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Matthew MoralesNew Here
posted in Ask The Community
How many users can be on a board at once?

We’re trying to host a Summit with upwards of 80 participants. How many users can be on a board at once?   Thanks!

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ElvaMiro
Mironeer
4 months ago
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NiruNew Here
posted in Ask The Community
Miro fonts not carrying through to PDF when exporting

Hi there,Does anyone know why fonts from Miro are not exporting to pdf? I tried multiple ways of doing this and looks like a jpg carries the fonts through but not pdf. Please let me know! I do have a paid membership. 

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4 months ago
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Steve PavettNew Here
asked in Ask The Community
board overview map not updating

For a while now I’ve had an issue where the board overview map doesn’t draw the box of my viewport over the map and the map view itself is not the whole content of the board. Anyone seen this or found a fix for it?: 

150
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4 months ago
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Emer TumiltyNew Here
asked in Ask The Community
Text is being cut off on post-its and inside shapes?

Since yesterday I am getting some kind of bug with text inside sticky notes and shapes. Miro is cutting off the lower half of every text line, even text that is not at the bottom of the sticky notes/ shape. Please see image below for example.Text is also behaving really strangely inside shapes/ sticky notes/ text boxes - when I double click to edit the text, it goes up a few sizes and goes off the bottom of the shape/ box/ sticky note. It seems to be an issue with auto-resizing. Can someone please help? Thank you. 

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4 months ago
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