Ask the Community

Hi, I was invited to join a board in Miro during the height of the pandemic--so I am on a random professor’s team at my institution. I now need to migrate my boards to my own account (Educational) so I can manage members of my team.Please advise, and thank you. 

I’m using the built-in ‘Roadmap Planning’ template. I have a schedule that covers the whole year, but the width is so wide. I can only see a few months on screen at a time. I don’t want to just shrink both the width and height because then the text gets too small. I just want to reduce the width.What it currently looks like: What I’m trying to make it look like: Using the left or right edge to resize it just makes it worse. I can only make it stretch wider, I can’t make it narrower so I can see more months on the same screen. Am I missing something obvious? Thanks.

Hi how can I cancel a yearly subscription from 6 licenses to 1 or 0 immediately w/o waiting for a full year? 

Hello  i’m having issues with one of my users accessing the Miro app on a 9th Generation iPad running iPadOS 18.6.  We are getting an error that says App Initiation Failure: Can't Find Variable: Broadcast Channel after logging in to the App.    we’ve wiped / updated the iPad  reinstalled the most recent version of the AppPlease advise

Our IT folks have been attempting to get a quote for enterprise plan for our compnay from sales for weeks. No one will call or contact us. Because I’m the one pushing for this I’m now helping. I filled out the forms. IT has requested demos.How can we get this information. Is there a number to call?

Hello everyone,We have the following problem related to a name change: A colleague owns several boards and important content under her previous user.Because she changed her last name (and thus her email address), we have adjusted this in our authentication server. She now appears twice in Miro: with her old user and with the new user. The SSO process always redirects her to her new user. She can no longer log in manually with the old user either. However, she urgently needs to back up the content of her old user or transfer it to the new user.According to the FAQ, only she, as the board owner, can move the content; I haven't found a way to do this in my role as an admin. What is the best way to back up or transfer her content?Thank you in advance! Best regardsHendrik

Hey guys,I love the addition of presentations. They make sorting my boards a lot easier.Unfortunately my Ipad Air cant seem to handle the workload. Even on smaller Boards i cant even move the screen. On my laptop/destop everything is fine.Do you think there is a solution planned or do i have to buy a newer tablet…Thanks for your answers and have a nice day :)

when I was trying use frame templates all my shapes was deleted automatically, and I only have de stickers for comments.I tried to restart de navegator but nothing happened, my work and descriptions was in the square shapes but now they gone. help how I can recover my shapes with data? 

Having a couple of persistent issues:the contextual menu hadn’t been opening for a while in Edge, but did in Chrome, and now no longer does in neither copy and sync option never showed up in the contextual menu when it was openingI do have Enterprise license btw Does anyone know how i would get tech support pls?

After restarting my computer, trying to use my Miro board on Google Chrome, clearing my Cache, and using a private browser, I still cannot use my keyboard in my Miro board. I see my classmates able to use the board fine. I can click and drag text boxes with my trackpad, but anything involving the keyboard - it will not work. The two menus on the top left and right of the page are not able to be clicked on, however, the sidebar tool menu can be clicked on just fine.  What is the best way of proceeding? I feel like I have tried everything.   

My name is Nastya, could you please let me know if there are any special programs, discounts, or humanitarian access options available for Ukrainian users?

Dear Miro Support Team,I am Iryna, an English tutor from Ukraine. I teach English for children and adults so I use Miro desk to make the lessons interactive and more interestinf and engaging for students. Due to the current situation in Ukraine, I am kindly ask you for support and provide an access to Miro subscription. This way I would be able to countinue teaching and it would be a great opportunity for ukrainians to extend the knowledge in english language and make the lessons more effective for my students.I would be grateful if you let me know, if there is any possibility to get the access to Miro board and if there is any special programms for ukrainians.Thank you for consideration. I am looking forward to hearing from you as soon as possible!Kind regards,Iryna

I am familiar with putting frames around objects in Miro, and have used them previously to frame a number of shapes into a diagram that I can then move around the board, copy, or drag into a larger frame.  So that I can have a frame that contains a number of related diagrams, with a title.I have been using the new ‘Miro Diagram’ feature to create a diagram in focus mode, and I can see the benefits.  However, when I return to the ‘canvas’ I have a number of diagrams that are essentially each in their own frame, but it is this new ‘Miro Diagram’ container.  I can drag them around my board, as before, and copy them but I am unable to put a frame around them to define a collection and put a title to it. 

Dear Miro Support Team,I hope this email finds you well. My name is Violetta Krykun and I am an English teacher from Ukraine.Having bought a subscription I have recently found out that your company has provided many Ukrainian teachers with bonus upgrade due to the ongoing war in my country.I greatly appreciate the Miro platform for providing me with numerous tools which helped me with work and studies, but at the moment the cost is a challenge.With all my respect, I would like to ask if there are any opportunities for free or discounted subscriptions for Ukrainian users.Would you mind telling me if there are any opportunities or programs available?Thank you for taking the time to read my email and for your understanding. Best regards,Violetta KrykunEmail: violetkrykun@gmail.com

Добрый день! Где посмотреть до какого числ оплачен тариф? Дело в том, что по нашим данным оплата была до ноября 2025, но у нас сейчас бесплатный тариф по какой-то непонятной причине 

Hi :) An unsual bug seems to have happened to my board. A lot of top layer content (except for the newest I’ve added) has been shifted a few centimeters. Very frustrating. I didn’t do it! When I look in the history of the board, I can see that it all happened on August 7th at 11.08. There are hundreds maybe even thousands of actions at the exact same time. Did Miro run some sort of update? Anyone knows how to fix it? 

Tried to upgrade my plan, puts my data correctly, but all my attempts finished that way:   I called my bank, my card have permission to transfer money to other countries, and, the final detail, bank havent see any attempt to transferWhat to do?

Dear community, I know this feature exists in miro but I cannot find it and also no information about it. How can I create a stack of sticky notes (say I want participants to use only one color) on the board itself so user don’t need to click through the side bar? Thank you for your help! Arthur

Hi!We want to change the Admin Role in our free plan Team and we don’t have access to the email of the person who is currently listed as admin because this person has left the business.How can we give the admin role to another member without having access to the mailbox and account of the current admin?

I’m trying to deactivate a huge amount of users on my end around 2,000+ I tested from the All Users page, you can select/highlight at maximum of 50 users that you can see on the list (not searching) and you can do bulk action → deactivate (it works fine, deactivates all selected users) But if you try searching or inputting a users name/email for example: search and select gary@yahoo.com, then search mika@yahoo.com, then bulk action → deactivate, it only deactivates the last selected account.  Tried 3 or more users via this method, they are all selected via search but when using the bulk action to deactivate, it only affects the last selected account. What am I doing wrong? Is there a proper way to deactivate huge amount of users?

Dear Miro Sales Team,I have submitted multiple requests through your “Contact Us” form to upgrade our company subscription to the Enterprise plan. Unfortunately, I have not received any response or follow-up yet.As this upgrade is time-sensitive for our operations, I kindly request that someone from your sales team contact me as soon as possible to assist with the Enterprise subscription process.Looking forward to your prompt support.

Hey everyone!I recently did a trial subscription, I did cancel it a few days before the trial ended but there have been some complications with my network and I believe the subscription failed to cancel, I don’t use Miro anymore and forgot about it until I got a bank request to pay for it, please help me figure out what to do in this situation, as I do not want to continue this subscription 

Using the Miro App on my iPhone, all latest versions.Click on the menu bubble in the lower left, choices are Frames, Note, Talk Track, ReactionsClick on Frames, NOTHING HAPPENS!This used to work the same as the online version:Click on Frames and a Frames menu pops up.Click on the menu item to enlarge that frame.Can this be resolved PLEASE?

Hi all, I’ve tried everything to move my subtopic but as you can see below, the “Central Nervous System” and “Peripheral Nervous System” are on top of my picture and even when I drag it down, it pops straight back into the original position. Please help! Thank you!  

Is it considered two users if I'm logged in on my desktop and myvphone and use both tools to work on a board depending on where I am.