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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,946 Topics
  • 26,622 Replies
7946 Topics
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Phylla MagallanesContributor
asked in Ask The Community
Is it possible to lock multiple separate frames all at once?

I’m grateful to have found the Framer 2.0 app that allows me to extract a PDF file and create frames from the pages quickly. I wonder if I could lock multiple separate frames all at once (I want them still ungrouped from each other after locking them). Is this possible or is it something I have to do manually, one by one?

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Eca
Mironeer
5 months ago
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NickPNew Here
asked in Ask The Community
Sharing and editing boards so anyone with the link in our organisation can edit

I am new to supporting Miro, please accept my apologies.We have a Miro Enterprise accountI have a user who would like to be able to share Miro boards so anyone with the link in our organisation can edit.Can this be done at an organisation level, or can it be applied to specific Teams?If they want people to be able to edit, do those people need a full license?

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Eca
Mironeer
5 months ago
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ewanBeginner
posted in Ask The Community
Miro Board frozen on black screen

Hi All, I have been through the previous posts on this fault, black screen, and tried the solutions but no joy.  - restarted laptop - tried another device (mobile) - downloaded the Miro App  - I can’t copy and paste content to another board becuas I can’t see the content to copy itThe black screen is on both my laptop and phone. I have the paid version.My only thought is a guest has jumped on and done something (!) or there is too much data on the Board? Any help would be much apprecaited as this is client work and is looking bad n me as I introduced them to Miro. Thanks in advance, Ewan  Update - now no Boards are opening for me. They are freezing on a white window with just a couple of frames showing but no content. It is trying to open but stuck. My laptop did updates today but this should not effect my mobile phone opening the Miro Boards.

67325
Eca
Mironeer
5 months ago
A
Anastasiia4432New Here
posted in Ask The Community
Про блокировку Миро в России и Беларуси

Интересовались у поддержки будет ли заблокирован наш платный аккаунт Миро, который оплачен картой другой страны. Получили ответ 22.08.2024 года:Currently, I can see that your team's billing details are connected to Kazakstan, so there is no need to worry.This means that as long as you have the paid team registered in a non-prohibited region, all of your users will be able to work on this team, no matter the domain or the IP.В настоящее время я вижу, что платежные данные вашей команды привязаны к Казахстану, поэтому не о чем беспокоиться. Это означает, что пока у вас есть платная команда, зарегистрированная в незапрещенном регионе, все ваши пользователи смогут работать в этой команде, независимо от домена или IP. Также есть ответ про бесплатные аккаунты в Миро:Currently, the authorities have not issued a full embargo against access to services from Russia or Belarus, so authorized accounts from non-prohibited regions may continue to access the platform from Russia or Belarus. This means

9631
Eca
Mironeer
5 months ago
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Emma NicolNew Here
asked in Ask The Community
Stopping Quick Actions

Can anyone tell me how I stop the Quick Actions suggestion appearing?

481
Eca
Mironeer
5 months ago
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Robert HenleyBeginner
posted in Ask The Community
Frames navigation question

When presenting using frames, I want to be able to use links to jump over certain frames if they are not applicable. When I am using links, it'll jump to the linked frame, but then go back to the next frame after the one I linked from.  For example: I want to go: frame 4, frame 5 (click link to frame 10), frame 10, frame 11, frame 12What’s happening: frame 4, frame 5 (click link to frame 10), frame 10, frame 6 (instead of 11), frame 7 -- which are the frames I intended to skip. How can you set up a more flexible frames navigation for a facilitator? Basically, for a choose your own adventure type scenario, where you don’t want to cover all frames.

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Eca
Mironeer
5 months ago
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miwiNew Here
asked in Ask The Community
link to objects on password-protected boards

Do links to object not work on password-protected public boards? After entering the password, I am being redirected to the board as whole, not the object that was linked to originally. The link only works the second time, that is after the board has been unlocked with the password. Is there a work-around for this?

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5 months ago
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TonupkidNew Here
posted in Ask The Community
[SOLVED] Paste style missing on mind map nodes

I can copy a style but ctl+v does not work and the “paste style” option is missing from the menu.Please help! 

2126
Robert Johnson
5 months ago
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Ralph SamuelBeginner
asked in Ask The Community
SSO failing for one Student

Hi,we are using M365 as SSO. One student cannot login, but keeps getting the German Response "Bei der Verarbeitung deiner Anfrage ist ein Fehler aufgetreten; Bitte versuchen sie es erneut". (An error occured while processing your request. please try again) and is constantly forwarded tohttps://miro.com/de/login/?reason=emailNotSharedByUser&service=OFFICE365I have tried having her log on to a different computer, clearing the cache etc. but the issue persists. I tried to find a solution under I can't log in via SSO – Miro Help Center but could not find anything related.The rest of the class as myself can log on flawlessly.Does anybody have a clue what could be the reason for the issue?Thank you very much in advanceregardsRalph

391
Eca
Mironeer
5 months ago
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Burak PakNew Here
asked in Ask The Community
Curve permanently stuck at the left top corner of the MIRO board, cannot be edited or deleted

After copy/pasting a vector object from Adobe Illustrator, a curved line is constantly showing up at the left top corner of the MIRO board, under the MIRO logo. Its position does not change with pan or zoom and it cannot be edited. 

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Eca
Mironeer
5 months ago
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Pilea12New Here
asked in Ask The Community
Unable to Access Miro Boards Linked to Apple ID: Seeking Help with Error 500 and Data Recovery

Hello dear community,I have multiple Miro accounts. Since yesterday, I can no longer access the account/boards that I created with my Apple ID using the „private.relay email " feature. Recently, I’ve been unable to log into my account because the Apple ID login no longer works. When I try, I get the following error message: {"code":"unknownError","message":"Something went wrong. Check the logs for more information.","reason":"unknownError","status":500,"timestamp":"2024-08-16T16:57:19.027620763Z","error":{"code":500,"message":"Something went wrong. Check the logs for more information.","reason":"unknownError","context“:{}}}.Apple Support has informed me that this is a server error (Status 500) on the third-party provider’s side, specifically related to the connection between Apple and Miro (and the private relay feature). Unfortunately, Miro has not yet responded to my inquiries.The problem is that there is important information on the board that I desperately need. I’m worried that I

801
Eca
Mironeer
5 months ago
Don McIntyre
Don McIntyreContributor
posted in Ask The Community
Tablet recommendations

Hi Guys - thinking of using a tablet with Miro… but don’t want to spend a fortune (no Scottish jokes please 😉 -just want to use for simple annotation / redlining.  Any suggestions? cheers. d.

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5 months ago
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Oksana DolgikhNew Here
asked in Ask The Community
Country Restrictions - Russia

Dear Miro teamI'm really concerned about my boards I've created all over these years. I'd like to know, if the account will be created in non-prohibited country, would it be possible for me to use it in Russia, since I'm currently located here.Will the change of paid account let me work from Russia (with the account created in non-prohibited country)

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Mironeer
5 months ago
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BohdanaNew Here
asked in Ask The Community
Subscription plan for Ukrainian people

Dear Miro Team,I am writing to you regarding the subscription plan. Recently I've found your wonderful platform. I've been testing it for a few months and it's perfect for me. As a Ukrainian, I found out that Miro provides free access to subscription plans for Ukrainians. I haven't purchased any of the plans yet.So I would like to know what I should do next and how to get those perks. Thank you in advance!Sincerely,Bohdana

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ElvaMiro
Mironeer
5 months ago
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Victoriia RodionovaNew Here
asked in Ask The Community
free plan for Ukrainian teachers

Hello dearest community! I’m Victoriia, I’m from Ukraine and now I am looking for free plan for Ukrainian teachers. I’ve used the Miro since I was 14yo, now I’m 19) So, It will be really great to find some information about free plan and continue to do my work successfully. I wish it was possible! Thanks, I am looking forward some replying  

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ElvaMiro
Mironeer
5 months ago
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Yunjie XueNew Here
asked in Ask The Community
How to cancel the free plan

Hi team, I was asked by the company to cancel the free plan subscription that has not been used in over 1 year (Free plan, not free trial). However, it seems that there is not option to cancel the free plan? Could someone help me in this case? Thank you a lot!

391
Robert Johnson
5 months ago
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e.ducationNew Here
asked in Ask The Community
Sanctions against Russia and Belarus

Good afternoon! I have a free plan. I didn’t receive a letter about blocking, I don’t live in Russia, but I don’t remember where my account was registered. Help us figure it out and prevent blocking for no reason. Thank you!

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Mironeer
5 months ago
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OlesyaBNew Here
asked in Ask The Community
Can I use my paid account from Spain for Russian students (editors)?

Hi, I’ve got a question and I need HELP from SUPPORT ASSISTANT. PLEASE, help me figure it out.As far as all russian accounts will be banned soon, is it possible to save all my courses, having created a paid account in Spain (with Spanish IP and payment)?If I copy everything that I have now to this new accounts, will I be able to use it for classes with students from Russia (if they have russian ip)?Will I be able to import everything to the russian platform later?Guys, help me, please. I’m completely lost, I can’t even find the support chat. Have only found this community...

1162
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Mironeer
5 months ago
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Chris CarterNew Here
asked in Ask The Community
Move a board from free acount to my new paid account

As I’ve seen elsewhere in the community, this should be an easy task but the instructions that I’ve found so far don’t quite cover my need (unless I’m misunderstanding them).I have a Miro board in a free account under one email address. I’m the owner of the board. I just purchased a paid account with another email address associated with it. I’m an editor of the first board using this second email address. I wish to move that board from the free account to the paid account.Thanks

5976
Robert Johnson
5 months ago
A
Anastasiia4432New Here
asked in Ask The Community
Question about blocking Miro in Russia.

Добрый день! Вопрос по блокировке Miro в России. Мы оплатили доступ к Miro не российской картой. И основной аккаунт не зарегистрирован в России.Но есть сотрудники, которые заходят в Miro из России. 1. Скажите, сохраним ли мы все доски и материалы, если основной аккаунт был куплен в другой стране? 2. Сотрудники, у которых домен почты заканчивается на ru., не смогут посещать доски после блокировки? 3. Если мы создадим для них новые почтовые ящики и новые аккаунты с новым доменом, смогут ли они пользоваться досками?4. What other options are there for exporting and saving data?

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Mironeer
5 months ago
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Ya-Fan Chen
asked in Ask The Community
Export image with higher DPI

Hello, I wonder how can I export the images with higher DPI? I export as a large JPG (4722x3138 px), but I subscribe to Miro mainly for figures to prepare scientific papers.And the minimum requirements are usually 300 dpi, but the exported JPG only has 96 dpi.Is there any support for higher DPI? Even better if there is native support for PNG or TIFF format.  Thank you.

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ElvaMiro
Mironeer
5 months ago
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David VSBeginner
posted in Ask The Community
Fraction bar is now working reliably

For those who also want to type fractions, please note that the unicode “fraction bar” symbol⁄Now reliably makes numbers before and after it into a fraction.This is a different symbol than the / on your keyboard!There are still some bugs, for example if you try to make the fraction bold it often messes up the spacing before or after the text.  But with copy-and-paste of that unicode character it’s at least somewhat possible to easily type fractions now!

482
ElvaMiro
Mironeer
5 months ago
C
Colton HensleyNew Here
asked in Ask The Community
Lost access to my own board

I have been using a free Miro account for around a year or two, mostly using a single board for a personal project. About a month or so ago, I shared that board by inviting in a third-party contractor in. We ended up not working together on the project so I went in today to clean up any permissions I have them.I saw that the user had created a Team, or at least I think they did as I do not recall making one myself. As I did not know that Teams were tied to Boards, and the Board was created by me, I left the Team.Now I have zero access to not only that Board but any other Boards I had created, it is as if my profile is entirely blank. I’ve lost not only access to that Board but other, non-related ones as well. I am sure I’m logged in with the right profile. I’ll gladly pay for a Miro account if it means having access to my Board again but I’m at a lose as to how to get access back. I’ve reached out to the third-party contractor in hopes they still have access but do not predict hearing

854
Robert Johnson
5 months ago
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Vash Dobriy Drug Isaak PupkinNew Here
asked in Ask The Community
Blocking russian accounts questions

Hello  Can you help me please I have a lot of accounts, is there a way to check - are they marked for deletion or not? I have no emails about deletion, but accounts were definetely registered when I was living in Russia. Maybe it’s just a bug and I just don’t get an email If I’m living outside of Russia for couple of years - is there a way somehow to change region and prevent deletion? Is there a way to export somehow? Backup is paid function, can you enable it for relevant users to stay friendly for your audience and help us to move to new accounts?Thanks

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Mironeer
5 months ago
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olliveNew Here
asked in Ask The Community
Using Miro in Belarus with a paid plan

Hello. I was on vacation for the whole summer and cancelled my paid plan on Miro. In September I wanted to go back to Miro, but because of the news I realise that it’s not possible if you pay from Belarus. I would like to contact a support manager to discuss possible solutions for this issue. I am unable to do it as I have a free plan now , and I don’t want to go back to a paid account unless I am sure I will be able to use Miro as before. I have really been enjoying your product and I want to continue using it. Thank you

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Mironeer
5 months ago
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