Ask the Community

Hey all, When I opened one of our workshop boards today I noticed that 95% of the content was missing: There were probably more than 50 frames on the board, all disappeared without a trace. The weird thing is, not everything was gone. Two frames remained, one seemingly intact, the other one missing content as well. These two frames are the last ones I worked on yesterday, and the frame that looked complete was the last one I touched. It looks like everythings older than that has vanished.I first assumed that one of my teammates might have deleted something by accident, but when I checked the activity feed, I couldn’t see any deletions. The last changes where made by me, and when I stopped working yesterday, the board was fine. I tried everything, web client, browser version, I asked others to double check – but the content is definitely gone (at least for the time being).I have already created a support ticket, but I was wondering if anyone experienced something

I use my gmail as my business email address but the sign-up form will not let me use it as I try to subscribe for the consultant service.

Hi, How can I add someone to a project from an email address? I have an account with my company but am working with a team from another company, and we need to collaborate on a project. I can’t seem to add anyone to the project apart from people already in my ‘team’. Thanks

I had some brainstorming thoughts and ideas within a text box in Miro. Oddly it decided to delete everything without knowledge and revert to a previous day’s activity (thinking those same activities happened today).I am unable to find a method to contact Miro support, how can I get my text back?

I need to reallocate board ownership. BUT when I click on the Share button I see this → Unfortunately there’s no option for reallocating ownership here.Is anyone able to help me fix this?

I actually like to pay for the services that I use. It seems fair to me. So hanging out on the free version of Miro doesn’t sit great with me. It SEEMS like the thing to do would be pay the $15/month for a consultant account which would feel good to pay for what I’m currently getting for free, and would be good for me to have extra boards, templates, backups, etc.  All good.  BUT . . . It seems like if I do that, an important feature that I currently get for free would suddenly get VERY expensive. Right now when I run a workshop for a community, I set them up on a board, give them a set of tasks, they can all see each other, by name, moving around and interacting with the board. Then they can keep working with it on their own time as needed ongoing.  Perfect. My understanding is that if I go to the Consultant plan, my clients either can’t edit (maybe - not sure about this?) OR can’t see each other by name (this seems pretty clear).  OR I could pay 30 (community members) X $15

I am copying many cells from excel into Miro, and there are lots of blank cells on different rows and columns which come through as empty sticky notes in Miro. Is there any way to quickly select all empty sticky notes within Miro? Side question, rather than the import from excel coming through as sticky notes is there any way they can come through as rectangles? Thanks in advance,

I am playing with using frames and export to CSV. The information you get in the exported file seems to be ordered around what order you added stuff to the board rather than how it appears visually left to right and top to bottom.  This can get quite confusing when you move stuff around or use copy and paste.  As a test, I tried adding three triangles to a frame and added text to each one, numbering them 1, 2 & 3 respectively.  The first time I exported to CSV they appeared in that order, however when I changed the text in each triangle to now read 2, 1 & 3 respectively left to right, the exported CSV had them number 3, 1 & 2!?  This is going to be really annoying as I want to use the intuitive and visually pleasing GUI Miro offers to do Value Stream Mapping, extracting the text in the process boxes and the data underneath in a grid into Excel for calculation and analysis as I can no longer guarantee that the extracted information is in the same ‘order’ as it appears vis

What is the difference between miro app and miro in a browser?

I know that the paid plans include “unlimited” boards...but how many can really be made and stored in Miro? Can you have...1000? A few thousand? I’m re-tooling my work plan and was planning on trying to break a lot of big boards into lots of boards that only have a couple frames on them…Has anyone made a couple thousand boards and had no issues? Or is that too crazy?

Hi, I used my personal email to sign up for Miro for a CSPO class a couple of months ago. Now I now want to set up a free subscription for a whiteboarding session. I’m not able to sign up with the same email because it’s attached as a user on a team board.  Anything I post will be shared with the team from my CSPO class.  How do I get around this?  

When I signin to my account the pop-up came up & ask me to create new board.I already had 3 free one.Also create buttom is not work.Pls somebody help me. 

I paste a JIRA Coud URL in Miro and get a card:  Then I add a line anchored to the card’s right side:  After JIRA task is updated (e.g. status changes) the line gets anchored to the card’s top right corner:   Is this expected or did I find a bug and should submit a ticket? Is there anything on my side I can do to prevent this behaviour? We use Miro as a daily board and when all the lines are moved like that, it often gets unreadable.

Does Miro offer a discount for educational institutions, such as Universities? This is not an enterprise licence but a team account for 35 people….? 

How can I export the list of team members from a team? Similar to the existing function to export all active users.

I was in the middle of editing a KWL board when I lost editing right.  When I refreshed the window, it shows me as for commenting only, while listing me as the board owner.  Has anyone seen this, and if there’s any workaround/fix for it?  ThanksJane

So this is really odd. I created a new board this morning for a feedback gathering meeting. I was using it in the meeting using the Desktop App when the App rebooted suddenly mid-meeting. When the board opened up again, I was a guest editor and didn’t have access to all features. “Bring to me” didn’t work for me as a guest editor, for example.I needed to be able to continue with the meeting using the “bring to me” feature, so I opened the board in a browser to see if I had completely lost ownership.  In an browser tab I am still owner. See the image below.On further looking, this is the same on all boards that I own on that account.Why has this happened, and how do I recover ownership status in the App? Will logging out and logging back in on the app cause me to lose any data? 

When exporting CSV a frame with cards that have dates only the month and day are correct.  The year defaults to the current year which makes any dates in previous or future years invalid.  

Hi I'm new but want to ask if there is some option to add images in the comments ???

Maybe I just changed something in options but now im real panic!I had at least ~10-15 projects! In the user info, there are still present! : Now all boards in bulk!  My projects are nowhere! Could somebody from the miro team make a restora to some days ago where all my boards where categorized into projects? 

Is there a way to add an image like a shopping cart to a flowchart?

Please can someone help me to understand if I’m doing something wrong. If I create an A4 frame and put in some text with Arial 12pt the font is much smaller both when I export the frame to pdf or if I copy and paste the text into Google docs. How can I make sure that the font size is as expected when I export it? 

I’m new to Miro - just signed up but for 2 days have still not been able to log in - the Miro dashboard is on a perpetual loading mode. 

I was exploring the settings and came across this one:I thought “Lovely! Let’s make it view-only for the team, since I’m the only one who edits it.” In a moment of weakness, I set it to “Can view” and revoked my own editing access. The board is owned by a different team member.I’m a team admin, so according to https://help.miro.com/hc/en-us/articles/360012777280-Content-Admin-Permissions-for-Company-Admins, I should be able to re-permission myself as an editor. I’ve looked all over and cannot find a way to do that - am I missing something, is this a bug, or are the docs incorrect?

My colleague on a different team has a board that got somehow corrupted and she has a message [restored] board.  I’m not a team member on this board, only a guest. She opened the [restored] board and it looks fine, but she wants to ensure that this becomes the default board again. The originally shared link still goes back to the corrupted board.Is there a way to to save the Recovered board as an unaffected duplicate, (she tried renaming the restored board, but that just changed the name of the restored version. The original link still goes back to the corrupted board, and the “check the version of the board restored” just goes to what she renamed; they still are linked.The question is, what is best practice at this point to ensure that data isn’t lost, the Restored version isn’t again overwritten with a corrupted v