Ask the Community

I’ve created a new board yesterday and worked on it for many hours. Continued work on it today. Once I was done I gave it a name and closed the tab in the app. Tried to find my board again and couldn’t find it by the name I had given it. Found an Untitled board created by me yesterday but EVERYTHING ON THE BOARD WAS GONE. It only contains a single circle, which was the first thing I drew. There was no indication of any issues over two days.Was using the desktop app on OSX. Raised a support ticket, but “waiting multiple days”. Right now I’m very upset and I’ve lost all trust in Miro.   Has anyone else lost changes? Is that a “feature” of the desktop app?

My company has an enterprise account with XX number of paid seats.  We are just getting started and trying to figure out the best way to do user admin.  When we have a few users that are granted full seats, but soon realize Miro is not for them, or they just don’t use it often enough to justify tying up a full seat, what is the best way to free up their seat while still providing them the ability to join boards with view/comment capability?  We are using SSO if that matters.  At first I just deactivated users to free up their seats, but that seems to knock them out of Miro altogether.  I see that making them a non-team user frees up their seat, but will they still have view/comment access to boards?  I still want them to have the ability to occasionally participate with view/comment but not edit capability.  Searching for a best practice.

Hi everyone,  I know that there is an article about this in the help center, but I am a little confused about one thing.  In the article it says that when you add a team member on a yearly plan you pay for a year. My question is: When you remove them (for example one month later), how exactly do you receive the amount of the unused time back? I’ve seen different answers to this. One was that the amount will be subtracted from my next payment. But what if I will not make another payment (or add a new team member), since we’ve already payed for the year?   Thank you in advance! Sarah 

Subject pretty much says it all Can you pay your subscriptions quarterly in advance?   It suits our $$ cycle better than monthly debits Peace Robin

Is it possible to customize the invitation message for Slack team members? 

Hi Team,    This seems like a very basic question but I just can’t find the answer, I am currently on the free plan and inviting people to collaborate all over our business as we go through the very lengthy and red taped filled process of building a business case to purchase.    As these people are loving what they are seeing they are wanting to get their own free account to play with but I can not find a way for them to do that as their email addresses are already registered. 

I import screen comps into miro for logic flows all the time. Many have white backgrounds and when imported into Miro the screen floats in the white background. I can change the background to gray but it would be great to have the option to turn on an outline bitmaps option. 

I use MIRO (love it) with access from one of my clients. When I login I can see their Boards that we’ve created. I now would like to use MIRO with a different client and want to make sure neither will see each others Boards when they login so I can maintain their respective confidentiality - thanks for any inputs :)

With an Education Plan, how do I change the “Team Admin”? Since there is only 1 Admin allowed, I cannot add one and remove the first from the “active users” section. Nor can I change the current admin to “user” and select a new admin. Is there an option that I am missing?

We recently acquired a company and are going to use their Jira instance instead of ours. I need to reinstall the Jira Card integration and repoint to their Jira. I tried to uninstall the Jira Cards Plugin according the the help article located at: https://help.miro.com/hc/en-us/articles/360019501754-How-to-Set-Up-and-to-Uninstall-Jira-Cards. The Uninstalling Jira Cards plugin section has a step 2 to disable a webhook. This never shows up when I uninstall. Instead, I see an uninstall prompt and when clicked, Jira Cards seems to uninstall. The issue is when I try to reinstall so that I can connect to the new instance, it just shows as reinstalled without walking through the installation instructions. Does anyone know how I can repoint. This is making Miro unusable for us.

Hello, does anyone know if there is a limit to the number of members I can invite to a team?   Would greatly appreciate your help. Thanks! :D

Currently I use free option and I have one team. I can not to see possibility to create second team. Will I be able to do it after Upgrade to Team option?

I would like to invite people to add post-it notes during periods of time during a workshop, but don’t want them off making changes otherwise.  I’m thinking of changing their permissions to enable edit when I want that and to comment when I don’t.  Will that work if they aren’t signing out and back in?  Any other ideas to accomplish what I’m trying to do?

Hi there. Big Miro fan here but have a question about the “feature” that logs you out of Miro after any period of inactivity, whether on Desktop or Browser. I use the program constantly throughout the day and getting logged out automatically is irritating. Is there a setting (or could there be?) to disable automatic log out?

How can I increase the Team size (education version) of my MIRO board?

Anyone know why the Education plan does not allow video chat?  this is essential for our program and having the students as guest editors (with audio only) is going to be HELL in a live session.  I was really hoping for this feature for our school.  We are global online so we need the face to face in our small groups. I am looking at Mural now because they also have a facilitator lock function that I will have to employ as parts of my board should act like “templates” so the kids cannot alter those, but still interact with adding stickies and moving moveable things around...

I paid to upgrade from free to Paid.  After payment was accepted my functionality is Stoll not updated 24 hours later.  Why is this?

HI, I’m looking into the use of Miro for teaching online and as part of the Universities Data Protection compliance we are looking to see if other European Higher Education Institutions are using Miro officially, rather than individual teaching staff using this. Would be a great help if anyone could put me in touch with anyone who can help.

I am on a board where I am unable to lock or unlock items.   When I started working on this, I was able to Long Press to Unlock, but now that option is not provided to me.    I am a guest, but other guests are able to long press to unlock, but I am not, which is frustrating.  

I am a consultant using Miro with clients. When I invite them to a board, they begin receiving promotional emails from Miro. Does anyone have this problem and know how to turn these emails off (there is no unsubscribe button on them!)

Hi there, Maybe been too much miro-ing at work recently about for a month, almost all day. Miro logo on its desktop app (top left corner) has burned my monitor. I assume it is down to the big contract between the foreground (logo) and background (white). Could you tone it down or get rid of it? I never had this problem with other applications.

Are there any adequate ways to export miro board as text? I'm a python developer in a small team and we are currently looking for a tool that will be able to convert mind maps into text, including basic topology that will allow to rebuild it back into graph. I'm really pleased with miro drawing and presentation abilities, but exporting options are too limited for me. Currently I'm using free account. I wonder is team account could be any better? I need any textual format that can be parsed programmatically and that stores information about shapes, coordinates and links between objects. Miro csv export does not seem helpful here. On free account I can't check what's inside vector PDFs. Maybe board backup files might be used? Ideally I would like to export in JSON/CSV, I already know different tool that's capable of this, but I'm hoping that miro has similar feature somewhere.

When using “screen share” in Google Meet the sharing commands from Meet superpose exactly over MIRO’s presentation commands.  Is there a way to move the MIRO commands to another place?

I am linking a Miro board to spreadsheets on our G-drive and this seems to work fine except when I try to link to a sheet in a sub-folder of a share drive the folders within the shared drive do not show. I am not sure whether this is something I have not set correctly in either Miro or G-drive or it just does not work! If someone could help that would be great.   Thanks.   Mike.  

The option to disable email notifications for “When someone requests access to my team” and “When someone requests access to my board” is grayed out. Is there a way to disable these two email notifications for the whole team? I am not a Team Admin.