Ask the Community

Anyone know why the Education plan does not allow video chat?  this is essential for our program and having the students as guest editors (with audio only) is going to be HELL in a live session.  I was really hoping for this feature for our school.  We are global online so we need the face to face in our small groups. I am looking at Mural now because they also have a facilitator lock function that I will have to employ as parts of my board should act like “templates” so the kids cannot alter those, but still interact with adding stickies and moving moveable things around...

I paid to upgrade from free to Paid.  After payment was accepted my functionality is Stoll not updated 24 hours later.  Why is this?

HI, I’m looking into the use of Miro for teaching online and as part of the Universities Data Protection compliance we are looking to see if other European Higher Education Institutions are using Miro officially, rather than individual teaching staff using this. Would be a great help if anyone could put me in touch with anyone who can help.

I am on a board where I am unable to lock or unlock items.   When I started working on this, I was able to Long Press to Unlock, but now that option is not provided to me.    I am a guest, but other guests are able to long press to unlock, but I am not, which is frustrating.  

I am a consultant using Miro with clients. When I invite them to a board, they begin receiving promotional emails from Miro. Does anyone have this problem and know how to turn these emails off (there is no unsubscribe button on them!)

Hi there, Maybe been too much miro-ing at work recently about for a month, almost all day. Miro logo on its desktop app (top left corner) has burned my monitor. I assume it is down to the big contract between the foreground (logo) and background (white). Could you tone it down or get rid of it? I never had this problem with other applications.

Are there any adequate ways to export miro board as text? I'm a python developer in a small team and we are currently looking for a tool that will be able to convert mind maps into text, including basic topology that will allow to rebuild it back into graph. I'm really pleased with miro drawing and presentation abilities, but exporting options are too limited for me. Currently I'm using free account. I wonder is team account could be any better? I need any textual format that can be parsed programmatically and that stores information about shapes, coordinates and links between objects. Miro csv export does not seem helpful here. On free account I can't check what's inside vector PDFs. Maybe board backup files might be used? Ideally I would like to export in JSON/CSV, I already know different tool that's capable of this, but I'm hoping that miro has similar feature somewhere.

When using “screen share” in Google Meet the sharing commands from Meet superpose exactly over MIRO’s presentation commands.  Is there a way to move the MIRO commands to another place?

I am linking a Miro board to spreadsheets on our G-drive and this seems to work fine except when I try to link to a sheet in a sub-folder of a share drive the folders within the shared drive do not show. I am not sure whether this is something I have not set correctly in either Miro or G-drive or it just does not work! If someone could help that would be great.   Thanks.   Mike.  

The option to disable email notifications for “When someone requests access to my team” and “When someone requests access to my board” is grayed out. Is there a way to disable these two email notifications for the whole team? I am not a Team Admin.  

Recently I noticed that 2 boards switched to read-only mode. Why so?    

Hi  I used miro in a university course. The board we used was made and shared by the profesor. Now, after finishing the course I want to download that board or save it a duplicate miro - one in my account, not as shared file. This gives me the possibility to keep editing it or add comment to myself and not lose this file. Is it possible to duplicate a shared miro board to my account? Thanks in advance

Hi, guys! A guy from my Team accessed my board and afterthat I’ve tried to change some features due to get back my board. Then, I blocked myself to edit the board and so I had to ask him to authorize me to edit. Now, what I have: he is the owner board and I can change any feature. I can remove myself from the board but I can’t remove him. I have a Free Plan. What I have to do? Help me!!! Tk you!

Hello everyone.   Help me please, I cant get invoice for subscription update.

Hello friends. By change I realized that by doble-clicking on an item in presentation mode I can zoom on to it. However once done, I have no idea how to get back to the normal presentation format. Sombody can help? Thanks, h.    

Hi,   When using voting are the votes anonymous?   Thanks in advance

Today I noticed all the contents had disappeared when I accessed the boardWe must get this data back because the next workshop will be held at 2:30 am June 4 (GMT).I have already emailed the support team, but the autoreply said “we have to go through the ticket queue one by one - this delays our responses at least by several days.”Does anyone have advice for this? Nozomi

Hi, I currently have the Consultant plan with my clients but I don’t see the difference between the ‘unlimited anonymous board editors’ feature on the Team plan and ‘full-access for occasional users with day passes’. I mean, If I use the Teams plan, my clients can access their boards/projects as anonymous editors instead of one-day editors (day pass) with the same privacy and secure workspace. I don’t see the value in getting the Consultant plan when the Teams does basically the same and bit cheaper.  Could you please shed some light? 

I want to remove text from a batch of cards - is there a shortcut for this? Is there a shortcut to quickly remove text from a single card other than clicking on it and removing it?

Hi I’m having multiple issues and wan’t know where to record as a bug. For example attempting to group an extracted ppt slide to a frame so I can have it in the frames list - after between 1 and 20 attempts including thisngs like adding and deleting a spurious shape, switching from app to web page or other random things it will let me group. Moving around icons I know are on the board don’t show up, but are there if i open another browser tab

A coworker has paid for a Team account, and invited me to join.  I joined, but am not able to enjoy features such as exporting a PDF at high quality and video chat (I’m prompted to “upgrade” in order to use the features). Is there a way to make sure I’m actually occupying a “paid seat?”  How can I unlock the upgrade features?   Thanks!

I have a small Miro team using the Team Plan. We have some collaborators that need to have editing rights to the boards for about 1 month, then after that it is not needed.  I don’t want to necessarily get a Business or larger plan to just make use of Day Passes.  We have paid for a yearly subscription up front for existing team members. I have no seats left. Can I add more members but on a monthly basis? Or will it force me to add yearly since we already have others on yearly? Regards!

Hi, Support, My friend Ilia invited me to use Miro and I joined his “Team” without knowing it. Today, I upgraded my plan to 2 members and wanted to create my own “Team”. But once I left Ilia’s “Team”, every board that I worked on disappeared. And my Miro subscription is gone also.  How can Ilia send those boards back to me?

I was invited to an exploratory project/team to get to know Miro. Based on that experience, I am planning to use it to facilitate a workshop with a different team shortly. I drafted the board, and now that I’m ready to share it, realize that its part of a different project/team than the one I intend it for. My institution has not yet jumped on the Miro bandwagon, so I cannot upgrade my plan in order to create a new project/team. Nor does it make sense to invite the workshop team into the distinct project/team in which the board was created. Nor can I delete the existing project/team (of which I am a member but not owner).  I’d like to start a new project to share the board with the appropriate team. Is it possible for me to leave the project/team I’m part of and take my board content with me?      

Disclaimer : I use miro app on phone (Android)    So today I just found out miro and decided to make my school assignment with it. But when I finished it I don't know how to send my mind mapping via email. I do know that's you can invite by sending someone an email. But what I want is a jpg mind mapping form. I already search it on the internet but it didn't gave me a solution. Please help me out😓🙏