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Billing/invoice questions

  • 10 April 2021
  • 1 reply
  • 20 views

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Hi! 

 

I need #HELP #ASAP. Please contact me!!! 

We recently let go the person who set up our corporate MIRO account and now we are having serious problems figuring out exactly what was paid for, how to de reduce our membership AND why we continue to be billed MONTHLY (since he technically joined with an ANNUAL PAYMENT). 

 

In anycase, today trying to switch our account to annual invoicing, I ended upgrading our membership (10 members), when we only need 3, máximum 4. When I realized my mistake I tried to go back and was unable to do it. I will not allow me to switch back from annual invoicing to regular monthly payment. 

I would like to chat with customer service ASAP. 

 

 

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Best answer by Vlada 12 April 2021, 08:46

Hi @Isabela 
I’m afraid it is not technically possible to switch back from annual payments back to monthly via UI. Please contact Miro Support following these instructions -  they will help you to switch to the monthly type of billing.

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Hi @Isabela 
I’m afraid it is not technically possible to switch back from annual payments back to monthly via UI. Please contact Miro Support following these instructions -  they will help you to switch to the monthly type of billing.

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