Ask the Community

Bonjour j’ai reçu un mail me disant que je n’allais plus avoir accès à mes tableaux et qu’il fallait que je passes sur un forfait buisness . Pourquoi ce mail alors qu’il est stipulé dans les détails du par free que j’aurais un accès illimité a ce dernier ?Autre question : On me demande de passer au pack buisness pour pouvoir récupérer mes tableaux , si je prends un pack starter est-ce que j’y aurais aussi accès ?  

I want to join the Miro student program, but I don't have an institutional email address, and the questionnaire they gave me doesn't allow me to verify it. 

I purchased the Miro Individual Plan, which costs R$45.00 per month, solely to create boards and share them with others for viewing purposes only. I never granted editing access to other users, nor did I intend to collaborate through a Team plan.I never purchased a Team plan, never intended to assign paid licenses to other users, and never authorized Miro to automatically convert a simple view-only shared link into paid user seats.It is completely unacceptable that Miro charged my credit card for additional licenses without any clear warning, explicit confirmation, or my consent. I only shared boards with view-only access, and under no circumstances should that have resulted in the automatic allocation of paid licenses or additional charges.The charges made to my credit card were:March 30, 2026: R$290.04 April 30, 2026: R$405.28 May 30, 2026: R$360.00Total amount charged: R$1,055.32Considering that my individual subscription costs only R$45.00 per month, these charges are outrageous an

For some reason I wasn’t notified about an upcoming Miro charge at all - nothing in emails, I’ve been trying to cancel it today but it wants to charge me yearly and I cannot change it. It won’t let me cancel at all.Please help me to cancel this - it’s saying it’s 2 hours overdue - I cannot afford to pay this :( :(

Hello Miro team,I am currently using the free trial of Miro and have registered my card for monthly payment. However, I cannot find any receipt or subscription-related details anywhere in my account. I also do not see a billing section in my account to cancel the subscription.I would like to cancel my subscription to ensure it doesn’t transition to a paid plan after the trial period. I kindly request your assistance in canceling all payment-related details and subscriptions linked to my account.Could you please help me before the next payment is due tomorrow?Many thanks!

Hello everyone, I signed up for the 14-day free trial of Miro Business, but I did not intend to continue with a paid annual subscription. Today, my trial ended and a $240 invoice was created. The payment failed due to insufficient funds, and now I’m unable to cancel the subscription because of the outstanding invoice. I already contacted Miro Support, but I wanted to ask if anyone has experienced a similar situation. Were you able to get the invoice canceled or the subscription removed? Thank you!

Dear all,I have a specific question regarding copyright permissions to publish boards that I have created in Miro. Here is my case:I have used a Miro board as part of a scientific research project (dissertation) which I am about to publish as a book via the publisher SpringerNature. In order to document my research approach, I would like to include screenshots of the Miro board I created and used in the publication for illustration purposes. In an other thread in the Miro community it says that material which "users create in Miro is their property and they can use it for their benefit." (Here is the thread). However, this answer was written some years ago and it would be best to have an official source and/or signed permissions document proofing that the material in question is allowed to be published (Third-party permissions).Hence, I would like to ask the responsible department at Miro (e. g. Legal) for permission to use the above mentioned screenshots in my publication. I could sen

Hi everyone. We frequently reuse our old workshop templates for new corporate clients, but cleaning them up is a nightmare. Old client names, dates, and placeholders are always scattered across dozens of sticky notes and connection labels. Is there any native feature in Miro to batch-update text variations globally, or do we really have to manually check every single object one by one?

The new feature “Diagram” which was suggested to me, to which I respond affirmatively, deleted almost all my content on the board. Wires were eliminated, text was removed, boxes deleted. Not everything, but like 40-50%.The whole canvas look strange and the icon for Diagram shows but it is in the canvas mode. It´s really important work that now seams to be lost. It doesn´t help to choose an older version in the History panel.   

Por gentileza, preciso muito de um retorno sobre um teste gratuito que eu fiz e não cancelei a tempo, e fizeram uma cobrança no meu cartão, mais de mil reais. Preciso urgente que estornem essa cobrança no meu cartão, não tenho condições de pagar.

Dear Miro Support Team,I hope this message finds you well. My name is [Your Name], and I am writing to you today with a special request regarding the Miro platform. In light of the ongoing challenges faced by the people of Ukraine, I would like to propose the introduction of a free subscription tier specifically for Ukrainians.The current situation in Ukraine has significantly impacted the lives of many, making it difficult for individuals and organizations to access essential tools and resources that support productivity and collaboration. Miro, as a leading platform for visual collaboration, could play a vital role in providing much-needed support to the Ukrainian community during these trying times.By offering free subscriptions to Ukrainians, Miro can help: Facilitate Remote Work and Education: Many Ukrainians have been displaced or are working from remote locations. Access to Miro would enable seamless collaboration for remote teams and educational institutions, ensuring that work

Dear Miro Support Team,My name is Viktoriia, and I am a teacher from Ukraine. I actively use Miro for my daily teaching, and it is an invaluable tool for creating interactive experiences.Due to the ongoing war and difficult circumstances in Ukraine, I am facing financial constraints that prevent me from purchasing a paid subscription. I have learned that Miro kindly supports Ukrainian users by providing complimentary access to premium features.I would be deeply grateful if you could consider my request and guide me on how to upgrade my plan or apply for a free subscription. I am ready to provide any necessary documents or proof if required.Thank you for your time, understanding, and ongoing support for Ukraine.Best regards,Viktoriia.

I’ve noticed since a recent update, that sometimes locked objects are not treated as truly locked.For instance, if I lock an item, box select an unlocked item (or items) on top of the locked item, then click on the locked item; it will select them both. If I move the unlocked object, it will also move the locked object as well. Somewhat defeating the point of having the item locked in the first place.This has happened ever since the change on how items are selected, a slightly frustrating but separate point. If I box select a few items, and then click (but not ctrl or shift click) on another item, it keeps the boxed items selected for some weird reason. I’ve never seen this behavious anywhere else; that’s literally what crtl- and shift- select are for.I believe these two things are connected, but not 100% sure on that.

Dear Miro Support Team,I hope this message finds you well.My name is Viktoriia, and I am an English teacher currently living and working in Ukraine. I teach children online and use Miro extensively as an interactive learning space during my lessons.Miro has become an essential part of my teaching process. I use boards to create engaging activities, visual explanations, games, and collaborative exercises that help my students learn English more effectively. My students truly enjoy working with Miro, and it has significantly improved the quality of our online classes.As I continue creating new materials for different groups of students, I have reached the limit on the number of boards available under the free plan. Unfortunately, due to the current economic challenges caused by the ongoing war in Ukraine, purchasing a paid subscription is difficult for me at this time.Therefore, I would like to kindly ask whether it would be possible to grant me free access to additional boards or provid

This is in various places across the site, when i edit text on boards etc - the text is showing as random letters. In this pic you can see ‘home’ shows as 5XVN. It’s making the site impossible to use. I am in the web browser. Any suggestions for a fix? I can’t contact support because I’m on a free account. 

Hello, dear Miro Team. I am writing ti ask you, what could I do with my Miro board. It doesn’t work from yesterday. I tried all the things to fix on my computer, but still it doesn’t work. I am from Ukraine and working as a teacher, Miro helps me to make interektive lessons for my kids students. Can you help me please to correct  the problem and open aboard for working. Thank you in advance.

Hello Miro Support,My name is Mariia, and I am a German language teacher from Ukraine.I teach German online and use digital tools to create interactive lessons and learning materials for my students. Miro would be very helpful for organizing lessons, visual explanations, vocabulary practice, and collaborative activities during online classes.I have learned that Miro has supported Ukrainian users and educators, and I would like to ask whether it is possible to receive access to one of the paid plans under your support program for Ukrainians.At the moment, purchasing a subscription is financially difficult for me, but I would be very grateful for any assistance you can provide. If necessary, I can provide additional information confirming my teaching activities.Thank you for your time and consideration.Kind regards,Mariia ShpakUkraine  

Dear Miro Support Team,I hope you are doing well.My name is Liza, and I am an English teacher from Ukraine. I use Miro extensively in my online and offline lessons to create interactive activities and help students stay engaged in the learning process.As you may know, many educators in Ukraine continue teaching under extremely challenging circumstances due to the ongoing war. While we strive to provide high-quality education for our students, financial limitations often make it difficult to afford professional educational tools.I would be very grateful if you could consider granting me access to a free educational subscription or any special support program available for Ukrainian educators. Miro has become an important part of my teaching, and access to premium educational features would greatly improve the learning experience of my students.I am happy to provide any documents confirming my teaching status if required.Thank you for your time, consideration, and support of educators du

Dear Miro Support Team, my name is Yuliia and I’m and online EFL teacher based in Ukraine. I teach Ukrainian students online but due to the war we are working under unstable conditions that include power cuts and financial difficulties. Miro helps me to keep my lessons structured and engaging and has become essential for my work. I would like to ask you if there are any options for providing free access to Miro for educators in Ukraine. Any support would be greatly appreciated and would help me continue teaching effectively during these challenging times. Best regards,Yuliia

Good morning,I,m trying to apply for the Education plan, but I need to have an email belonging to the educational institution domain and the university doesn´t provide one.Could you help me?There are the links:https://drive.google.com/file/d/178x39JVt7kOk2tuT6E5_NndYf6BCh4jw/view?usp=sharinghttps://drive.google.com/file/d/1R6kuLu4zL6cZJ3sH0TQzvo6hATWNOGId/view?usp=sharinghttps://inscricoes.unicesumar.edu.br/Thank you very much,Roberta Moura